Carmel Health & Living Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 6)
- High staff turnover (64%)
- High RN turnover (62%)
Bottom 25% in IN · Below recommended RN staffing · Worst in CARDON & ASSOCIATES chain · No penalties on record
What this means for your family
While the memory care and rehab departments receive high praise for their dedication, the facility suffers from significant inconsistencies in nursing care and medication management. We strongly recommend that you visit during off-hours and specifically ask about their protocols for medication verification and call-light response times to ensure your loved one's safety.
Google Reviews
Google Reviews
59 reviews on Google“Carmel Health & Living Community receives highly polarized feedback, with many families praising the memory care unit and rehab therapy team for their compassion and attentiveness. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, medication management errors, and poor communication from staff. Potential families should be aware that while some units are described as excellent, others appear to suffer from neglect and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Effective physical and occupational therapy services
- Well-remodeled and clean private rehab rooms
- Responsive admissions and administrative team
Concerns
- Inconsistent or negligent nursing care and hygiene (mentioned by 12 reviewers)
- Medication administration errors or missed doses (mentioned by 6 reviewers)
- Poor food quality, cold meals, and failure to accommodate dietary restrictions (mentioned by 4 reviewers)
- Slow response times to call buttons and patient needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given the recent focus on enhancing care quality, what specific steps is the nursing team taking to ensure medication administration is accurate and timely for every resident?
- 3I’ve heard great things about your physical and occupational therapy services; how do you ensure that same level of attentiveness carries over into daily hygiene and personal care support?
- 4Could you walk me through your process for responding to call buttons, and how you ensure residents receive timely assistance when they need it most?
- 5I understand dining is an area you are working to improve; how do you handle specific dietary restrictions and ensure that meals are served at the proper temperature?
- 6What does a typical day look like for residents in terms of social engagement and activities, especially for those who might need extra support to participate?
Personalized based on this facility's data
Key Review Excerpts
“My wife is in the Memory Care unit. The staff are extremely kind, caring, knowledgeable and interact with the residents with respect and understanding.”
“Immediately I saw an attention to detail I had not seen at previous facilities - my mother was always cleaned up, in clean, matching clothes, her bed was made.”
“Daily care was dependent on who was on staff. Some nurses were excellent others provided inadequate care. Mom was not given meds on time and one time not at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 10 complaint-triggered deficiencies across multiple surveys. The most recurring problems involve medication management, safety hazards, and fire safety systems. While all deficiencies show correction dates, persistent issues with medication errors, accident hazards, and pharmaceutical services appear repeatedly across surveys from 2023-2025, suggesting ongoing challenges in these critical care areas that families should discuss during visits.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 25, 2025Routine16
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jan 8, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 4, 2024Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Nov 4, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 1, 2024Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Carmel Health & Living Community
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 19 of 20 (Worst)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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