A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 117 Google reviews

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August Healthcare at Richmond has a middle-range Medicare overall rating. Strengths include warm, attentive nursing and support staff. Some reviewers note concerns about active construction causing resident displacement or shared spaces (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
August Healthcare at Richmond is widely praised for its clean, quiet, and well-maintained environment, with many visitors noting the facility's beautiful grounds and home-like atmosphere. Families frequently highlight the friendly, professional staff and the quality of care provided to residents, though some reviewers have raised concerns regarding recent construction, administrative communication, and specific service expectations.
Quality Themes
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Rating Trends
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Distribution · 120 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“I have spent a weekend here visiting my father and have never experienced such a high level of care and engagement as I did at August Healthcare! From the moment you walk in, to the meal service, housekeeping and nursing, it is clear that the staff is amazing.”
“As my sister’s dementia worsens, her care has needed to be increased. Everything from nursing assistance to personal care to dietary assistance, even to custodial care of her room requires more assistance. The Staff at August Health rise to performing what is necessary to meet her growing needs.”
“The level of service (Administrative, Nursing, House Keeping and Nutritional Service, etc.) rendered was exceptional these past 30 days. Mom has been at this facility since 2016.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
August Healthcare at Richmond has faced significant challenges with care planning and safety measures appearing repeatedly across multiple surveys, including two complaint-triggered inspections where families filed reports about pressure ulcer care and care planning issues. The facility has struggled with recurring deficiencies in care planning, abuse prevention protocols, and building safety systems, though all violations have correction dates indicating the facility has addressed these problems when identified.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Federal Penalties
Fine
Feb 19, 2026
$25,760
Fine
Dec 30, 2025
$9,295
August Healthcare at Richmond
for profit
Simcha Hyman & Naftali Zanziper
79 facilities nationwide
Chain avg rating: 2.3/5 · Rank 26 of 94
Key personnel
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Medicare Care Compare
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Google Reviews
117 reviews from families & visitors
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