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Public Google reviewers rate this highly and often mention friendly and attentive nursing staff. Schedule a visit to confirm the fit.
based on 115 Google reviews
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Public Google reviewers rate August Healthcare at Richmond highly. Reviewers highlight: friendly and attentive nursing staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a clean, welcoming environment with a highly praised nursing and caregiving staff that excels in communication and responsiveness to resident needs. While many reviewers highlight the delicious food and pleasant atmosphere, some recent concerns regarding active construction and the temporary downsizing of residents to shared spaces should be investigated.
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Key Review Excerpts
“August healthcare staff is the best! If I have a concern, they address it and resolve it immediately! As my sister’s dementia worsens, her care has needed to be increased. Everything from nursing assistance to personal care to dietary assistance, even to custodial care of her room requires more assistance. The Staff at August Health rise to performing what is necessary to meet her growing needs.”
“Very clean and quiet and all of the staff was very nice and very accommodating for my husband who has jjust entered hospice care there”
“The lady who took me on the tour was truly amazing. What a wonderful person.. The girl who booked the tour for me, wasn’t even there. I don’t care if it’s her day off don’t book me for a tour if you’re not gonna be there.”
Source: VA State Licensing Agency
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a complaint was completed on November 05, 2025 and December 04, 2025. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on November 03, 2025, regarding allegations in the area(s) of: PERSONNEL, STAFFING AND SUPERVISION; RESIDENT CARE AND RELATED SERVICES; RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972 - 4700 or by email at coy.stevenson@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site review related to a complaint was conducted on June 20, 2025, between approximately 10:00 AM ? 11:00 AM. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on May 13, 2025, regarding allegations in the area(s) of: STAFFING AND SUPERVISION; RESIDENT CARE AND RELATED SERVICES Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: The resident identified in the complaint was interviewed and their personal area was inspected. The resident was appropriately dressed and groomed for the time of day and activity they were engaged in. The resident did not express any concerns. Additional Comments/Discussion: The logs related to when a resident activates their call-alert system were reviewed. The logs show that staff responded within five minutes of activation. The evidence gathered during the investigation did not support the (allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to a complaint was conducted on April 09, 2025, between approximately 12:45 PM and 1:25 PM. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on March 25, 2025, regarding allegations in the area(s) of: staffing and signaling and resident call-system operations Number of residents present at the facility at the beginning of the inspection: The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: Number of staff records reviewed: Number of interviews conducted with residents: Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: The resident call system was initiated in two separate rooms in two separate areas of the facility during the on-site complaint inspection. The provider utilizes a visual and audio alert system to respond to resident?s request for help when they activate their call-alert system in their individual apartments. Instead of having a continuously staffed central location for the call-alert system, the provider has implemented a portable audio alert system that indicates the room number where the call for assistance emanated from. The visual alert system triangulates the location of the call for assistance akin to emergency lighting that guides someone to an exit. Staff responded in a timely manner to both instances when the call-alert system was initiated. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact M. Tess Pittman, Licensing Inspector at (804) 972 - 4700 or by email at coy.stevenson@dss.virginia.gov.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection was conducted on February 07, 2025, from approximately 10:00 AM to 1:30 PM. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 19 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 3 Observations by licensing inspector: The majority of residents were observed during meal time in the dining area. Some residents had visitors who were eating with them. All residents observed were appropriately groomed and dressed for the situation and weather conditions. The condition of the building was in good repair. All required postings were easily accessible/visible. Residents rooms were decorated with personal belongings and in good repair. Additional Comments/Discussion: The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Based on written correspondence between the facility and the department and interviews, it was determined that the facility did not notify the department's regional licensing office in writing within 14 days of a change in a facility's administrator. Such changes include the resignation of an administrator, appointment of an acting administrator, or appointment of a new administrator. Evidence: 1) During the interview with Employee #1, they stated they have been the designated administrator for the facility since May 2024. 2) The facility was unable to provide documentation confirming that the department was informed of the change in administrators from the previous administrator to the current administrator (Employee #1).
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: The onsite review was conducted on May 17, 2024. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 13 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Observations by licensing inspector: Observations of the dining area, resident rooms, medication storage area, and common areas of the facility were made during the onsite review. No health or safety issues noted. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at 804-972-4700 or by email at coy.stevenson@dss.virginia.gov
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 2-10-2023, 10:13 a.m. ? 1:45 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 12 Number of resident records reviewed: 7 Number of staff records reviewed: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alexandra Poulter, Licensing Inspector at 804-662-9771 or by email at alex.poulter@dss.virginia.gov
An unannounced renewal inspection was conducted by a licensing inspector on April 6, 2022 from 9:00 a.m. to 1:03 p.m. There were 16 residents in care. A tour of the building was conducted, first aid kit checked, medication administration observation observed, lunch meal was observed. Resident and staff records were reviewed, and resident and staff interviews were conducted. Violations were cited in the areas of buildings and grounds, admission, retention, and discharge of residents, and emergency preparedness. Thank you for your cooperation during this inspection. I can be reached at alex.poulter@dss.virginia.gov or (804)662-9771.
