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Assisted Living

Island House

Families consistently rate this highly — reviewers highlight warm, welcoming, and professional administrative staff. Schedule a visit to confirm the fit.

7810 Se 30th St, Mercer Island, WA 9804079 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.9/5

based on 60 Google reviews

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Island House Assisted Living in Mercer Island, WA — Street View
Street View

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What this means for your family

Island House is highly recommended for its warm, welcoming environment and exceptional administrative support during the move-in process. However, families should conduct a thorough assessment of clinical care needs and medication management protocols, as some long-term experiences suggest a gap between the facility's high-quality hospitality and its clinical service delivery.

Google Reviews

Google Reviews

60 reviews on Google
Island House is highly regarded for its welcoming atmosphere, beautiful facility, and a dedicated sales and administrative team that excels at making new residents feel at home. While the vast majority of reviews praise the staff's warmth and the ease of the transition process, there is a notable concern regarding the consistency of clinical care and medication management for long-term residents.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean9.0Activities9.0Meds3.0MemoryN/AComms9.0ValueN/A

Strengths

  • Warm, welcoming, and professional administrative staff
  • Beautiful, clean, and well-maintained facility
  • Strong sense of community and social engagement
  • Effective and supportive transition process for new residents

Concerns

  • Inconsistent medication management and care service quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(3)'22(3)'24(8)'26(8)

Distribution · 61 analyzed

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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your daily operations?
  • 2Given the strong sense of community here, what are some of the most popular social activities that help new residents feel at home during their transition?
  • 3Could you walk me through your current process for medication administration and how you ensure accuracy and consistency for each resident?
  • 4Since you maintain such a beautiful and well-kept environment, how do you balance that high standard of facility maintenance with the delivery of personalized care services?
  • 5In the event of a medical concern or a change in a resident's health status, what is the communication protocol for keeping family members informed?
  • 6How do you monitor the quality of care services across the board to ensure that every resident receives the same high level of attention and support?

Personalized based on this facility's data


Key Review Excerpts

The physical facility is quite nice and the apartment we have used is especially nice - being located on the courtyard with its own patio and a laundry in the apartment. For these reasons we remain despite continuing disappointment with the care and service.

Long-term resident's family · 2023★★☆☆☆

Juliet was our first point of contact, and she was nothing short of wonderful. Her patience and kindness helped guide us through a difficult and emotional process.

Family member of new resident · 2025★★★★★

I’ve been at Island House for a year and am pleased to have chosen such an ideal place for me. When I first walked into the facility I was impressed with all the smiles and friendly faces.

Resident · 2025★★★★★
Source: 60 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

12total
81deficiencies
Jun 27, 2025Inspection

Follow-up inspection on 07/22/2025 found no deficiencies regarding the previous violations.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Jul 4, 2025

The facility failed to update Care Plans (Negotiated Service Agreements) to include specific precautions and monitoring for 4 residents on anticoagulant medications.

Full assessment topicsWAC 388-78A-2090Corrected Jul 4, 2025

The facility failed to complete a full annual assessment for 1 of 7 sample residents within 14 days of the resident's move-in date.

Mar 31, 2025Fire

The March 2025 follow-up inspection indicated that all violations noted during the previous (January 2025) inspection were corrected.

Emergency Evacuation DrillsIFC 405.2 / 405.6

Facility could not provide documentation for 12 planned and unannounced fire drills across all three shifts for the previous 12 months.

Modified or damaged electrical equipmentIFC 603.2.1

Broken receptacle found in kitchen next to the 3 sinks.

Hood cleaningIFC 606.3.3

No documentation for first or second semi-annual hood cleaning.

Owner's responsibility (Fire-resistance-rated construction)IFC 701.6

No established schedule for inspection of fire-rated construction.

Penetrations - Maintaining ProtectionIFC 703.1

Fire-resistance barrier penetrations observed in 3rd floor mechanical room, 2nd floor housekeeping, and 1st floor copier room.

Door OperationIFC 705.2.4

Double door going into bistro will not close and latch.

Sprinkler system maintenanceIFC 903.5

Missing annual report, internal pipe testing, 3-year dry system test, FDC hydro test, and 4th quarter inspection. Painted sprinkler heads found in dining room and kitchen dry storage.

Extinguishing System ServiceIFC 904.13.5.2

Missing semi-annual service documentation; nozzles were found pointed at wall.

Fire alarm maintenanceIFC 907.8

Missing documentation for monthly single and multiple station alarm tests.

