Brookhaven Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 163 Google reviews
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What this means for your family
While Brookhaven has a strong reputation for its rehabilitation therapy and some highly engaged staff members, there is a recurring pattern of serious neglect regarding basic hygiene and call-bell response times. If you choose this facility, we strongly recommend visiting daily to monitor your loved one's care personally and maintaining direct contact with the administration to ensure accountability.
Google Reviews
Google Reviews
163 reviews on Google“Brookhaven Health Care Center receives highly polarized feedback, with many families praising the rehabilitation team and specific staff members for their kindness and professionalism. However, a significant number of reviewers report critical failures in basic care, including poor hygiene, neglect of immobile patients, and slow response times to call bells. Families should be aware that while some find the facility clean and welcoming, others describe serious issues with understaffing and communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Courteous and welcoming front desk staff
- Clean and well-maintained facility environment
- Specific staff members noted for high engagement
Concerns
- Neglect and poor hygiene (soiled diapers, odors) (mentioned by 6 reviewers)
- Slow or non-existent response to call bells (mentioned by 5 reviewers)
- Understaffing leading to delayed care (mentioned by 4 reviewers)
- Poor communication and unprofessional administrative staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 165 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning schedules do you follow to ensure resident hygiene and comfort are always a priority?
- 2We noticed your team is very responsive to feedback in your reviews, which we appreciate—how does the administration ensure that communication between families and the nursing staff remains consistent?
- 3With the rehabilitation team being such a strength here, how do you coordinate therapy sessions to ensure they don't interfere with a resident's rest or daily routine?
- 4How does the nursing staff manage call bells during busier shifts to ensure that requests for assistance or hygiene needs are addressed promptly?
- 5Can you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 6What is the protocol for handling a medical emergency after hours, and how quickly can a physician be reached?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team is amazing! The cnas that took care of my mom we’re so attentive to her call light and she said she felt safe there.”
“The facility is always clean, there's no smell in the hallways etc. I initially met Giovanni and he was great, he was so awesome and made things happen expeditiously.”
“My brother had two Stage 4 pressure sores and two that were unstageable...he was malnourished also. They REPEATEDLY lied about his pressure sores saying they weren't bad and healing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookhaven Health Care Center has recurring issues across three surveys with fire safety systems, medication management, and care planning being the most frequent problem areas. The facility shows persistent deficiencies in sprinkler systems, fire alarms, and smoke barriers spanning from 2021 to 2025, alongside ongoing medication error concerns and incomplete care plans. While all cited issues were reportedly corrected, the pattern of repeat violations in critical safety areas warrants careful consideration during visits.
Aug 25, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 7, 2024Routine10
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 9, 2021Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Brookhaven Health Care Center
for profit
Chain Affiliation
Paramount Care Centers
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 4 of 9
Ownership & Management
Owners
Brookhaven Center for Rehabilitation and Healthcare LLC
Owner · Organization
Brookhaven Center Operations Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
163 reviews from families & visitors
Official Website
Visit brookhavencare.com
Medicare data downloads
Original nursing home datasets
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