Limited public data on Aegis of Mercer Island. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 15 Google reviews

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Every family's needs are unique. We encourage you to visit Aegis of Mercer Island in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Aegis of Mercer Island receives high praise for its welcoming atmosphere, dedicated staff, and effective communication, particularly during challenging transitions like the pandemic. While many families describe it as a top-tier facility, recent feedback highlights significant concerns regarding food quality, staff competence, and administrative responsiveness. Prospective families should weigh the long-standing reputation for quality care against these more recent reports of declining service standards.
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Key Review Excerpts
“We were of course concerned about the transition and all the change being really hard on her. However, the wonderful Kathy Miller at Aegis made her feel comfortable from day 1.”
“My parents are extremely happy here. Every time I speak with them, they tell me it's like living at a 5-star hotel.”
“The quality of care here is second to none, the atmosphere among our fellow seniors is most pleasant, and the interaction with staff”
Source: WA Dept. of Social & Health Services
The report includes additional consultation regarding WAC 388-112A-1000 (Training approval), WAC 388-78A-2450 (Staff credentials), WAC 388-78A-2220 (Medication labeling), WAC 388-78A-2950 (Water temperature), WAC 388-78A-2400 (Record confidentiality), and WAC 388-78A-2290 (Family assistance plans).
Facility failed to ensure 1 of 6 staff members was screened for tuberculosis within three days of employment.
Facility failed to ensure 3 of 6 staff members completed required training (First Aid/CPR hands-on skills and CE training).
The inspection conducted on 08/06/2025 resulted in a 'Disapproved' status. A follow-up inspection on 08/11/2025 confirmed that all violations from the previous related inspection(s) had been corrected.
The nurse's storage closet door by 305 on the 3rd floor south hall would not latch.
The sprinkler riser room in the basement requires carbon monoxide detection.
Missing documentation for monthly visual inspections of exit signs and emergency lighting inventory.
An appliance was plugged into a multi-plug extension cord in the 2nd floor life and enrichments kitchen.
A separate consultation deficiency regarding WAC 388-78A-2730 (Licensee's responsibilities/posting of inspection reports) was also noted in the follow-up correspondence.
Facility failed to provide instructions to visitors on how to exit the secured memory care unit independently.
Facility failed to ensure medical bed enabler devices for two residents were securely installed, posing entrapment and injury risks.
Facility blocked access to a fourth-floor stairwell with a plastic dust barrier during construction, posing an evacuation risk.
Complaint number 110379. Investigation included allegations of financial exploitation and fee increases without resident participation.
The facility updated the resident's service agreement without involving the resident or resident representative, resulting in an unauthorized rate increase.
Inspection conducted on 6/5/2023 resulted in 'Disapproved' status. A follow-up inspection on 7/10/2023 verified all previously noted violations were corrected.
First and second semi-annual hood cleaning paperwork not provided.
Double doors by elevator next to resident room 413 did not latch automatically.
Power strips plugged into other power strips in laundry room and care office.
Breached penetrations in fire-resistance-rated construction found in 4th floor mechanical room and main floor IT room.
Annual inspection of fire-resistance-rated construction not performed; facility needs to establish an inspection schedule.
Fire/smoke damper 4-year inspection paperwork not provided.
Helium tank in activities office and CO2 tanks in kitchen were not chained to the wall.
Includes follow-up information regarding Compliance Determination 28573 (completed 08/11/2023) finding no deficiencies.
Facility failed to report an allegation of suspected sexual abuse of a resident to the department and law enforcement after being notified of a bruise on the resident's breast.
Contact this facility directly and verify the details that matter most to your family.
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15 reviews from families & visitors
Official Website
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WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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