Avantara Lake Zurich
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 154 Google reviews
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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehabilitation. However, families should be aware of recurring issues with food quality and dietary compliance. We strongly recommend that families of residents with specific dietary needs or those requiring frequent assistance monitor the situation closely and maintain direct communication with the nursing supervisors.
Google Reviews
Google Reviews
154 reviews on Google“Avantara Lake Zurich receives high praise for its dedicated nursing and rehabilitation therapy teams, with many families noting significant recovery progress for their loved ones. However, the facility faces recurring, serious complaints regarding poor food quality, dietary management errors, and inconsistent responsiveness from staff, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Helpful admissions and guest services team
- Clean and well-maintained facility
Concerns
- Poor food quality and failure to follow dietary restrictions (mentioned by 9 reviewers)
- Slow response times to call lights and basic needs (mentioned by 6 reviewers)
- Inconsistent medication management and administration (mentioned by 4 reviewers)
- Lack of communication or follow-up from admissions/management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 159 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that physical and occupational therapy are highly regarded here; how do you integrate those sessions into a resident's daily routine?
- 2With the current staffing rating, what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 3I see that you are very active in responding to feedback online; how does that commitment to communication translate to keeping families updated on their loved one's care?
- 4Regarding dietary needs, what is your process for ensuring that specific restrictions are strictly followed during meal service?
- 5How does your nursing team manage the medication administration process to ensure accuracy and consistency for every resident?
- 6Given the recent focus on facility maintenance, what social activities or community events are currently being prioritized to keep residents engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The physical, occupational, and speech therapists are outstanding ! Melody, Cat, Greg, and Anna are fantastic! Thank you so much for the rehabilitation you gave my mother!”
“The staff at Avantara Lake Zurich provides stellar memory care and communication for my disabled brother. As a family member and POA who lives in another state, I appreciate the staff coordinating treatment so he can live near his friends.”
“Dietary needs. If you have a food allergy or intolerance, they don't bring special meals. The daily menu showed 'ALLERGY LACTOSE' in big letters and then featured a carton of milk, eggs with cheese, creamy potato soup, buttered zucchini, cheese pizza, ice cream, etc.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies, particularly in accident prevention (cited 5 times across multiple years) and medication management (cited 8 times), with families filing 10 complaint-triggered reports. While all violations show correction dates, the persistent issues with safety hazards and pharmaceutical services suggest ongoing quality challenges that families should carefully evaluate before considering placement.
Aug 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
May 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 16, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 18, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
May 12, 2025
$14,901
Ownership & Operations
Who Operates This Facility
Avantara Lake Zurich
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 89 (Best)
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Garden, Daniel
Owner
Ninio, Mordechay
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit avantaralakezurich.com
Medicare data downloads
Original nursing home datasets
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