Aljoya Mercer Island
Families consistently rate this highly — reviewers highlight high-quality, varied dining options. Schedule a visit to confirm the fit.
based on 38 Google reviews

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What this means for your family
Aljoya Mercer Island maintains a strong reputation for its vibrant community life and high-quality dining, making it an excellent choice for active seniors. While the facility is highly regarded, we recommend that families observe the reception and check-in process during their tour to ensure it meets their expectations for responsiveness.
Google Reviews
Google Reviews
38 reviews on Google“Aljoya Mercer Island is consistently praised for its beautiful, well-maintained facility, high-quality dining, and friendly, professional staff. Families and visitors frequently highlight the active community atmosphere, the variety of activities available, and the facility's responsiveness to resident feedback. While the vast majority of experiences are highly positive, one visitor reported a lapse in reception desk attentiveness during a check-in process.”
Quality Themes
Tap a score for detailsStrengths
- High-quality, varied dining options
- Beautifully maintained grounds and interiors
- Friendly and attentive staff
- Active, resident-focused community culture
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that resident and family input into your daily operations?
- 2Given the community's focus on an active, resident-centered culture, what are some of the most popular social events or outings that residents are currently enjoying?
- 3The dining experience is frequently highlighted as a standout feature here; could you walk us through how the menu is planned and how you accommodate individual dietary preferences?
- 4With your beautifully maintained grounds, what opportunities are there for residents to spend time outdoors or participate in gardening and wellness activities?
- 5Since you have a smaller, intimate capacity of 40 residents, how does this size help your staff provide more personalized attention to each individual's needs?
- 6What is your protocol for handling medical needs or emergencies, and how do you communicate those updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“The administration is very open to suggestions and criticisms and hold open houses monthly to receive suggestions, many of which have been implemented.”
“Residents are given a voice in running the facility and have many opportunities to create activities within and about the area.”
“Very clean facility with wonderful artwork on every floor. The garden in summer is amazing! A beautiful sanctuary to sit comfortably in.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 30, 2026Fire
The inspection conducted on 03/10/2026 resulted in 'Disapproved' status, but a subsequent follow-up inspection on 04/30/2026 noted all violations had been corrected.
Multi plug power taps were found in Room 510 and Room 309 without verified UL listing.
Extension cords were used as permanent wiring in Room 536 and the 2nd Floor Gallery Bistro.
In Room 510, multiple relocatable power taps were plugged into other relocatable power taps.
Facility unable to provide 5-year Fire Department Connection Hydro Test reports; loaded sprinkler head found in front kitchen grill.
Fire doors for Private Dining into Kitchen and Employee lounge did not close and latch properly due to being propped open.
Facility unable to provide documentation for Q4 Day and Night shift fire drills; paperwork not completed properly.
Mar 10, 2026Fire
Approval Status: Disapproved. Next inspection scheduled on or after 04/09/2026.
Multi plug power taps found in Room 510 and Room 309 without verified UL listing.
Fire doors for Private Dining into Kitchen and Employee lounge did not close/latch properly due to being propped open.
In Room 510, multiple relocatable power taps were plugged into other relocatable power taps.
Facility unable to provide 5-year Fire Department Connection Hydro Test documentation; loaded sprinkler head found in front kitchen grill.
Extension cords used as permanent wiring in Room 536 and 2nd Floor Gallery Bistro.
Facility unable to provide documentation for Q4 day and night shift fire drills; paperwork not completed properly.
Nov 10, 2025Inspection
Letter confirms that Compliance Determination 68523 (completion 11/10/2025) and 66379 (completion 10/02/2025) were resolved and the facility currently meets licensing requirements.; The document package includes a cover letter, consultation information for specific WAC codes, and a specific page referencing a TB testing deficiency.
The facility failed to ensure that one culinary staff (Staff G) obtained a food worker card within 14 days of hire.
Staff A failed to complete the TB test within three days of hire, as required.
Deficiency previously cited and corrected.
The facility failed to update the service plan of one sampled resident to show contact information for Hospice services, information on the resident's impaired communication, and how to effectively communicate with the resident.
Oct 2, 2025Enforcement$400.00Report
Letter serves as formal notice of a $400.00 civil fine.
The licensee failed to ensure one resident received medications as prescribed, resulting in the resident not getting medications as ordered and being placed at risk for potential medical complications. This is an uncorrected deficiency previously cited on August 4, 2025.
Mar 8, 2024Inspection
Follow-up inspection on 04/16/2024 (Compliance Determination 39792) found no deficiencies and that all above cited deficiencies were corrected.
Facility failed to ensure 5 of 5 sampled pets had current veterinarian-certified examinations, immunizations, and documentation that pets were free of diseases transmittable to humans.
Hot water temperatures in 18 apartments, five common bathrooms, and two other common areas exceeded the 120 degree Fahrenheit limit.
Facility failed to ensure 1 of 4 sampled caregivers (Staff D) completed developmental disabilities (DD) specialty training.
Facility failed to document in the Negotiated Service Agreement (NSA) the care needs, interventions, and safety documentation for 4 of 7 sampled residents regarding specific medications and medical conditions.
Facility failed to ensure 4 of 8 sampled staff initiated and completed TB testing within the required timelines upon hire.
Jun 28, 2023Investigation
There is a follow-up letter included in the document set indicating that as of 08/29/2023, the deficiency for WAC 388-78A-24642-1 was corrected.
The facility failed to submit a request for a national fingerprint background check for 1 of 6 staff members hired on 01/27/2023. The staff member worked 151 days providing direct care without the required check.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit eraliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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