New Community Extended Care Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 7)
Bottom 25% in NJ · Critically understaffed (RN) · Significantly below average staffing · $70,317 in fines
What this means for your family
While some families report a friendly and clean environment, there is a concerning pattern of reports regarding slow response times to call bells and missing personal items. We strongly recommend visiting the facility during off-hours or weekends to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
53 reviews on Google“Reviews for New Community Extended Care Facility are highly polarized, with some families praising the friendly staff and clean environment, while others report serious concerns regarding neglect and unprofessionalism. Common criticisms include missing personal belongings, slow response times to call bells, and an outdated facility that some visitors describe as poorly maintained. Potential families should be aware of these inconsistencies in care quality and the recurring reports of administrative issues.”
Quality Themes
Tap a score for detailsStrengths
- Friendly nursing staff
- Clean, odor-free environment
- Active resident engagement
- Professional admissions process
Concerns
- Missing personal belongings and clothing (mentioned by 3 reviewers)
- Slow response times to call bells and patient needs (mentioned by 3 reviewers)
- Unprofessional or rude staff interactions (mentioned by 3 reviewers)
- Understaffing and overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for your team, what specific steps are you taking to ensure that call bells are answered promptly and that residents receive timely assistance?
- 2I noticed some concerns regarding the management of personal belongings; what systems do you have in place to track and secure a resident’s clothing and personal items?
- 3With a focus on maintaining a positive environment, how do you support your staff to ensure that every interaction with residents remains professional and compassionate?
- 4I see that you have an active engagement program; could you walk me through a typical day of activities and how you encourage residents to participate?
- 5Regarding the recent health inspection reports, could you explain the improvements you have implemented to address those specific areas and ensure a higher standard of care moving forward?
- 6How does your nursing team communicate with family members when a medical concern arises, and how do you ensure that communication remains consistent and transparent?
Personalized based on this facility's data
Key Review Excerpts
“My Dad likes it here. The nursing staff is friendly and they do keep the residents entertained. Some of my Dad's clothing does get misplaced, but I do understand that keeping up with all of his things can be a full time job in itself.”
“I recently viewed this hidden facility and was surprised to find that it was clean and did not smell. I was greeted by the Security Officer at the front desk where I had to mask up, sign in and wait for the Admission Director, Mrs. Julie who was very professional and courteous.”
“The staff is rude and it takes more then 10 minutes for them to answer call bells. I was there taking care of my grandmother and the nurse and nursing assistant were yelling at the patient next door, telling her she was 'going to wait' for them to care for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple surveys, particularly with fire safety systems and building infrastructure that have persisted over several years. The most frequent issues involve fire safety equipment maintenance, pharmacy services, and infection control, with several deficiencies repeating from 2023 to 2025. One family filed a complaint about communication regarding health status, indicating potential concerns with transparency about resident care.
Feb 12, 2025Routine26
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 12, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jan 11, 2023Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Nov 13, 2020Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Feb 12, 2025
$70,317
Ownership & Operations
Who Operates This Facility
New Community Extended Care Facility
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit newarknursinghome.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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