Avalon at Willow Bend
Families consistently rate this highly — reviewers highlight compassionate and patient memory care staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
Watch Avalon at Willow Bend
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers exceptional compassion and specialized care for residents with dementia, which many families find life-changing. However, you must exercise extreme caution and perform your own checks regarding hygiene and incident reporting, as recent reviews allege serious neglect and lack of transparency regarding resident falls.
Google Reviews
Google Reviews
37 reviews on GoogleAvalon at Willow Bend is highly regarded by many families for its compassionate, patient, and attentive nursing staff, particularly in managing dementia-related behaviors. However, recent reviews have raised serious alarms regarding physical neglect, lack of transparency regarding incidents, and issues with medication management during end-of-life care.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient memory care staff
- Clean and well-maintained facility
- Proactive and professional management
- Strong coordination with hospice providers
Concerns
- Serious neglect regarding hygiene and bathing
- Unreported resident falls and physical mishandling by aides
- Inadequate medication management for end-of-life comfort
- Increased fees for staffing needs
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the management team is known for being so proactive and professional, how do you typically communicate daily updates or changes in a resident's condition to the family?
- 2With the specialized memory care certification here, what kind of daily activities or sensory programs do you have in place to keep residents engaged?
- 3How does the staff coordinate with hospice providers to ensure that end-of-life comfort and medication management are handled with the highest level of care?
- 4Can you walk us through your specific protocols for monitoring resident safety and ensuring that any falls or incidents are documented and reported to families immediately?
- 5What is your process for ensuring that personal hygiene and bathing schedules are strictly maintained for every resident every single day?
- 6How do you manage the balance of staffing needs to ensure that care remains consistent without unexpected increases in service fees?
Personalized based on this facility's data
Key Review Excerpts
“When things became more challenging, the staff treated him with patience, respect, and humanity. They helped him understand his surroundings, gave him choices, and never made him feel “less than.””
“The night aides dragged her from the bathroom and put her back in bed even though she was in obvious pain. The aides did not alert management, write up an incident report, or notify hospice, emergency services, or me.”
“The staff was always respectful in caring for my father and worked well with the Allstar Hospice Care team to take proper care of my father.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Avalon At Willow Bend has had three recorded state violations since 2020, including issues with medication supervision, staff dementia training, and smoking regulations. All identified violations have since been corrected by the facility.
Dec 7, 2023Routine
Health Code (2 violations)
The facility failed to appropriately supervise the medication regimen of a resident who was incapable of self-administering without assistance.
The facility failed to ensure that all staff members received four hours of dementia-specific orientation prior to assuming any job responsibilities.
Dec 14, 2020Routine
Life Safety Code (1 violations)
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Wismiss Management, LLC
for profit
TIM SEIB
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit avalonmemorycare.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Avalon at Willow Bend II
< 1 miAssisted Living · Carrollton, TX
Oakview Assisted Living, LLC
< 1 miAssisted Living · Carrollton, TX
Prestonwood Rehabilitation & Nursing Center
< 1 miNursing Home · Plano, TX
Prestonwood Court
< 1 miAssisted Living · Plano, TX
Caresana Highlands LLC
< 1 miAssisted Living · Carrollton, TX
Silver Oaks at Hebron
< 1 miAssisted Living · Carrollton, TX