Westchester Gardens Health & Rehabilitation
Strong Medicare quality ratings; families often praise clean, well-maintained, and odor-free facility. Still worth an in-person visit.
based on 216 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy outcomes and clean environment, making it a strong contender for short-term rehab. However, families should be aware of reports regarding slow response times to call lights and inconsistent food quality. We strongly recommend visiting daily, especially during the first week, to ensure your loved one's needs are being met and to advocate for them if necessary.
Google Reviews
Google Reviews
216 reviews on Google“Westchester Gardens Health & Rehabilitation receives high praise for its clean, attractive facility and a dedicated core of nursing and therapy staff who are frequently described as compassionate and professional. However, there is a significant divide in experiences, with several families reporting serious concerns regarding slow call-light response times, inconsistent hygiene, and poor communication from administrative staff. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Highly effective and attentive physical and occupational therapy teams
- Many staff members noted for genuine compassion and bedside manner
- Strong security and visitor management systems
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
- Poor communication or unprofessionalism from administrative/admissions staff (mentioned by 4 reviewers)
- Cold, unappealing, or inadequate food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Could you walk me through the process for how call lights are monitored and prioritized to ensure residents get the assistance they need in a timely manner?
- 3With the therapy team being a highlight for many, how do you integrate those physical and occupational therapy sessions into the residents' daily activity schedules?
- 4I understand that food quality is an area you are working to improve; what kind of input do residents have on the menu, and are there options for those with specific dietary preferences?
- 5How do you maintain consistent standards for room cleanliness and hygiene throughout the day, especially during busy shifts?
- 6Given the importance of medication management, what steps do you take to ensure accuracy and clear communication with families regarding any changes to a resident's treatment plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very caring and attentive. My mom ended up being at rehab for almost 3 weeks. During that time we got to know the therapists - Danielle and Manny, the unit nurse - Nada, and an array of nurses and techs.”
“The ONLY good thing about Westchester Gardens is the location! What is wrong with people (staff) that they make you wait 30 minutes before answering a call light?!”
“Behind the ice cream socials and attractive front, is a dirty, uncaring facility. The rooms are cramped, unclean and dingy. The food is cold and not at all what the wall menus promise.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including issues with care treatment and dietary accommodations. The facility shows recurring problems across medication management, care planning, and resident rights protections spanning multiple years from 2021 to 2025. While all documented deficiencies have been corrected by the facility, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality standards that families should investigate further during visits.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 17, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 6, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 25, 2021Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Westchester Gardens Health & Rehabilitation
for profit
Chain Affiliation
The Goodman Group
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 10
Ownership & Management
Owners
Beverly N. Grossman Revocable Trust
Owner · Organization
John B. Goodman 2006 Irrv Grantor Tr
Owner · Organization
The Goodman Group Properties LLC
Owner · Organization
Werner Ventures Limited Partnership
Owner · Organization
Westchester Gardens Limited Partnership
Owner · Organization
John B. Goodman 2006 Irrv Grantor Tr
Owner (parent company) · Organization
South Dakota Trust Company, LLC
Owner (parent company) · Organization
Benson, Randall
Owner (parent company)
Grossman, Beverly
Owner (parent company)
Salmen, Thomas
Owner (parent company)
Weichert, James
Owner (parent company)
Wilson, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
216 reviews from families & visitors
Official Website
Visit westchestergardens.com
Medicare data downloads
Original nursing home datasets
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