South Mountain Hc
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 322 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and effective rehabilitation therapy programs. However, families should be aware of consistent feedback regarding poor food quality and should proactively monitor their loved one's care to ensure nursing staff remains responsive to specific medical needs.
Google Reviews
Google Reviews
322 reviews on Google“South Mountain Healthcare and Rehabilitation Center is widely praised for its cleanliness, welcoming atmosphere, and professional, compassionate staff. While many families report excellent experiences with the rehabilitation therapy team, a recurring criticism involves the quality and variety of the food provided to residents. Additionally, while most interactions are positive, a small number of reviewers have raised concerns regarding occasional lapses in nursing responsiveness and attention to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and compassionate nursing staff
- Effective physical and occupational therapy programs
- Welcoming and secure reception area
Concerns
- Poor food quality and limited meal variety (mentioned by 6 reviewers)
- Inconsistent nursing responsiveness or lack of attention (mentioned by 4 reviewers)
- Issues with cleanliness or odors in patient rooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you incorporate that family input into your day-to-day operations?
- 2We understand that dining is a big part of the resident experience; what steps are you currently taking to improve meal variety and the overall quality of the food service?
- 3With a 2-star health inspection rating, what specific improvements have you implemented recently to address those regulatory findings and ensure high standards of care?
- 4How do you ensure consistent nursing responsiveness and attention to resident needs, especially during shift changes or busier times of the day?
- 5Given the concerns some have mentioned regarding room cleanliness, what is your daily protocol for housekeeping and maintaining a fresh environment in the private living areas?
- 6What does a typical daily activity schedule look like for residents who are looking to stay social and engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“The only issue that I see here is the food issue and yes, it is that bad to mention that the food is terrible. I know they tried, but their food is Subpar.”
“My mom was just sitting in her wheelchair with a urine ordor and her roommate had a stronger urine odor. I can say when I brought this to the nursing staff's attention the aid did quickly address both patients needs.”
“The care team is horrible! They seem confused and incompetent when you ask questions on patients vital recordings, medications and just the overall attention to care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Mountain HC has recurring issues across multiple care areas, with 29 deficiencies over three surveys. The facility shows persistent problems with food safety and nutrition services, medication management, and infection control that span all three inspections. Fire safety violations also appear repeatedly. One family filed a complaint about pharmacy services. While all deficiencies show correction dates, the pattern of recurring issues in essential care areas warrants careful consideration.
Aug 25, 2025Routine10
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 16, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
May 16, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 19, 2022Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
South Mountain Hc
for profit
Chain Affiliation
Ocean Healthcare
11 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 11
Ownership & Management
Owners
Feigenbaum, Avraham
Owner
Feigenbaum, Deborah
Owner
Frommer, Jacob
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
322 reviews from families & visitors
Official Website
Visit southmountainhrc.com
Medicare data downloads
Original nursing home datasets
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