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Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 155 Google reviews
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Pomeroy Living Sterling Skilled Rehabilitation has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective physical and occupational therapy and clean, well-maintained facility. Review the component ratings and current source records before deciding.
Pomeroy Living Sterling Skilled Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, therapy services, and attentive nursing staff, while others report severe neglect. Critical concerns frequently involve long wait times for call lights, residents left in soiled briefs, and inconsistent communication regarding medical care. Families considering this facility should weigh the positive reports of successful rehabilitation against the serious allegations of staffing shortages and neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 156 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“Before my mom enter she wasn’t able to pull herself out of bed, but now she can. She developed beginning stages of bed sores at Henry Ford Hospital, when she left Pomeroy, they were completely GONE!”
“Call lights average 3 hours to be answered just as you will receive your scheduled dose of pain meds 3 hours late. Can’t get to the bathroom? Bundle up because it’s going to be a cold night of shivering in your urine soaked bed until morning.”
“The facility is clean, the Administrator talks to you, the DON is always around and the managers aren’t running away from you like at the last place I put my mom. A completely different experience, it’s not always perfect, but it’s pretty damn close.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing 8 complaint-triggered deficiencies across recent surveys, highlighting ongoing issues with medication management, food service, and resident safety. The most recurring problems involve fire safety systems, food temperature and storage, and maintaining clear emergency exits. While all deficiencies show correction dates, the persistence of similar issues across multiple surveys from 2023 to 2025 suggests systemic challenges that warrant careful consideration during any visit.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pomeroy Living Sterling Skilled Rehabilitation
for profit
Owners
Pomeroy Delaware Investments #2 LLC
Owner · Organization
Barden, Enid
Owner
Pomeroy, Keith
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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155 reviews from families & visitors
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