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Assisted Living

Adams Alc and Memory Care

Families consistently rate this highly — reviewers highlight compassionate and caring nursing staff. Schedule a visit to confirm the fit.

4008 69th Street, Caprock · Lubbock, TX 7941312 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.5/5

based on 27 Google reviews

5
4
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Adams Alc and Memory Care Assisted Living in Lubbock, TX — Street View
Street View

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What this means for your family

While this facility has a long-standing reputation for compassionate memory care and excellent activities, recent reviews contain alarming reports of neglect and poor hygiene. If you choose this facility, you must perform an unannounced visit to verify that cleanliness and resident safety standards are being strictly maintained.

Google Reviews

Google Reviews

27 reviews on Google
Families may find comfort in the facility's long history of compassionate, person-centered care and a staff that excels at emotional support. However, recent reviews present extremely serious allegations regarding neglect, hygiene, and physical safety that must be addressed. While older reviews praise the dining and activity programs, newer feedback warns of severe lapses in basic care and cleanliness.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0Activities5.0MedsN/AMemory5.0Comms4.0ValueN/A

Strengths

  • Compassionate and caring nursing staff
  • Engaging activity programs and calendars
  • Supportive communication with family members
  • Person-centered memory care approach

Concerns

  • Allegations of severe neglect and physical injury (mentioned by 2 reviewers)
  • Unsanitary conditions and poor facility cleanliness (mentioned by 2 reviewers)
  • Inadequate care for residents requiring oxygen or mobility assistance

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'22(3)'24(2)'26(10)

Distribution · 27 analyzed

5
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How They Respond to Reviews

19%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With such an intimate community of 12 residents, how do you ensure each person's specific daily routine and personal preferences are honored?
  • 2I noticed you take the time to engage with the community online; how does that same level of attentiveness translate to the day-to-day care of your residents?
  • 3What kind of personalized daily activities or social outings do you organize to keep the residents engaged and active?
  • 4In a smaller setting like this, what is the specific protocol for managing medical emergencies or contacting doctors after hours?
  • 5How do the staff members help residents navigate the unique challenges that come with memory care and cognitive changes?
  • 6How do you foster a sense of family and connection among the 12 residents living here?

Personalized based on this facility's data


Key Review Excerpts

The care team at this facility is beyond measure. They truly love their family of residents and their family members. The staff takes time to know the residents and their individual needs.

Long-term resident's family · 2022☆☆☆☆

If you have a loved one needing memory care, please go visit Brookdale! The entire staff here is top notch! Not only does your loved one receive excellent medical care, they receive excellent emotional care as well.

Memory care family member · 2018☆☆☆☆

I drove to Lubbock to find my mother covered in bedsores. Covered in her own excrement. Crying and shaking.

Family member · 2024☆☆☆☆
Source: 27 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

Key Findings

Adams ALC and Memory Care was last inspected on August 01, 2024, and no violations of state standards were found. Additionally, there are no active enforcement actions on record for this facility.

Aug 1, 2024Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Adams Alc and Memory Care

Organization Type

for profit

Administrator

TRESSA ADAMS

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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