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Public Google reviewers rate this highly and often mention warm, welcoming, and professional administrative staff. Schedule a visit to confirm the fit.
based on 60 Google reviews
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Public Google reviewers rate Island House highly. Reviewers highlight: warm, welcoming, and professional administrative staff, beautiful, clean, and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Island House is highly regarded for its welcoming atmosphere, beautiful facility, and a dedicated sales and administrative team that excels at making new residents feel at home. While the vast majority of reviews praise the staff's warmth and the ease of the transition process, there is a notable concern regarding the consistency of clinical care and medication management for long-term residents.
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Distribution · 61 analyzed
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Key Review Excerpts
“The physical facility is quite nice and the apartment we have used is especially nice - being located on the courtyard with its own patio and a laundry in the apartment. For these reasons we remain despite continuing disappointment with the care and service.”
“Juliet was our first point of contact, and she was nothing short of wonderful. Her patience and kindness helped guide us through a difficult and emotional process.”
“I’ve been at Island House for a year and am pleased to have chosen such an ideal place for me. When I first walked into the facility I was impressed with all the smiles and friendly faces.”
Source: WA Dept. of Social & Health Services
Follow-up inspection on 07/22/2025 found no deficiencies regarding the previous violations.
The facility failed to update Care Plans (Negotiated Service Agreements) to include specific precautions and monitoring for 4 residents on anticoagulant medications.
The facility failed to complete a full annual assessment for 1 of 7 sample residents within 14 days of the resident's move-in date.
The March 2025 follow-up inspection indicated that all violations noted during the previous (January 2025) inspection were corrected.
Facility could not provide documentation for 12 planned and unannounced fire drills across all three shifts for the previous 12 months.
No established schedule for inspection of fire-rated construction.
Fire/smoke damper inspection not performed and documented.
Broken receptacle found in kitchen next to the 3 sinks.
Missing documentation for monthly single and multiple station alarm tests.
Double door going into bistro will not close and latch.
No annual fire door inspection documentation; adjustment needed for 2nd floor room 204.
Missing semi-annual service documentation; nozzles were found pointed at wall.
No documentation for first or second semi-annual hood cleaning.
Fire-resistance barrier penetrations observed in 3rd floor mechanical room, 2nd floor housekeeping, and 1st floor copier room.
Missing annual report, internal pipe testing, 3-year dry system test, FDC hydro test, and 4th quarter inspection. Painted sprinkler heads found in dining room and kitchen dry storage.
A follow-up inspection on 10/22/2024 confirmed that the deficiency regarding WAC 388-78A-2660 was corrected.
The facility failed to provide a formal, legally compliant discharge notice to Resident 1 and their family; only an informal email was sent.
The document indicates a follow-up inspection on 04/25/2024 found no deficiencies and that the facility meets licensing requirements, confirming previous deficiencies were corrected.; Residents reported long wait times for call light responses. The facility administrator was unable to produce 'Call Light Time Response Reports' for review.
Failed to obtain a Medical Testing Site Waiver (MTSW/CLIA) and failed to implement a Respiratory Protection Program including medical clearance and mask fit-testing for staff.
Failed to safely store hazardous chemicals (cleaners, bleach) away from residents; housekeeping carts were left unattended and unlocked.
Failed to obtain certification from a veterinarian that pets were free of disease and/or up to date on vaccinations.
Failed to ensure staff completed required in-person CPR/first-aid training, continuing education, and specialized dementia/mental health training.
Failed to ensure staff received the second-step TB skin test within the required one to three-week timeframe.
Failed to ensure staff initiated TB screening within three days of hire for 2 of 6 sampled staff.
Failed to include necessary information in the Negotiated Service Agreement (NSA) for Resident 4, specifically failing to define observations/interventions for diabetes and catheter care.
Failed to ensure food was stored off the floor in the walk-in freezer to prevent contamination.
Failed to ensure staff received appropriate TB screening or provided proof of previous testing results.
This letter serves as formal notice that the stop placement order issued on March 27, 2024, is lifted effective April 23, 2024.
The inspection report dated 04/09/2024 states that all violations noted during previous related inspections (2023-12-26 and 2024-02-13) have been corrected.; Facility approval status: Disapproved. Next inspection scheduled on or after 01/29/2024.
Door failed to operate at time of inspection; no annual report provided.
Missing required testing/inspections documentation (internal pipe, dry system, forward flow, etc) and physical obstructions found at sprinkler heads.
1st floor outside of gate blocked.
Documentation for semi-annual servicing and annual replacement of fusible links/sprinkler heads not provided.
Missing annual report, sensitivity testing, nuisance log, monthly alarm test logs, and NICET/ES/NTS certification.
Multiple fire doors throughout facility (3rd floor, 2nd floor, 1st floor, office, and garage) failed to latch.
Missing 30-second monthly activation test records.
Missing documentation for annual 90-minute power test.
Annual report missing; door would not work at time of inspection.
No documentation provided for fire-rated construction inspection; schedule needs to be established.
Missing documentation for monthly testing; alarms needed in multiple locations including mechanical rooms and dining area.
Missing annual 90-minute power test records.
No documentation for monthly fire extinguisher inspections by facility maintenance.
Missing documentation for 30-second monthly activation test.
Annual inspection of fire doors has not been established, performed, or documented.
Missing annual report, sensitivity testing, nuisance log, and NICET/ES/NTS certification.
Fire/smoke damper 4-year inspection not performed or documented.
Missing monthly inspection logs by facility maintenance.
Missing annual service, weekly inspection logs, and full load tests for generator.
Missing annual service, weekly inspection logs, and load test records. Generator panel requires assessment.
Carbon monoxide alarms and detectors require monthly testing/maintenance schedule and documentation. Several units observed missing in various rooms/floors.
Documentation for first and second semi-annual hood cleaning was not provided.
Facility failed to provide documentation for 12 planned/unannounced fire drills in the previous 12 months.
Combustible material stored in 2nd floor electrical room (West) and 3rd floor mechanical room by 309 (East).
Fire/smoke damper 4-year inspection not performed or documented.
This is a Notice of Stop Placement Order issued by the Department of Social and Health Services, triggered by a Statement of Deficiencies dated March 14, 2024.
This letter serves as formal notice of civil fines totaling $1,000.00 for uncorrected deficiencies previously cited on January 17, 2024.
Failed to ensure that one staff completed in-person CPR training.
Failed to ensure one staff received a second-step tuberculosis (TB) screening test one to three weeks after the first step.
Failed to ensure two staff received tuberculosis (TB) screening in the form of blood or skin testing or provided proof of a previous positive test.
Failed to obtain department approval to increase bed capacity of 55 residents prior to admitting additional residents.
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WA DSHS — View Official Record
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