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Assisted Living

Vineyard Park of Mercer Island

Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.

2959 76th Avenue Se, Mercer Island, WA 9804064 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.0/5

based on 26 Google reviews

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Vineyard Park of Mercer Island Assisted Living in Mercer Island, WA — Street View
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What this means for your family

Vineyard Park offers a warm, activity-rich environment that many families find very comforting for their loved ones. However, because there are recurring reports of inconsistent care and communication issues, we strongly recommend that you verify the current staffing ratios and ask for a detailed care plan review process before moving in.

Google Reviews

Google Reviews

26 reviews on Google
Vineyard Park of Mercer Island (formerly Sunrise) is generally praised for its warm, compassionate staff and intimate community feel, with many families noting that their loved ones settled in well. However, there are significant reports of inconsistent care, particularly regarding medication management and assistance with daily living, which have led to some families moving their residents out.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities9.0Meds3.0Memory8.0Comms4.0Value8.0

Strengths

  • Warm, compassionate, and attentive staff
  • Intimate, home-like community atmosphere
  • Effective transition support for new residents
  • Strong activity programs for residents

Concerns

  • Inconsistent or poor medication management (mentioned by 2 reviewers)
  • Lack of communication with family members (mentioned by 2 reviewers)
  • Insufficient assistance with daily living tasks (e.g., showering) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'20(1)'22(1)'24(3)'26(3)

Distribution · 31 analyzed

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5

How They Respond to Reviews

39%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the intimate size of the community, how do you ensure that each resident receives consistent, personalized attention for their daily living needs, such as showering and grooming?
  • 2Could you walk me through the specific protocols you have in place for medication management to ensure accuracy and timely administration for residents?
  • 3I noticed you have a very active social calendar; how do you help new residents integrate into these programs and build connections with their neighbors during the transition period?
  • 4What is your preferred method for keeping families updated on their loved one's health and daily status, and how often can we expect proactive communication from your team?
  • 5How does your staff coordinate with outside medical providers or pharmacies to ensure that any changes in a resident's care plan are communicated and implemented immediately?
  • 6I see that you engage with feedback online; how do you use input from families to improve the quality of care and daily operations within the facility?

Personalized based on this facility's data


Key Review Excerpts

The staff at the Vineyard Park treated her wonderfully. They showed patience, compassion and a loving attitude toward her. The meals were nutrtitionally prepared and adapted to her eating style.

Memory care family member · 2025★★★★★

My wife's mental and medical issues, including incontinence, are challenging but Sanchal's excellent management of caregivers and nursing staff has insured that the highest standards of cleanliness and care are maintained.

Memory care family member · 2025★★★★★

In less than a few days we noticed a huge lack of assistance for mom and started communicating her needs to the nurse and the caregivers assuming that they would understand. These issues included not showering her

Assisted living family member · 2024☆☆☆☆
Source: 26 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

3total
43deficiencies
Feb 26, 2026Inspection

There is a follow-up letter dated 04/27/2026 stating that all deficiencies listed in the cover letter (which included the ones detailed here and others) were corrected.; Pages 10-19 included. Multiple WAC violations regarding background checks, TB testing, nursing delegation, resident storage rights, and service planning.; Inspection report includes references to residents 1, 2, 5, 6, 8, 9, 10, 11, and 12.; The document consists of a cover letter from DSHS, a Statement of Deficiencies (Page 30), and a provider-submitted Plan of Correction dated March 10, 2026.

Preventing contamination from equipment, utensils, and linensWAC 246-215-03339

Facility failed to properly store wiping cloths in a chemical sanitizer solution at the correct concentration in two kitchens.

Tuberculosis One testWAC 388-78A-2483

Facility failed to complete a one-step TB test for Staff J upon hire.

Storing, securing, and accounting for medicationsWAC 388-78A-2260Corrected Apr 10, 2026

Memory Care Medication Cart 2 was found unlocked and unattended in the dining room while residents were present.

Ongoing assessmentsWAC 388-78A-2100Corrected Apr 10, 2026

Facility failed to perform annual dementia assessments for 4 of 7 sampled residents and failed to perform safety assessments for the use of medical devices (bed canes/transfer devices) for 4 of 4 residents.

Food SanitationWAC 388-78A-2305(1) / WAC 246-215(03339)(2)(a)(04565)(4)
Intermittent Nursing Services SystemsWAC 388-78A-2320(1)(a)
Freedom of MovementWAC 388-78A-2380(3)
Food sanitationWAC 388-78A-2305Corrected Mar 5, 2026

The facility failed to maintain chemical sanitation solutions at the correct concentration in two kitchens, placing 40 residents at risk for food borne illness.

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to ensure safe wound management for Resident 6; wound care was performed by unlicensed staff without nurse delegation.

Freedom of movementWAC 388-78A-2380Corrected Mar 26, 2026

The facility failed to provide signage or instructions at memory care unit exits (elevator and stairwells) for visitors, staff, and providers on how to exit without sounding the alarm.

