Loading EveryPlace content…
Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 325 Google reviews
Email Elevate Care Palos Heights to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Elevate Care Palos Heights receives polarized feedback, with many visitors praising the facility's cleanliness, modern aesthetic, and the dedication of specific staff members. However, a significant number of families report critical failures in basic care, including long wait times for call lights, hygiene issues like patients left in soiled garments, and poor communication from management. Families should be aware that experiences appear highly inconsistent, with some reporting excellent rehab outcomes while others describe neglectful conditions.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The building is beautiful is is clean housekeeping does a great job, but they are grossly understaffed. My mom went there she she didn’t have the the foods that that she wanted didn’t even have a choice for it was just one meal didn’t didn’t even get to choose the meals, the therapy they they they didn’t help with occupational they they, I don’t know it was a bad experience I wouldn’t recommend anyone going there”
“This place is so nice and clean. Staff was very pleasant and attentive. My loved one is very happy there. Everything was perfect on my visit except I asked whom I was told was the administrator of the place (Short, white, stocky) and I was only going to ask him a question about the meals and he was very dismissive and rude towards me and stormed off like I offended him.”
“The rehab facility is remarkably different than the senior living area. The smell alone(in senior living) would have me leaving in a hurry. Rehab side(short stay) is like a hotel. Nicely appointed single rooms with tv, desk, wardrobe, and a large 2 pc. bathroom. Food is questionable at best.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of repeated abuse and neglect violations, with families filing complaints that triggered 13 deficiencies. The most recurring issues involve resident protection from abuse and neglect, building safety and fire code violations, and resident rights management. While all deficiencies show correction dates, the facility has faced similar problems across multiple surveys, including recent 2024-2025 incidents involving failure to protect residents and properly report suspected abuse, suggesting ongoing care quality challenges.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Nov 25, 2025
$24,395
Fine
Sep 22, 2024
$32,975
Payment Denial
Sep 22, 2024
9-day denial
Elevate Care Palos Heights
for profit
Elevate Care
14 facilities nationwide
Chain avg rating: 2.1/5 · Rank 8 of 12 (Lowest rating)
Owners
Aperion Care Exec Holdings LLC
Owner · Organization
Andrews, Amanda
Owner
Thengil, Jimmy
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Meir
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
325 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.
Aliya of Crestwood
1.5 miNursing Home · Crestwood, IL
Crestwood Terrace
1.5 miNursing Home · Crestwood, IL
Avantara Palos Heights
1.9 miNursing Home · Palos Heights, IL
Harmony Palos
2.1 miNursing Home · Palos Heights, IL
Crestwood Rehabilitation Ctr
2.2 miNursing Home · Crestwood, IL
Chicago Ridge Snf
2.7 miNursing Home · Chicago Ridge, IL