August Healthcare at Richmond
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 115 Google reviews

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What this means for your family
August Healthcare at Richmond is highly regarded for its compassionate staff and high-quality nursing care, making it a strong candidate for those needing assisted or memory care. However, families should verify the current status of construction and room availability, as recent reports of downsizing to shared spaces may impact your loved one's living arrangements.
Google Reviews
Google Reviews
115 reviews on Google“August Healthcare at Richmond is widely praised for its clean, quiet, and well-maintained environment, with many visitors noting the facility's beautiful grounds and home-like atmosphere. Families frequently highlight the friendly, professional staff and the quality of care provided to residents, though some reviewers have raised concerns regarding recent construction, administrative communication, and specific service expectations.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and support staff
- Clean, well-maintained, and quiet facility
- Beautiful, scenic grounds and spacious rooms
- Professional and welcoming admissions process
Concerns
- Active construction causing resident displacement or shared spaces (mentioned by 2 reviewers)
- Inconsistent administrative communication regarding lease/service expectations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility currently undergoing some renovations, how are you managing resident comfort and access to shared spaces during this construction period?
- 2I noticed your staffing rating is excellent; how do you maintain such high engagement and attentiveness among your nursing team compared to the industry average?
- 3Regarding the recent health inspection findings, what specific steps or improvements have been implemented to address those areas and ensure a higher standard of care moving forward?
- 4I appreciate that you actively engage with families online; what is your preferred process for ensuring clear, consistent communication between administration and families regarding care expectations?
- 5Given the beautiful grounds here, what kind of daily activities or outdoor social opportunities do you offer to help residents stay active and connected?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals, and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“I have spent a weekend here visiting my father and have never experienced such a high level of care and engagement as I did at August Healthcare! From the moment you walk in, to the meal service, housekeeping and nursing, it is clear that the staff is amazing.”
“As my sister’s dementia worsens, her care has needed to be increased. Everything from nursing assistance to personal care to dietary assistance, even to custodial care of her room requires more assistance. The Staff at August Health rise to performing what is necessary to meet her growing needs.”
“The level of service (Administrative, Nursing, House Keeping and Nutritional Service, etc.) rendered was exceptional these past 30 days. Mom has been at this facility since 2016.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
August Healthcare at Richmond has faced significant challenges with care planning and safety measures appearing repeatedly across multiple surveys, including two complaint-triggered inspections where families filed reports about pressure ulcer care and care planning issues. The facility has struggled with recurring deficiencies in care planning, abuse prevention protocols, and building safety systems, though all violations have correction dates indicating the facility has addressed these problems when identified.
Feb 19, 2026Routine4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 7, 2022Routine8
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 17, 2021Routine21
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Federal Penalties
Fine
Dec 30, 2025
$14,300
Ownership & Operations
Who Operates This Facility
August Healthcare at Richmond
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 26 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit augustrichmond.com
Medicare data downloads
Original nursing home datasets
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