Saint Luke Lutheran Home
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 119 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (45 vs median 8.0)
- High staff turnover (76%)
Bottom 25% in OH · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · $97,793 in fines · Special Focus Facility (CMS)
What this means for your family
While the rehabilitation therapy department is consistently praised for its effectiveness, the facility is currently struggling with severe understaffing and inconsistent hygiene. Families should be extremely cautious and are advised to visit frequently to monitor their loved one's care, as communication from management is frequently cited as a major pain point.
Google Reviews
Google Reviews
119 reviews on Google“St. Luke Lutheran Home receives highly polarized feedback, with families praising the rehabilitation therapy team while expressing significant concern over chronic understaffing and poor communication. While some residents and families report a safe, caring environment, numerous reviewers describe issues with hygiene, slow response times for call lights, and unprofessional management. Prospective families should be aware that experiences appear to vary greatly depending on the specific wing and the consistency of staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Some compassionate and dedicated individual nurses and aides
- Generally clean and well-maintained physical environment
- Strong social atmosphere for long-term residents
Concerns
- Chronic understaffing leading to slow call light response times (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from management/administration (mentioned by 8 reviewers)
- Inconsistent hygiene and housekeeping standards (mentioned by 6 reviewers)
- Cold or poor quality food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 2I noticed that communication is a high priority for families; what is the standard process for updating us on changes in our loved one's health or care plan?
- 3With 45 recent state violations, what specific steps has the leadership team taken to improve compliance and overall quality of care?
- 4I see that the physical and occupational therapy teams are highly regarded here; how do they coordinate with the nursing staff to ensure a consistent approach to daily care?
- 5We have heard positive things about the social atmosphere; could you walk us through a typical week of activities and how you encourage residents to participate?
- 6Regarding the dining experience, what options are available if a resident finds the standard meal service doesn't meet their nutritional preferences or dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“My dad recently came for a short term stay for rehab at St Luke's. All places have there issues but, I cannot say enough about the therapy staff here. They did way above the bar in helping my dad.”
“My grandmother stayed there while recovering from Covid. After she got home she mentioned at least one rude nurse told her she wasn't anything 'special' and doesn't need help using the restroom.”
“Physical Therapy is a very well organized, goal achieving group. Can’t say enough good about them. Most nurses and aides are competent and nice but there are also too many “agency employees” who do not care and do not do their expected job.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
6
measures
9
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Saint Luke Lutheran Home shows a concerning pattern of frequent family complaints triggering 44% of its deficiencies, with recurring issues in accident prevention, wound care, and medication management. Recent complaints in 2025 cite problems with nursing staffing, resident protection from abuse, and basic care planning. While all violations show correction dates, the persistent nature of safety and care issues across multiple years suggests ongoing operational challenges that warrant careful investigation during any visit.
Mar 10, 2026Complaint15
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 30, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 5, 2026Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 24, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 11, 2025Complaint7
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 12, 2025
$97,793
Payment Denial
May 12, 2025
44-day denial
Ownership & Operations
Who Operates This Facility
Saint Luke Lutheran Home
nonprofit
Ownership & Management
Owners
St. Luke Lutheran Community
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit stlukenorthcanton.org
Medicare data downloads
Original nursing home datasets
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