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Assisted Living

Arbor Village Retirement & Assisted Living Community

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

24121 116th Ave Se, Kent, WA 98030100 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.2/5

based on 44 Google reviews

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Arbor Village Retirement & Assisted Living Community Assisted Living in Kent, WA — Street View
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What this means for your family

Arbor Village is highly regarded for its warm staff and active lifestyle, making it a strong candidate for many families. However, given the specific reports of understaffing and security concerns, we strongly recommend you visit during a weekend or evening shift to observe the actual staffing levels and ask management directly about their security protocols for resident belongings.

Google Reviews

Google Reviews

44 reviews on Google
Arbor Village receives high praise for its compassionate staff, seamless transition processes, and the variety of activities available across its independent, assisted, and memory care buildings. However, some families report significant concerns regarding staffing ratios, particularly on weekends and nights, as well as occasional issues with communication and security of personal belongings.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities9.0MedsN/AMemory6.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Seamless transition and move-in process
  • Active, engaging social calendar
  • Well-maintained, bright, and clean facilities

Concerns

  • Understaffing on weekends and night shifts (mentioned by 2 reviewers)
  • Inadequate staff-to-resident ratios in memory care (mentioned by 2 reviewers)
  • Reports of theft or missing personal items (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(14)'21(9)'23(7)'25(38)'26(3)

Distribution · 112 analyzed

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15
12 reviews posted between Mar 4, 2025Mar 8, 2025 · 12 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how smooth the move-in process is here; how do you help new residents settle into their new home during those first few weeks?
  • 2The social calendar looks very engaging; could you tell us more about the specific types of group activities or outings planned for the residents each week?
  • 3Since we want to ensure constant support, how does the staffing level change during the weekend and overnight hours?
  • 4For residents who may need extra cognitive support, what is the specific staff-to-resident ratio maintained in the memory care area?
  • 5What protocols are in place to ensure that residents' personal belongings and valuables are kept secure and accounted for?
  • 6In the event of a medical emergency during the night, what is the immediate procedure for getting care to a resident?

Personalized based on this facility's data


Key Review Excerpts

The staff is wonderful, cheerful and always very helpful. The food is goid. I highly recommend Arbor Village.

Assisted living family member · 2018★★★★★

The caregivers are kind and very attentive. They try to learn words from other cultures to communicate with others. Victoria, Monica, Adina are the best at what they do.

Resident's family · 2025★★★★

Arbor Assisted Living is critically over booked (too many Residents), constantly short staffed. You will be told the 'Ratios' are per State Regs - not true.

Current resident · 2024★★☆☆☆
Source: 44 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
67deficiencies
May 4, 2026Fire

The inspection report dated 05/04/2026 indicates that all violations noted during previous related inspections (01/22/2026 and 03/25/2026) have been corrected.

Inspection, Testing and Maintenance of Fire AlarmIFC 907.8 2021

Missing smoke detector sensitivity report.

Testing and Maintenance of Sprinkler SystemsIFC 903.5 2021

Missing documentation for annual sprinkler system report, 3-year dry system full flow trip test, annual trip test, and annual forward flow test.

Mar 25, 2026Fire

Approval status is Disapproved. Next inspection scheduled on or after 04/24/2026.

Sprinkler system testing and maintenanceIFC 903.5 2021

Facility failed to provide documentation for: 1. Annual Sprinkler System report, 2. 3-Year Dry System Full flow trip test, 3. Annual Trip Test, 4. Annual forward flow test.

Fire alarm and detection system maintenanceIFC 907.8 2021

Facility failed to provide documentation for the Smoke detector sensitivity Report.

Mar 6, 2025Fire

Previous violations cited in the 12/30/2024 inspection were confirmed corrected by the 03/06/2025 visit.

Clearance From Ignition SourcesIFC 0305.1 2021

Activity room has combustible materials on stove top; knobs were removed but stove can still be turned on.

Equipment and FixturesIFC 603.1.1 2021

Resident room 101 has an AC unit plugged into a power strip.

ClearancesIFC 605.1.6 2021

Electrical/mechanical room on 1st floor lacks 36 inches of clearance for electrical panels.

Inspection and MaintenanceIFC 705.2 2021

Unable to provide complete documentation for annual fire door inspection.

Obstructed LocationsIFC 903.3.3 2021

Resident room 315 has sprinkler head obstructed by a shelf in the closet.