PetsWAC 388-78A-2620Corrected Feb 26, 2026

Facility failed to maintain examination records for one pet and failed to ensure two pets were certified by a veterinarian to be free of diseases transmittable to humans.

Family Assistance with Medications and TreatmentsWAC 388-78A-2290(3)(b)(c)(d)(3)(e)
Resident Units - Lockable Drawer SpaceWAC 388-78A-3010(8)(e)
Licensee's ResponsibilitiesWAC 388-78A-2730(1)(b)(2)(b)(iii)
Notification of change in administratorWAC 388-78A-2570Corrected Mar 10, 2026

The facility failed to notify the Department in writing of a change in the assisted living facility administrator within 10 days, placing 40 residents at risk.

Family assistance with medications and treatmentsWAC 388-78A-2290

The facility failed to complete a written family medication assistance plan for Resident 3 and failed to keep additional significant medications on-site as required.

Resident unitsWAC 388-78A-3010

Facility failed to provide a lockable storage area for 5 of 9 sampled residents.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Mar 6, 2026

The facility failed to maintain a Medical Test Site Waiver (MTSW) license for performing blood glucose tests and failed to publicly post the most recent full inspection report.

Notification of Change in AdministratorWAC 388-78A-2570
Background checks Employment Conditional hireWAC 388-78A-2468Corrected Mar 6, 2026

The facility failed to submit a background check for Staff J to the Background Check Central Unit (BCCU) within one business day of hire, allowing them unsupervised access to residents for 293 days.

Background checks Employment Provisional hireWAC 388-78A-24681

Facility allowed Staff J to have unsupervised access to residents for 297 days without completing a national fingerprint background check.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document medication management/backup interventions for Resident 1 and epilepsy monitoring/care instructions for Resident 12.

Maintenance and housekeepingWAC 388-78A-3090

Multiple maintenance failures: non-functioning ventilation in laundry and bathroom, broken cupboards, corroded food waste disposal unit leaking fluid, and damaged exterior dumpster area.

Background ChecksWAC 388-78A-2468(1)
Tuberculosis - One TestWAC 388-78A-2483(2)
Storing, Securing and Accounting for MedicationsWAC 388-78A-2260(2)(d)
Ongoing AssessmentsWAC 388-78A-2100(2)(b)(l)

Facility failed to complete dementia screening/assessment for Resident 6; facility lacked records for multiple residents. Staff were unfamiliar with requirements.

Background ChecksWAC 388-78A-2468(2)
Negotiated Service Agreement ContentWAC 388-78A-2140(2)(a)
Maintenance and HousekeepingWAC 388-78A-3090(1)(b)(c)
Dec 3, 2025Fire
CleanReport

All violations noted during previous related inspection(s) have been corrected.

Dec 9, 2024Inspection

Follow-up inspection conducted on 12/09/2024 found no deficiencies; previous deficiencies from 10/10/2024 have been corrected.; Facility also cited in cover letter for consultation deficiency WAC 388-78A-2305 (Food worker card) and WAC 388-78A-2380 (Freedom of movement/egress signage).

Resident rights NoticeWAC 388-78A-2665
Resident rights NoticeWAC 388-78A-2665-4
Training and home care aide certification requirementsWAC 388-78A-2474Corrected Sep 26, 2024

Facility failed to ensure 1 of 6 staff (Staff U) maintained current CPR and first aid training, placing residents at risk of receiving inadequate care.

Tuberculosis Testing RequiredWAC 388-78A-2480-1
Resident rights NoticeWAC 388-78A-2665-3
Resident rights Notice Policy on accepting medicaidWAC 388-78A-2665Corrected Sep 26, 2024

Facility failed to ensure 24 of 24 residents were provided with a copy of the facility's policy regarding Medicaid as a payment source with a signed acknowledgement. Facility held no Medicaid contract and failed to have a separate policy document for resident acknowledgment.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Sep 26, 2024

Facility failed to update service plans for 2 of 8 sampled residents (Resident 2 and 6) regarding the use of specific medical equipment (alternating pressure mattress, tilt-in-space wheelchair, Roho cushion).

Resident rights NoticeWAC 388-78A-2665-1
Resident rights NoticeWAC 388-78A-2665-5
Background checks ProcessWAC 388-78A-2464Corrected Sep 26, 2024

Facility failed to submit Washington state background inquiry (BGI) for 1 of 1 sampled contracted staff (Staff H) within one day of start date.

Resident rights NoticeWAC 388-78A-2665-2
Resident rights NoticeWAC 388-78A-2665-6
Equipment Warewashing machinesWAC 246-215-04520Corrected Sep 26, 2024

Commercial dishwasher in memory care unit failed to reach minimum sanitization temperature of 120 degrees F, placing 8 residents at risk for foodborne illness.

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References & Resources

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