Pomeroy Living Sterling Skilled Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 150 Google reviews
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What this means for your family
This facility offers excellent therapy and a clean environment, which many families find beneficial for short-term recovery. However, the recurring reports of slow call-light responses and hygiene neglect are critical red flags. We strongly advise families to visit frequently and monitor the care of their loved ones closely, especially during off-hours.
Google Reviews
Google Reviews
150 reviews on Google“Pomeroy Living Sterling Skilled Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, therapy services, and attentive nursing staff, while others report severe neglect. Critical concerns frequently involve long wait times for call lights, residents left in soiled briefs, and inconsistent communication regarding medical care. Families considering this facility should weigh the positive reports of successful rehabilitation against the serious allegations of staffing shortages and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Visible and accessible administration
- Compassionate nursing staff
Concerns
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Residents left in soiled briefs/hygiene neglect (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Poor quality or poorly managed food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how responsive the administration is to feedback; how do you use resident and family input to improve daily care?
- 2We've heard great things about the physical and occupational therapy programs here; can you tell us more about how those therapies are integrated into a resident's daily routine?
- 3What specific protocols are in place to ensure call lights are answered promptly and that hygiene needs are met consistently throughout the shift?
- 4Could you walk us through the process for medication management and how you ensure accuracy and safety for every resident?
- 5What are some of the favorite dining options or mealtime traditions that residents enjoy here?
- 6How does the nursing team handle medical emergencies or sudden changes in a resident's condition during the night?
Personalized based on this facility's data
Key Review Excerpts
“Before my mom enter she wasn’t able to pull herself out of bed, but now she can. She developed beginning stages of bed sores at Henry Ford Hospital, when she left Pomeroy, they were completely GONE!”
“Call lights average 3 hours to be answered just as you will receive your scheduled dose of pain meds 3 hours late. Can’t get to the bathroom? Bundle up because it’s going to be a cold night of shivering in your urine soaked bed until morning.”
“The facility is clean, the Administrator talks to you, the DON is always around and the managers aren’t running away from you like at the last place I put my mom. A completely different experience, it’s not always perfect, but it’s pretty damn close.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 8 complaint-triggered deficiencies across recent surveys, highlighting ongoing issues with medication management, food service, and resident safety. The most recurring problems involve fire safety systems, food temperature and storage, and maintaining clear emergency exits. While all deficiencies show correction dates, the persistence of similar issues across multiple surveys from 2023 to 2025 suggests systemic challenges that warrant careful consideration during any visit.
Nov 20, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 14, 2025Routine9
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 12, 2024Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Apr 12, 2024Complaint5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Pomeroy Living Sterling Skilled Rehabilitation
for profit
Ownership & Management
Owners
Pomeroy Delaware Investments #2 LLC
Owner · Organization
Barden, Enid
Owner
Pomeroy, Keith
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
150 reviews from families & visitors
Official Website
Visit pomeroyliving.com
Medicare data downloads
Original nursing home datasets
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