Portable Fire ExtinguishersIFC 906.2 2021

Fire extinguisher in elevator room on 1st floor did not receive annual maintenance.

Interior Supply LocationIFC 5306.2 2021

Oxygen storage room by 229 has combustible storage.

Burning ObjectsIFC 310.7 2021

Smoking area has cigarette butts discarded in brush/ground and is not 25 feet from the building.

Extension CordsIFC 603.6 2021

Resident room 306 has an extension cord in use.

Records

Unable to provide documentation for semi-annual hood cleaning.

Duct and Air Transfer OpeningsIFC 706.1 2018

Unable to provide documentation for last fire/smoke damper testing.

Testing and MaintenanceIFC 903.5 2021

Missing 3rd/4th quarter sprinkler reports; forward flow test required.

Smoke Alarm MaintenanceIFC 907.10 2021

Multiple smoke detectors are older than 10 years; room 306 and 105 missing detectors.

Fire Door Inspection and TestingNFPA 80

Penetration in door (room 315), Independence Rehab door propped open, and doors 109, 103, elevator, and staff lounge do not latch properly.

Equipment RoomsIFC 315.2.3 2021

HVAC closet in dining room has combustible storage.

Portable, Electric Space HeatersIFC 603.9 2021

Wellness Center on 1st floor has an unapproved heater.

Owner's ResponsibilityIFC 701.6 2018 WAC 51-54A

Unable to provide record of annual fire wall inspection and/or repairs.

Inspection, Testing and MaintenanceIFC 901.6 2021

Missing escutcheon ring in hall by room 322; loaded sprinkler heads found in hall by room 316 and staff lounge.

Extinguishing System ServiceIFC 904.13.5.2 2021

Unable to provide service reports for kitchen suppression system for past 12 months.

Securing Compressed Gas ContainersIFC 5303.5.3 2021

Unsecured oxygen in 2nd floor oxygen room and resident room 109.

Feb 25, 2025Inspection

A separate follow-up letter dated 04/24/2025 confirms that the deficiencies listed in compliance determination 54682 were corrected.; The letter clarifies these are 'consultation' deficiencies and the facility is not required to submit a formal plan of correction for these specific items.

Continuing educationWAC 388-112A-0611Corrected Apr 10, 2025

Staff E worked 41 shifts without completing required annual continuing education training.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Apr 10, 2025

Service plans for 4 of 5 residents were not updated to reflect current needs (Resident 4 wound care, Resident 6 CPAP use, Resident 7 insulin sliding scale, Resident 8 medication changes).

LaundryWAC 388-78A-3040Corrected Apr 10, 2025

Laundry room ventilation was non-functional.

Food worker cardsWAC 246-215-02120

One staff member lacked a valid food worker card; the staff member renewed it during the inspection.

Training and home care aide certificationWAC 388-78A-2474Corrected Apr 10, 2025

Facility failed to ensure 1 of 2 sampled night staff (Staff E) met training requirements.

VentilationWAC 388-78A-3000Corrected Apr 10, 2025

8 of 8 surveyed rooms/areas lacked proper air flow/ventilation to the outside.

Maintenance and housekeepingWAC 388-78A-3090Corrected Apr 10, 2025

Housekeeping room ventilation was non-functional.

Food sanitationWAC 388-78A-2305

The facility failed to ensure one staff maintained a valid food worker card (referenced with WAC 246-215).

PetsWAC 388-78A-2620Corrected Apr 10, 2025

Failed to ensure 2 of 3 pets received regular veterinary exams, current vaccinations, and certification of disease-free status.

TuberculosisWAC 388-78A-2483Corrected Apr 10, 2025

Failed to ensure Staff B completed a TB test upon hire.

Toilet rooms and bathroomsWAC 388-78A-3030Corrected Apr 10, 2025

Bathroom ventilation system was non-functional.

Safe storage of supplies and equipmentWAC 388-78A-3100Corrected Apr 10, 2025

Hazardous chemicals (dish soap, spray adhesive, glue, hand sanitizer) were accessible to residents in unsecured cabinets and an unattended cart.

Prescribed medication authorizationsWAC 388-78A-2220

Staff failed to label resident medication containers on medication carts with resident names; labels were corrected during the inspection.

Mar 27, 2024Fire

Inspection on 03/27/2024 verified that all violations from previous inspections have been corrected.; Approval Status: Disapproved. Next inspection scheduled on or after: 01/18/2024.

Multiplug AdaptersIFC 604.4 2018Corrected Feb 20, 2024

Use of unapproved multi-plug adapters and power strips.

