Alliance Care Rehabilitation and Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 241 Google reviews

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What this means for your family
While the facility is visually impressive and has a welcoming lobby, there is a consistent pattern of complaints regarding inpatient care quality and responsiveness on upper floors. We strongly advise families to visit the specific unit where their loved one will reside rather than just the lobby, and to verify that the staff is trained for any specific medical needs your family member may have.
Google Reviews
Google Reviews
241 reviews on Google“Alliance Care Rehabilitation and Nursing Center receives polarized feedback, with many visitors praising the clean, modern lobby and friendly staff, while others report severe concerns regarding inpatient care. Families frequently highlight the facility's aesthetic appeal and professional front-desk service, but multiple critical reviews describe significant neglect, slow response times to call bells, and poor communication from the social services department. The facility appears to have a stark contrast between the well-maintained public areas and the conditions on upper inpatient floors.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained lobby areas
- Friendly and welcoming front-desk staff
- Effective physical and occupational therapy services
- Professional and attentive nursing staff (cited by many)
Concerns
- Slow or non-existent response to patient call bells (mentioned by 6 reviewers)
- Poor communication and unresponsiveness from social services (mentioned by 4 reviewers)
- Significant disparity in cleanliness and care between lobby and upper floors (mentioned by 4 reviewers)
- Inadequate staffing levels leading to neglect or hygiene issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 212 residents, what specific protocols are in place to ensure that call bells are answered promptly across all floors?
- 2I noticed a difference in the atmosphere between the lobby and the residential wings; could we tour one of the upper-floor rooms to see the standard of care and cleanliness there?
- 3How does your team ensure consistent communication with families, particularly regarding updates from social services and care plan changes?
- 4With staffing being a priority, could you walk me through how you manage shift handoffs to ensure medication administration remains accurate and timely?
- 5I saw that you engage with feedback online; how do you use input from families to improve the dining experience and meal quality for residents?
- 6What does a typical day look like for a resident here in terms of social engagement, and how do you ensure those activities are accessible to everyone?
Personalized based on this facility's data
Key Review Excerpts
“Families evaluating this facility should be aware that the public-facing first floor differs significantly from the inpatient care floors. While the lobby areas are well presented, our experience on the inpatient floor raised concerns about care oversight for a medically complex patient.”
“The social worker is unhelpful and never returns anyone’s phone calls. My Dad has been there for 2 months and no one has updated us on his progress or anything. We have to constantly call in hopes of getting an answer.”
“The staff was so helpful and accommodating. We went to the wrong floor and two people were helping us to get to the correct room. A+ for going over and beyond!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alliance Care has concerning recurring issues across fire safety, medication management, and infection control that persist across multiple surveys from 2021-2024. The facility shows repeated deficiencies in emergency exits, sprinkler systems, medication error rates, and infection prevention programs. One family filed a complaint about residents' rights to safe living conditions. While all violations were reportedly corrected, the pattern of recurring problems in critical safety areas warrants careful consideration during any visit.
Oct 17, 2024Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 4, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 23, 2022Routine23
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 23, 2021Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Alliance Care Rehabilitation and Nursing Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 14 of 32
Ownership & Management
Owners
Leifer, Joel
Owner
Zupnick, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
241 reviews from families & visitors
Official Website
Visit alliancecarecenter.com
Medicare data downloads
Original nursing home datasets
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