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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 188 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Avantara Lake Zurich has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.
Avantara Lake Zurich receives high praise for its dedicated nursing and rehabilitation therapy teams, with many families noting significant recovery progress for their loved ones. However, the facility faces recurring, serious complaints regarding poor food quality, dietary management errors, and inconsistent responsiveness from staff, particularly during off-hours.
Quality Themes
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Concerns
Rating Trends
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Distribution · 193 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical, occupational, and speech therapists are outstanding ! Melody, Cat, Greg, and Anna are fantastic! Thank you so much for the rehabilitation you gave my mother!”
“The staff at Avantara Lake Zurich provides stellar memory care and communication for my disabled brother. As a family member and POA who lives in another state, I appreciate the staff coordinating treatment so he can live near his friends.”
“Dietary needs. If you have a food allergy or intolerance, they don't bring special meals. The daily menu showed 'ALLERGY LACTOSE' in big letters and then featured a carton of milk, eggs with cheese, creamy potato soup, buttered zucchini, cheese pizza, ice cream, etc.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns of recurring deficiencies, particularly in accident prevention (cited 5 times across multiple years) and medication management (cited 8 times), with families filing 10 complaint-triggered reports. While all violations show correction dates, the persistent issues with safety hazards and pharmaceutical services suggest ongoing quality challenges that families should carefully evaluate before considering placement.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
May 12, 2025
$14,901
Avantara Lake Zurich
for profit
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 89 (Highest rating)
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Garden, Daniel
Owner
Ninio, Mordechay
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
188 reviews from families & visitors
Official Website
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