Fire/Smoke DampersNFPA 80

Fire/smoke damper inspection not performed and documented.

Fire Door InspectionNFPA 80

No annual fire door inspection documentation; adjustment needed for 2nd floor room 204.

Sep 5, 2024Investigation

A follow-up inspection on 10/22/2024 confirmed that the deficiency regarding WAC 388-78A-2660 was corrected.

Resident rightsWAC 388-78A-2660Corrected Sep 9, 2024

The facility failed to provide a formal, legally compliant discharge notice to Resident 1 and their family; only an informal email was sent.

Apr 25, 2024Inspection

The document indicates a follow-up inspection on 04/25/2024 found no deficiencies and that the facility meets licensing requirements, confirming previous deficiencies were corrected.; Residents reported long wait times for call light responses. The facility administrator was unable to produce 'Call Light Time Response Reports' for review.

Criteria for increasing licensed bed capacityWAC 388-78A-2810
Safe storage of supplies and equipmentWAC 388-78A-3100-1
Training and home care aide certification requirementsWAC 388-78A-2474-2-e
Tuberculosis Testing method RequiredWAC 388-78A-2481-2
Tuberculosis Two step skin testingWAC 388-78A-2484-2
Training and home care aide certification requirementsWAC 388-78A-2474Corrected Mar 2, 2024

Failed to ensure staff completed required in-person CPR/first-aid training, continuing education, and specialized dementia/mental health training.

PetsWAC 388-78A-2620Corrected Mar 2, 2024

Failed to obtain certification from a veterinarian that pets were free of disease and/or up to date on vaccinations.

Criteria for increasing licensed bed capacityWAC 388-78A-2810-1
Training and home care aide certification requirementsWAC 388-78A-2474-1
Tuberculosis Testing method RequiredWAC 388-78A-2481-1-a
Tuberculosis Testing method RequiredWAC 388-78A-2481
Negotiated service agreement contentsWAC 388-78A-2140Corrected Mar 2, 2024

Failed to include necessary information in the Negotiated Service Agreement (NSA) for Resident 4, specifically failing to define observations/interventions for diabetes and catheter care.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Mar 2, 2024

Failed to ensure staff initiated TB screening within three days of hire for 2 of 6 sampled staff.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Mar 2, 2024

Failed to obtain a Medical Testing Site Waiver (MTSW/CLIA) and failed to implement a Respiratory Protection Program including medical clearance and mask fit-testing for staff.

Criteria for increasing licensed bed capacityWAC 388-78A-2810-2
Training and home care aide certification requirementsWAC 388-78A-2474-2-c
Tuberculosis Testing method RequiredWAC 388-78A-2481-1-b
Tuberculosis Two step skin testingWAC 388-78A-2484
Food sanitationWAC 388-78A-2305Corrected Mar 2, 2024

Failed to ensure food was stored off the floor in the walk-in freezer to prevent contamination.

Tuberculosis Testing method RequiredWAC 388-78A-2481Corrected Mar 2, 2024

Failed to ensure staff received appropriate TB screening or provided proof of previous testing results.

Criteria for increasing licensed bed capacityWAC 388-78A-2810-3
Training and home care aide certification requirementsWAC 388-78A-2474-2-d
Tuberculosis Testing method RequiredWAC 388-78A-2481-1
Tuberculosis Two step skin testingWAC 388-78A-2484-1
Safe storage of supplies and equipmentWAC 388-78A-3100Corrected Mar 2, 2024

Failed to safely store hazardous chemicals (cleaners, bleach) away from residents; housekeeping carts were left unattended and unlocked.

Two step skin testingWAC 388-78A-2484Corrected Mar 2, 2024

Failed to ensure staff received the second-step TB skin test within the required one to three-week timeframe.

Apr 23, 2024Enforcement
PenaltyReport

This letter serves as formal notice that the stop placement order issued on March 27, 2024, is lifted effective April 23, 2024.

Apr 9, 2024Fire

The inspection report dated 04/09/2024 states that all violations noted during previous related inspections (2023-12-26 and 2024-02-13) have been corrected.; Facility approval status: Disapproved. Next inspection scheduled on or after 01/29/2024.

Means of Egress - Storage in BuildingsIFC 315.3.1 2018

1st floor outside of gate blocked.

Equipment Rooms - Storage in BuildingsIFC 315.3.3 2018

Combustible material stored in 2nd floor electrical room (West) and 3rd floor mechanical room by 309 (East).