Based on observation and interview with staff, the facility failed to ensure the fire and emergency evacuation drawing showed primary and secondary escape routes, areas of refuge, and assembly areas. Evidence: 1. The posted fire and emergency evacuation drawing as well as additional drawing provided by Staff #1 did not show the primary and secondary escape routes, areas of refuge, and assembly areas.
Based on observation and interview with residents and staff, the facility failed to ensure all sinks were kept clean and in good repair and condition. Evidence: 1. During a medication administration observation of Resident #1, the resident?s bathroom (located in room 236) did not have hot water coming out of the hot water spigot. When asked how long it had been inoperable, Resident #1 stated, ?A while? but could not specify further. 2. Staff #3 and Licensing Inspector observed during the tour that the hot water spigot in room 236 was not working.
Based on record review and interview with staff, the facility failed to ensure the discharge statement contained the date on which the resident, his legal representative, or designated contact person was notified of the planned discharge and the name of the legal representative or designated contact person who was notified; the actions taken by the facility to assist the resident in the discharge and relocation process; and the date of the actual discharge from the facility and the resident's destination. Evidence: 1. Resident #2?s date of discharge from the facility was 3-18-2022. Resident #3?s date of discharge from the facility was 2-02-2022. Neither Resident #2?s or Resident #3?s discharge statements contained the date on which the resident, his legal representative, or designated contact person was notified of the planned discharge and the name of the legal representative or designated contact person who was notified; the actions taken by the facility to assist the resident in the discharge and relocation process; and the date of the actual discharge from the facility and the resident's destination. 2. Staff #1 confirmed during interview that the two residents? statements did not contain the required information.
A monitoring inspection was conducted on December 7, 2021 from 11:00 a.m. to 2:24 p.m. The Administrator and Director of Nursing were present during the inspection. The facility?s census was 19. The areas reviewed included buildings and grounds, medication administration, record records, healthcare oversight, emergency supplies, menus, and activity calendars. The findings were reviewed with the Administrator and Director of Nursing onsite.
Based on record review and interview with staff, the facility failed to ensure when oxygen therapy is provided, the facility shall have a valid physician's or other prescriber's order that includes the oxygen source, such as compressed gas or concentrators and the delivery device, such as nasal cannula, reservoir nasal cannulas, or masks. Evidence: 1. Resident #1?s physician?s orders dated 10-28-2021 for oxygen documented, ?Oxygen at 2L/minute for Shortness of Breath or pulse ox below 93%?. The order did not identify the oxygen source and the delivery device. 2. Staff #2 confirmed during interview the aforementioned information was not documented on Resident #1?s oxygen order.
Based on record review and interview with staff, the comprehensive individualized service plan ( ISP
Based on record review and interview with staff, the facility failed to ensure medications were administered in accordance with the physician's instructions. Evidence: 1. Resident #2?s Digoxin Tablet 125 mcg order dated 11-04-2021 documented, ?1 tablet by mouth one time a day for health failure?. Resident?s #2?s order was not administered/held on four days on the December 2021 Medication Administration Record ( MAR
Based on observation and interview with staff, the facility failed to ensure it was operating within the terms of its license, which include the operating name of the facility, and the name of the corporation sponsoring the facility. Evidence: 1. The facility is currently operated by the existing license; however, the following documents had August at Richmond listed as the facility: a. Resident #1?s ?Resident Agreement?; b. Resident #1?s ?Report of Resident Physical Examination?; c. Resident #2?s ?Resident Agreement?; d. Resident #2?s ?Emergency Contact Form?; and e. Resident #2?s ?Report of Resident Physical Examination?. 2. Additionally, Resident #1?s physician?s orders dated 10-28-2021 documented the facility as Little Sisters of the Poor. 3. Staff #1 acknowledged during the onsite inspection that the facility was not operating within the terms of its license due to not including the current operating name of the facility and name of corporation sponsoring the facility on Resident #1?s and Resident #2?s paperwork.
Based on record review and interview with staff, the facility failed to ensure upon admission, the assisted living facility shall provide an orientation for new residents and their legal representatives. Acknowledgment of having received the orientation shall be signed and dated by the resident and, as appropriate, his legal representative, and such documentation shall be kept in the resident's record. Evidence: 1. Resident #1, Resident #2, and Resident #3?s records did not contain the acknowledgment of having received orientation. 2. Staff #2 confirmed the orientation was not being completed and documented in the three residents? records.
Based on record review and interview with staff, the facility failed to ensure the physical examination contained description of the person?s reactions to any known allergies. Evidence: 1. Resident #2?s physical examination dated 11-01-2021 documented Morphine or adhesive bandages as the resident?s allergies; however, the examination did not contain a description of the resident?s reactions. 2. Staff #2 confirmed during interview Resident #2?s reactions to known allergies were not documented on the physical examination.
Based on record review and interview with staff, the facility failed to ensure written acknowledgment of the receipt of the disclosure by the resident or his legal representative shall be retained in the resident's record. Evidence: 1. Resident #1, Resident #2, and Resident #3?s records did not contain a written acknowledgment of the receipt of the disclosure by the resident or his legal representative 2. Staff #2 confirmed the disclosure was not being provided and documented in the three residents? records.
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