Elevate Care Palos Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 318 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (54%)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in ELEVATE CARE chain · $32,975 in fines · Abuse citation
What this means for your family
While the facility offers a modern environment and a strong rehab therapy team, the consistency of care is a major concern. Families should conduct unannounced visits, especially during evening and weekend hours, to verify that call lights are answered promptly and that hygiene standards are being met.
Google Reviews
Google Reviews
318 reviews on Google“Elevate Care Palos Heights receives polarized feedback, with many visitors praising the facility's cleanliness, modern aesthetic, and the dedication of specific staff members. However, a significant number of families report critical failures in basic care, including long wait times for call lights, hygiene issues like patients left in soiled garments, and poor communication from management. Families should be aware that experiences appear highly inconsistent, with some reporting excellent rehab outcomes while others describe neglectful conditions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and attentive physical therapy team
- Friendly and welcoming front desk staff
- Spacious and comfortable patient rooms
Concerns
- Neglect and slow response to call lights (mentioned by 12 reviewers)
- Hygiene issues (patients left in soiled diapers/linens) (mentioned by 8 reviewers)
- Poor communication and responsiveness from management (mentioned by 7 reviewers)
- Inadequate staffing levels (mentioned by 5 reviewers)
- Poor food quality and lack of meal choices (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a high volume of positive reviews regarding the physical therapy team; how do you integrate their work with the daily care plan to ensure residents stay active?
- 2Given the importance of timely assistance, could you walk me through the typical process and expected response time when a resident uses their call light?
- 3I see that management is very active in responding to feedback online; what is your preferred method for families to communicate concerns or updates directly with the leadership team?
- 4How do you ensure consistent hygiene standards and regular checks for residents throughout the day and night?
- 5With the current staffing levels, how does the team ensure that personalized attention is maintained for each resident's specific needs?
- 6Could you tell me more about the dining experience and what steps are being taken to provide more variety and quality in the meal options for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom had a recent stay at this facility to rehab for a broken hip. We picked it because of the many four star reviews. Ana of guest service is amazing! Ernestine CNA the best. I am very disappointed in the lack of therapy given and care especially at night.”
“The building is beautiful is is clean housekeeping does a great job, but they are grossly understaffed. My mom went there she she didn’t have the the foods that that she wanted didn’t even have a choice for it was just one meal didn’t didn’t even get to choose the meals, the therapy they they they didn’t help with occupational they they, I don’t know it was a bad experience I wouldn’t recommend anyone going there”
“This place is so nice and clean. Staff was very pleasant and attentive. My loved one is very happy there. Everything was perfect on my visit except I asked whom I was told was the administrator of the place (Short, white, stocky) and I was only going to ask him a question about the meals and he was very dismissive and rude towards me and stormed off like I offended him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated abuse and neglect violations, with families filing complaints that triggered 13 deficiencies. The most recurring issues involve resident protection from abuse and neglect, building safety and fire code violations, and resident rights management. While all deficiencies show correction dates, the facility has faced similar problems across multiple surveys, including recent 2024-2025 incidents involving failure to protect residents and properly report suspected abuse, suggesting ongoing care quality challenges.
Sep 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 15, 2025Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 24, 2025Routine9
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2024Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Sep 22, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 20, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Nov 25, 2025
$24,395
Fine
Sep 22, 2024
$32,975
Payment Denial
Sep 22, 2024
9-day denial
Ownership & Operations
Who Operates This Facility
Elevate Care Palos Heights
for profit
Chain Affiliation
Elevate Care
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 8 of 12 (Worst)
Ownership & Management
Owners
Aperion Care Exec Holdings LLC
Owner · Organization
Andrews, Amanda
Owner
Thengil, Jimmy
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Meir
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
318 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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