Record Keeping - Fire DrillsIFC 0405.5 2018

Facility failed to provide documentation for 12 planned/unannounced fire drills in the previous 12 months.

Cleaning - Hoods and DuctsIFC 607.3.3 2018

Documentation for first and second semi-annual hood cleaning was not provided.

Owner's Responsibility - Fire-Rated ConstructionIFC 701.6 2018

No documentation provided for fire-rated construction inspection; schedule needs to be established.

Door Operation - Fire DoorsIFC 705.2.4 2018

Multiple fire doors throughout facility (3rd floor, 2nd floor, 1st floor, office, and garage) failed to latch.

Testing and Maintenance - Sprinkler SystemsIFC 903.5 2018

Missing required testing/inspections documentation (internal pipe, dry system, forward flow, etc) and physical obstructions found at sprinkler heads.

Extinguishing System ServiceIFC 904.12.5.2 2018

Documentation for semi-annual servicing and annual replacement of fusible links/sprinkler heads not provided.

Portable Fire ExtinguishersIFC 906.2 2015, 2018

No documentation for monthly fire extinguisher inspections by facility maintenance.

Inspection, Testing and Maintenance - Fire AlarmsIFC 907.8 2018

Missing annual report, sensitivity testing, nuisance log, and NICET/ES/NTS certification.

Carbon Monoxide DetectionIFC 0915.1 2015, 2018

Missing documentation for monthly testing; alarms needed in multiple locations including mechanical rooms and dining area.

Special-Purpose Horizontal Sliding DoorsIFC 1010.1.4.3 2018

Door failed to operate at time of inspection; no annual report provided.

Emergency Lighting - Activation TestIFC 1031.10.1 2018

Missing documentation for 30-second monthly activation test.

Emergency Lighting - Power TestIFC 1031.10.2 2018

Missing documentation for annual 90-minute power test.

Maintenance - Emergency Power SystemsIFC 1203.4 2018

Missing annual service, weekly inspection logs, and full load tests for generator.

Carbon Monoxide Detection - GeneralIFC 0915.1

Carbon monoxide alarms and detectors require monthly testing/maintenance schedule and documentation. Several units observed missing in various rooms/floors.

Emergency and Standby Power Systems MaintenanceIFC 1203.4

Missing annual service, weekly inspection logs, and load test records. Generator panel requires assessment.

Fire/Smoke Dampers Inspection and TestingNFPA 80 19.4

Fire/smoke damper 4-year inspection not performed or documented.

Special-Purpose Horizontal Sliding Accordion or Folding DoorsIFC 1010.1.4.3

Annual report missing; door would not work at time of inspection.

Fire/Smoke Dampers Inspection and TestingNFPA 80

Fire/smoke damper 4-year inspection not performed or documented.

Portable Fire Extinguishers - General RequirementsIFC 906.2

Missing monthly inspection logs by facility maintenance.

Emergency Lighting Activation TestIFC 1031.10.1

Missing 30-second monthly activation test records.

Fire Door Inspection and TestingNFPA 80

Annual inspection of fire doors has not been established, performed, or documented.

Inspection, Testing and Maintenance of Fire AlarmIFC 907.8

Missing annual report, sensitivity testing, nuisance log, monthly alarm test logs, and NICET/ES/NTS certification.

Emergency Lighting Power TestIFC 1031.10.2

Missing annual 90-minute power test records.

Mar 27, 2024Enforcement
PenaltyReport

This is a Notice of Stop Placement Order issued by the Department of Social and Health Services, triggered by a Statement of Deficiencies dated March 14, 2024.

Mar 19, 2024Enforcement
$1,000.00Report

This letter serves as formal notice of civil fines totaling $1,000.00 for uncorrected deficiencies previously cited on January 17, 2024.

Criteria for increasing licensed bed capacityWAC 388-78A-2810(1)(2)(3)

Failed to obtain department approval to increase bed capacity of 55 residents prior to admitting additional residents.

Training and home care aide certification requirementsWAC 388-78A-2474(1)(2)(c)(d)(e)

Failed to ensure that one staff completed in-person CPR training.

Tuberculosis—Testing method—RequiredWAC 388-78A-2481(1)(a)(b)(2)

Failed to ensure two staff received tuberculosis (TB) screening in the form of blood or skin testing or provided proof of a previous positive test.

Tuberculosis—Two step skin testingWAC 388-78A-2484(1)(2)

Failed to ensure one staff received a second-step tuberculosis (TB) screening test one to three weeks after the first step.

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References & Resources

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