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Public Google reviewers rate this highly and often mention compassionate and professional leadership. Schedule a visit to confirm the fit.
based on 74 Google reviews
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Public Google reviewers rate Arbor Hills Memory Care Community highly. Reviewers highlight: compassionate and professional leadership, engaging and consistent activity programs. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Arbor Hills is highly regarded for its compassionate leadership, specifically Executive Director Carmen Franks, and its warm, family-like atmosphere. While many families praise the attentive care and engaging activities, some reviewers have raised serious concerns regarding staffing levels on weekends and the need for consistent hygiene care during high-occupancy periods.
Quality Themes
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Concerns
Rating Trends
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Distribution · 78 analyzed
The owner provides highly personalized and empathetic responses to positive reviews, often addressing specific staff members and family situations mentioned. For negative reviews, the owner remains professional, acknowledging the concern and expressing a desire to investigate or improve.
Personalized based on this facility's data
Key Review Excerpts
“The result was that no one was available to help our family member go to the bathroom on a regular basis (she’s wheelchair bound) and so she would sit in her wet and dirty diapers all day long. This was particularly a problem on the weekends when there were only two caregivers for 35 residents.”
“The food is great. All staff have gone above and beyond to make my mother and my family welcome”
Source: Texas Health & Human Services Commission
Key Findings
Arbor Hills Memory Care Community has a history of regulatory violations, including past issues with medication security, food safety, and employee health screenings. Most recently, the facility incurred an administrative penalty in September 2024 regarding failure to ensure residents were free from abuse, neglect, and exploitation.
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Health Code (3 violations)
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to provide a locked area for all medications.
Plano Arbor Hills LLC
for profit
CARMEN FRANKS
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Google Reviews
74 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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