Mackenzie Court
Limited public data on Mackenzie Court. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 15 Google reviews
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What this means for your family
While the facility has a long history of being a beautiful and active community, recent reviews suggest a period of instability in nursing and management. Families should prioritize asking about current staffing levels and the stability of the nursing team during their tour.
Google Reviews
Google Reviews
15 reviews on Google“Mackenzie Court has historically been praised for its beautiful facilities, friendly staff, and engaging activity programs. However, recent reviews indicate significant instability in leadership and nursing, with reports of high turnover and a lack of continuity in care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and well-maintained facility
- Engaging daily activity programs
- Friendly and caring staff members
- Pleasant community atmosphere
Concerns
- High turnover in leadership and nursing staff (mentioned by 2 reviewers)
- Inadequate staffing levels
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often using the reviewer's name and acknowledging specific details. However, responses to negative reviews fluctuate between professional outreach and defensive, confrontational behavior.
Questions for Your Tour
- 1We've heard such lovely things about the community atmosphere and the beautiful grounds here; what are some of the favorite outdoor spaces for residents to enjoy?
- 2The daily activity programs sound very engaging; could you walk us through a typical weekly schedule for a resident?
- 3With the focus on providing a caring environment, how does the facility ensure consistent communication between the nursing staff and family members?
- 4How does the care team manage staffing levels during overnight hours or weekends to ensure everyone's needs are met?
- 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
- 6We noticed you are very active in responding to community feedback; how does the leadership team use resident and family input to improve the facility?
Personalized based on this facility's data
Key Review Excerpts
“The activity director has SO MANY activities every day. Fun things. I mean, WAY WAY more than BINGO (and I'm not dissing BINGO, it's fun). But FIELD TRIPS, movies, games, - there is so much for residents to be involved in”
“The Executive Director and the Nurse who went above and beyond for the residents have resigned. The VP overseeing things has come through like a tornado and spends her time on the phone behind a closed door.”
“The staff works so hard to make things nice and keep everyone upbeat. The facility is kept immaculate”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Mackenzie Court underwent its most recent comprehensive inspection on September 08, 2023, and no violations of state standards were found. Additionally, there are currently no enforcement actions on record for this facility.
Sep 8, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Lubbock AL, LLC
for profit
12 OAKS MANAGEMENT SERVICES, INC
AMY JENKINS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit 12oaks.net
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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