Aston Park Health Care Center
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
Aston Park is highly regarded for its clean environment and compassionate memory care, making it a strong contender for those needs. However, families should be aware of recent reports regarding poor administrative communication and should conduct an in-person visit to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
31 reviews on Google“Aston Park Health Care Center is frequently praised for its clean, inviting environment and a staff that many families describe as deeply caring and professional. However, some visitors have reported significant concerns regarding communication responsiveness and occasional instances of unprofessional or rude behavior from staff members toward residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained facility
- Effective physical therapy services
- Compassionate memory care support
Concerns
- Difficulty reaching staff via phone and unresponsive intake department (mentioned by 2 reviewers)
- Reports of rude or impatient staff behavior toward residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We were so happy to see the high praise for your nursing staff's attentiveness; how do you ensure that same level of warmth is maintained across all shifts?
- 2Since we want to stay closely connected, what is the best way for us to reach the nursing team or the intake department if we have a quick question or update?
- 3With your excellent rating for staffing, how do you manage communication between the clinical team and the families to ensure we are always in the loop?
- 4We noticed your physical therapy services are highly regarded; could you tell us more about how a resident's personalized therapy plan is integrated into their daily routine?
- 5What does a typical day of social activities and engagement look like for residents in the memory care unit?
- 6In the event of a medical emergency during the night, what are the specific protocols in place to ensure immediate care and family notification?
Personalized based on this facility's data
Key Review Excerpts
“The administrator, PT staff, nurse, doctor, CNA, and social workers I had the pleasure of meeting were very impressive. Her room had a big window with sun pouring in, she enjoyed the food, and everything was shiny, clean and nice smelling.”
“No words can adequately express my thanks to the Aston Park staff in the memory care unit who cared for my husband. Not only did they provide professional care, but also care that was respectful, patient, and loving.”
“I could hear a lady who brings food and helps with baths there yelling at a resident who can't really walk. She would also either ignore my grandfather or be just be rude telling him if he's hungry go get it himself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aston Park Health Care Center shows ongoing deficiencies across multiple surveys, with persistent issues in building safety and electrical systems appearing repeatedly from 2022 to 2025. The facility has faced problems with emergency exits, fire safety equipment, electrical systems, and nursing staffing requirements. One family filed a complaint about care planning deficiencies in 2023. While the facility reports correction dates for most issues, the recurring nature of safety violations across three years raises concerns about maintenance standards.
Feb 20, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 12, 2023Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Oct 12, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 17, 2022Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Aston Park Health Care Center
nonprofit
Chain Affiliation
Lutheran Services Carolinas
9 facilities nationwide
Chain avg rating: 4.3/5 · Rank 6 of 9 (Best)
Ownership & Management
Owners
Lutheran Services for the Aging, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit astonparkhcc.org
Medicare data downloads
Original nursing home datasets
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