See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Westport Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7300 Forest Ave, Richmond, VA 23226225 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 12 Google reviews

5
4
3
2
1
Westport Rehabilitation and Nursing Center Nursing Home in Richmond, VA — Street View
Street View

Watch Westport Rehabilitation and Nursing Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (58 vs median 11.0)
  • High RN turnover (52%)

Bottom 25% in VA · Below recommended RN staffing · Worst in LIFEWORKS REHAB chain · $62,762 in fines

Source: Medicare data

What this means for your family

While some patients report successful rehabilitation and attentive care, the facility has a history of inconsistent staffing and communication issues. We strongly recommend scheduling an unannounced visit to observe the environment firsthand and asking management specifically how they address concerns regarding food quality and facility maintenance.

Google Reviews

Google Reviews

12 reviews on Google
Westport Rehabilitation and Nursing Center receives highly polarized feedback, with some families praising the attentive nursing staff and successful rehab outcomes, while others report severe neglect and poor facility conditions. Critical concerns include persistent issues with staffing levels, communication, and the quality of food and maintenance. Families considering this facility should be aware of the significant disparity between positive experiences and reports of substandard care.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean3.0ActivitiesN/AMeds8.0MemoryN/AComms3.0ValueN/A

Strengths

  • Attentive and caring nursing staff
  • Effective physical therapy and rehabilitation services
  • Responsive leadership and directors

Concerns

  • Understaffing leading to neglect (mentioned by 4 reviewers)
  • Poor food quality and cold meals (mentioned by 2 reviewers)
  • Lack of communication with families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02013(1)1.02021(3)4.52022(2)3.42024(5)5.02025(1)

Distribution · 12 analyzed

5
6
4
1
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, how do you ensure that residents receive timely assistance with daily needs like hygiene and mobility?
  • 2I noticed some feedback regarding meal temperatures and quality; what steps is the kitchen team taking to improve the dining experience for residents?
  • 3How do you proactively keep families updated on their loved one's health status and daily progress to ensure consistent communication?
  • 4With 58 recent state violations, what specific improvements have been implemented to address these concerns and elevate the quality of care?
  • 5Could you walk me through your protocols for handling medical emergencies, especially during evening and weekend shifts?
  • 6What kind of daily social or recreational activities are available to help residents stay engaged and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

I gained 20 pounds. And was trained on how to use and change my PICC line IV and pump. Staff were all great.

Rehab patient · 2024★★★★★

they took great care of my grandma, a great nursing team and the director checked on her everyday.

Long-term resident's family · 2024★★★★★

Under staffed, no communication from facility. Food cold and poor menu. Furniture old and broken. Horrible smell throughout the facility.

Family member · 2024☆☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

3

measures

Worse Than Avg

11

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility89.2%
Worse than Avg
Here
89.2%
US
12.1%
VA
16.9%
Henrico
34.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.5%
Worse than Avg
Here
11.5%
US
4.9%
VA
5.0%
Henrico
7.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
14.4%
VA
15.3%
Henrico
15.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.4%
Worse than Avg
Here
87.4%
US
93.4%
VA
91.0%
Henrico
89.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.6%
Worse than Avg
Here
89.6%
US
95.5%
VA
94.0%
Henrico
90.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
15.3%
VA
16.4%
Henrico
16.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.3%
Worse than Avg
Here
47.3%
US
79.8%
VA
73.6%
Henrico
64.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility52.3%
Worse than Avg
Here
52.3%
US
81.8%
VA
73.9%
Henrico
67.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
VA
1.2%
Henrico
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

56deficiencies
2penalties
Well above state avg (14.5)
61 complaint-triggered
$62,762 in fines

This facility shows a concerning pattern of frequent complaints triggering inspections, with families filing 70 reports leading to citations across care planning, safety oversight, and medication management. The same serious issues persist across multiple years, including repeated problems with accident prevention, treatment quality, and care plan development. While the facility claims to correct deficiencies, the recurring nature of identical problems suggests ongoing systemic challenges that families should carefully consider.

Feb 5, 2026Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 22, 2025Complaint
14
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

May 9, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 11, 2025Complaint
3
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 4, 2024Complaint
2
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Nov 21, 2024Routine
20
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Oct 22, 2025

$54,564

Fine

Nov 21, 2024

$9,106

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westport Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 37 of 57 (Worst)

Ownership & Management

Owners

Virginia Care Holco LLC

Owner · Organization

100%

Charles 1994 Family Grantor Trust

Owner (parent company) · Organization

Edward 1998 Family Grantor Trust

Owner (parent company) · Organization

Isva Holdings LLC

Owner (parent company) · Organization

Jkva Holdings LLC

Owner (parent company) · Organization

Mlva Holdings LLC

Owner (parent company) · Organization

Saul 2012 Family Grantor Trust

Owner (parent company) · Organization

Rajchenbach, Moshe

Owner (parent company)

Key personnel

Rajchenbach, MosheW-2 Managing EmployeeInnovative Healthcare Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call