CleaningIFC 607.3.3 2018Corrected Feb 20, 2024

Failure to provide documentation for annual/semi-annual hood cleaning.

Smoke Alarm MaintenanceIFC 907.10 2018

Smoke alarm missing from room 326; some alarms were over 10 years old.

MaintenanceIFC 915.6

No documentation provided showing testing of CO detectors in the past 12 months.

Activation TestIFC 1031.10.1

Facility unable to provide documentation for their 30-second monthly emergency lighting activation test.

Storage in Equipment RoomsIFC 315.3.3 2018Corrected Feb 20, 2024

Combustible material stored in boiler rooms, mechanical rooms, or electrical equipment rooms.

Extension CordsIFC 604.5 2018Corrected Feb 20, 2024

Improper use of extension cords as permanent wiring.

Door OperationIFC 705.2.4 2018

Multiple doors failed to close/latch properly (Cross corridor, exit doors, linen room).

Emergency Lighting Activation TestIFC 1031.10.1 2018

No documentation of 30-second monthly testing for emergency lighting in 12 months.

Emergency Power for Illumination - GeneralIFC 1008.3.1

Emergency lights in the dining room (by private dining and by exit door) did not work properly during testing.

Circuit Identifcation and AccessibilityNFPA 72 10.6.5.2

Fire alarm circuit breaker in the maintenance office is missing the required lock device (locking breaker in the 'ON' position).

Abatement of Electrical HazardsIFC 604.1 2018Corrected Feb 20, 2024

Hazardous electrical conditions including frayed wiring.

Unapproved conditionsIFC 604.6 2018Corrected Feb 20, 2024

Open junction boxes, missing covers, and unlocked electrical panels.

Sprinkler System TestingIFC 903.5 2018

Facility unable to provide documentation for forward flow and 4th quarter sprinkler report.

Fuel-Burn Appliances Outside of Dwelling, Sleep Units & ClassroIFC 915.1.4

Missing carbon monoxide alarms in the 3rd floor laundry, 2nd floor laundry, 1st floor laundry, and 1st floor lobby by fire place.

Exit Signs - Where RequiredIFC 1013.1

The kitchen does not have an exit sign showing which door is used as an emergency exit.

Fire DrillsWAC 212-12-044

Unable to provide documentation for twelve planned and unannounced fire drills in the past 12 months; kitchen staff do not participate.

Aug 11, 2023Inspection

A follow-up inspection on 10/24/2023 found all deficiencies from this report (27309) and 31544 to be corrected.; Letter specifies that these deficiencies were provided as consultation and are not part of the formal Statement of Deficiencies report requiring a Plan of Correction.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure 2 staff members completed required training (Orientation, Safety, CPR, First Aid, and continuing education).

Infection controlWAC 388-78A-2610

Facility failed to follow CDC and DOH guidelines regarding respiratory protection/fit testing for 17 staff members.

Maintenance and housekeepingWAC 388-78A-3090

Facility failed to maintain a clean living environment; common area carpets were significantly stained with dark brown and black spots.

Protection of resident recordsWAC 388-78A-2400

Resident records were found filed together with other resident charts and documents, compromising confidentiality.

TuberculosisWAC 388-78A-2484

Facility failed to ensure 4 staff members were screened for Tuberculosis within three days of hire.

Required assisted living facility servicesWAC 388-78A-2170

Facility failed to assess a resident's safe use of a medical lift and inform them of safety risks.

Emergency and disaster preparednessWAC 388-78A-2700

Facility lacked a back-up generator despite documentation claiming it was equipped with one.

Policies and proceduresWAC 388-78A-2600

Facility did not implement their grievance policy to respond to resident/representative concerns regarding facility conditions.

Background checksWAC 388-78A-2466

Facility failed to submit a request for a Washington State background check for 1 staff member prior to them having unsupervised contact with residents.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document individualized care plans addressing behaviors, anxiety, and elopement risks for 2 sampled residents.

Safe storage of supplies and equipmentWAC 388-78A-3100

Housekeeping carts containing hazardous chemicals were left unlocked and accessible to residents with cognitive deficits.

StaffWAC 388-78A-2450

Three staff members were unable to explain the facility's mandated reporter policy for resident abuse and neglect.

Dementia careWAC 388-78A-2370

Facility failed to evaluate and obtain sufficient personal information to establish baseline assessments for residents.

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References & Resources

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