Tucker House Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 169 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 8.0)
- High staff turnover (52%)
Below average in PA · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility has a strong therapy team and helpful social services, the recurring reports of unsanitary conditions (bed bugs/roaches) and neglect are critical red flags. If you choose this facility, you must be prepared to visit daily and monitor your loved one's care, medication, and hygiene closely.
Google Reviews
Google Reviews
169 reviews analyzed“Tucker House Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising specific staff members for their kindness and communication, while others report severe neglect, poor hygiene, and safety concerns. While some visitors highlight a clean environment and responsive administration, a significant number of reviewers describe issues with bed bugs, roaches, slow response times to call lights, and inadequate medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional social services staff
- Effective physical and occupational therapy
- Welcoming and secure front desk/reception
- Courteous and attentive nursing staff (in select units)
Concerns
- Unsanitary conditions including bed bugs and roaches (mentioned by 5 reviewers)
- Slow or non-existent response to call lights and patient needs (mentioned by 8 reviewers)
- Medication administration errors or delays (mentioned by 6 reviewers)
- Poor communication regarding patient health status and incidents (mentioned by 5 reviewers)
- Persistent odors of urine and lack of cleanliness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility hygiene, what is your current protocol for deep cleaning rooms and managing pest control to ensure a sanitary living environment?
- 2With the current CMS health inspection rating, what specific steps is the leadership team taking to improve quality of care and address the recent state violations?
- 3How do you manage call light response times, and what is your process for ensuring that residents receive timely assistance when they need help?
- 4Can you walk me through your medication administration process and the safety checks you have in place to prevent errors or delays in delivery?
- 5What is your standard procedure for keeping families updated on a resident's health status, and how do you ensure clear communication during unexpected incidents?
- 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My father recently was transferred here from jefferson hospital last friday... His room had no ac whatsoever it was broke they gave him no water and his bed was broken. Nobody was watching him and he fell and hit his head again and now has a broken c1 vertebrae.”
“I’m recommended this place to people need recovery therapy everybody working good. My therapist is good, nursing working good the food is wonderful you know I sure recommended tucker house nursing & rehabilitation center to patient need help for you recovery.”
“The entry was smooth and quick”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tucker House has a concerning pattern of issues driven by family complaints, with 27 complaint-triggered deficiencies out of 77 total across 13 surveys. The most recurring problems involve resident care quality, fire and building safety, and environmental cleanliness including pest control. While the facility reports correcting these issues, the pattern of repeated violations in similar areas, particularly involving resident rights and safety concerns that prompted families to file reports, suggests ongoing operational challenges that warrant careful consideration during your visit.
Dec 3, 2025Routine22
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Have policies on smoking.
Construction Deficiencies
Meet other general requirements.
Jul 24, 2025Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jul 7, 2025Complaint1
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Dec 27, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 15, 2024Routine13
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nov 15, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Tucker House Nursing and Rehabilitation Center
for profit
Chain Affiliation
Bedrock Care
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 7 of 10
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit tuckerhousehealth.com
Medicare data downloads
Original nursing home datasets
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