Strong Medicare quality ratings; public reviewers often praise clean, well-maintained, and odor-free facility. Still worth an in-person visit.
based on 216 Google reviews

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Westchester Gardens Health & Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained, and odor-free facility and highly effective and attentive physical and occupational therapy teams. Review the component ratings and current source records before deciding.
Westchester Gardens Health & Rehabilitation receives high praise for its clean, attractive facility and a dedicated core of nursing and therapy staff who are frequently described as compassionate and professional. However, there is a significant divide in experiences, with several families reporting serious concerns regarding slow call-light response times, inconsistent hygiene, and poor communication from administrative staff. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure needs are met.
Quality Themes
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Concerns
Rating Trends
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Distribution · 179 analyzed
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Key Review Excerpts
“The staff is very caring and attentive. My mom ended up being at rehab for almost 3 weeks. During that time we got to know the therapists - Danielle and Manny, the unit nurse - Nada, and an array of nurses and techs.”
“The ONLY good thing about Westchester Gardens is the location! What is wrong with people (staff) that they make you wait 30 minutes before answering a call light?!”
“Behind the ice cream socials and attractive front, is a dirty, uncaring facility. The rooms are cramped, unclean and dingy. The food is cold and not at all what the wall menus promise.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that triggered inspections, including issues with care treatment and dietary accommodations. The facility shows recurring problems across medication management, care planning, and resident rights protections spanning multiple years from 2021 to 2025. While all documented deficiencies have been corrected by the facility, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality standards that families should investigate further during visits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Westchester Gardens Health & Rehabilitation
for profit
The Goodman Group
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 10
Owners
Beverly N. Grossman Revocable Trust
Owner · Organization
John B. Goodman 2006 Irrv Grantor Tr
Owner · Organization
The Goodman Group Properties LLC
Owner · Organization
Werner Ventures Limited Partnership
Owner · Organization
Westchester Gardens Limited Partnership
Owner · Organization
John B. Goodman 2006 Irrv Grantor Tr
Owner (parent company) · Organization
South Dakota Trust Company, LLC
Owner (parent company) · Organization
Benson, Randall
Owner (parent company)
Grossman, Beverly
Owner (parent company)
Salmen, Thomas
Owner (parent company)
Weichert, James
Owner (parent company)
Wilson, Mark
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
216 reviews from families & visitors
Official Website
Visit westchestergardens.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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