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Nursing HomeMedicaid

Alliance Care Rehabilitation and Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

155 40th Street, Irvington, NJ 07111212 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 241 Google reviews

5
4
3
2
1
Alliance Care Rehabilitation and Nursing Center Nursing Home in Irvington, NJ — Street View
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What this means for your family

While the facility is visually impressive and has a welcoming lobby, there is a consistent pattern of complaints regarding inpatient care quality and responsiveness on upper floors. We strongly advise families to visit the specific unit where their loved one will reside rather than just the lobby, and to verify that the staff is trained for any specific medical needs your family member may have.

Google Reviews

Google Reviews

241 reviews on Google
Alliance Care Rehabilitation and Nursing Center receives polarized feedback, with many visitors praising the clean, modern lobby and friendly staff, while others report severe concerns regarding inpatient care. Families frequently highlight the facility's aesthetic appeal and professional front-desk service, but multiple critical reviews describe significant neglect, slow response times to call bells, and poor communication from the social services department. The facility appears to have a stark contrast between the well-maintained public areas and the conditions on upper inpatient floors.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean, modern, and well-maintained lobby areas
  • Friendly and welcoming front-desk staff
  • Effective physical and occupational therapy services
  • Professional and attentive nursing staff (cited by many)

Concerns

  • Slow or non-existent response to patient call bells (mentioned by 6 reviewers)
  • Poor communication and unresponsiveness from social services (mentioned by 4 reviewers)
  • Significant disparity in cleanliness and care between lobby and upper floors (mentioned by 4 reviewers)
  • Inadequate staffing levels leading to neglect or hygiene issues (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2345.02023(1)4.62024(62)4.42025(115)4.02026(35)

Distribution · 213 analyzed

5
161
4
24
3
4
2
1
1
23
16 reviews posted between Oct 21, 2025Oct 24, 2025 · 15 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's size of 212 residents, what specific protocols are in place to ensure that call bells are answered promptly across all floors?
  • 2I noticed a difference in the atmosphere between the lobby and the residential wings; could we tour one of the upper-floor rooms to see the standard of care and cleanliness there?
  • 3How does your team ensure consistent communication with families, particularly regarding updates from social services and care plan changes?
  • 4With staffing being a priority, could you walk me through how you manage shift handoffs to ensure medication administration remains accurate and timely?
  • 5I saw that you engage with feedback online; how do you use input from families to improve the dining experience and meal quality for residents?
  • 6What does a typical day look like for a resident here in terms of social engagement, and how do you ensure those activities are accessible to everyone?

Personalized based on this facility's data


Key Review Excerpts

Families evaluating this facility should be aware that the public-facing first floor differs significantly from the inpatient care floors. While the lobby areas are well presented, our experience on the inpatient floor raised concerns about care oversight for a medically complex patient.

Family member of patient · 2026☆☆☆☆

The social worker is unhelpful and never returns anyone’s phone calls. My Dad has been there for 2 months and no one has updated us on his progress or anything. We have to constantly call in hopes of getting an answer.

Daughter of resident · 2025☆☆☆☆

The staff was so helpful and accommodating. We went to the wrong floor and two people were helping us to get to the correct room. A+ for going over and beyond!!!

Visitor · 2025★★★★★
Source: 241 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility92.0%
Worse than Avg
Here
92.0%
US
12.1%
NJ
11.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
19.5%
NJ
18.9%
Essex
19.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
15.4%
NJ
12.7%
Essex
23.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
NJ
9.2%
Essex
13.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.2%
Better than Avg
Here
14.2%
US
19.4%
NJ
15.7%
Essex
21.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
NJ
93.0%
Essex
93.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.0%
Better than Avg
Here
94.0%
US
81.8%
NJ
78.7%
Essex
82.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.8%
Better than Avg
Here
86.8%
US
79.7%
NJ
80.1%
Essex
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
NJ
1.2%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (8.5)
1 complaint-triggered

Alliance Care has concerning recurring issues across fire safety, medication management, and infection control that persist across multiple surveys from 2021-2024. The facility shows repeated deficiencies in emergency exits, sprinkler systems, medication error rates, and infection prevention programs. One family filed a complaint about residents' rights to safe living conditions. While all violations were reportedly corrected, the pattern of recurring problems in critical safety areas warrants careful consideration during any visit.

Oct 17, 2024Routine
11
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0227Potential for harm · WidespreadCorrected

Egress Deficiencies

Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 4, 2023Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 23, 2022Routine
23
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0742Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 23, 2021Routine
9
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alliance Care Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Excelsior Care Group

Chain Size

33 facilities nationwide

Chain avg rating: 2.6/5 · Rank 14 of 32

Ownership & Management

Owners

Leifer, Joel

Owner

Zupnick, Joel

Owner

Key personnel

Woodard, KevinW-2 Managing EmployeeStern, SamuelOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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