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Assisted Living

Aegis of Mercer Island

Limited public data on Aegis of Mercer Island. Call, tour, and ask to meet current residents' families — your own impression matters most.

7445 Se 24th Street, Mercer Island, WA 9804080 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.9/5

based on 15 Google reviews

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Aegis of Mercer Island Assisted Living in Mercer Island, WA — Street View
Street View

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What this means for your family

Aegis of Mercer Island has a strong history of providing a warm, hotel-like atmosphere and excellent communication. However, recent reviews suggest a potential decline in service and food quality; we recommend scheduling a tour during a weekend or mealtime to observe current standards firsthand.

Google Reviews

Google Reviews

15 reviews on Google
Aegis of Mercer Island receives high praise for its welcoming atmosphere, dedicated staff, and effective communication, particularly during challenging transitions like the pandemic. While many families describe it as a top-tier facility, recent feedback highlights significant concerns regarding food quality, staff competence, and administrative responsiveness. Prospective families should weigh the long-standing reputation for quality care against these more recent reports of declining service standards.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities8.0MedsN/AMemoryN/AComms9.0Value4.0

Strengths

  • Warm, welcoming staff
  • Effective communication with families
  • Beautiful, well-maintained common spaces
  • Strong focus on resident safety and wellness

Concerns

  • Poor food quality and service (mentioned by 2 reviewers)
  • Inadequate staff training or competence (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(3)3.72021(3)5.02022(2)2.32024(3)5.02025(2)3.02026(4)

Distribution · 17 analyzed

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How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I've heard wonderful things about the common spaces here; could you walk me through how residents typically spend their time in those areas throughout the day?
  • 2We value high-quality nutrition for our loved one, so could you tell us about your current approach to the dining program and how you gather feedback on meal satisfaction?
  • 3I noticed your team is very proactive in communicating with families; what does that ongoing partnership look like once a resident has moved in?
  • 4Given your strong focus on resident wellness, what specific training or professional development programs are in place to ensure your staff feels fully supported and prepared for daily care?
  • 5Since safety is a top priority for your community, how do you handle medical emergencies or urgent health needs during the overnight hours?
  • 6As we look at the overall value of the care provided, what unique services or amenities here do you feel truly set Aegis of Mercer Island apart for families?

Personalized based on this facility's data


Key Review Excerpts

We were of course concerned about the transition and all the change being really hard on her. However, the wonderful Kathy Miller at Aegis made her feel comfortable from day 1.

Long-term resident's family · 2022★★★★★

My parents are extremely happy here. Every time I speak with them, they tell me it's like living at a 5-star hotel.

Long-term resident's family · 2020★★★★★

The quality of care here is second to none, the atmosphere among our fellow seniors is most pleasant, and the interaction with staff

Resident · 2021★★★★★
Source: 15 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
18deficiencies
Aug 21, 2025Inspection

The report includes additional consultation regarding WAC 388-112A-1000 (Training approval), WAC 388-78A-2450 (Staff credentials), WAC 388-78A-2220 (Medication labeling), WAC 388-78A-2950 (Water temperature), WAC 388-78A-2400 (Record confidentiality), and WAC 388-78A-2290 (Family assistance plans).

Training and certification requirementsWAC 388-112A-0060Corrected Oct 5, 2025

Facility failed to ensure 3 of 6 staff members completed required training (First Aid/CPR hands-on skills and CE training).

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Oct 5, 2025

Facility failed to ensure 1 of 6 staff members was screened for tuberculosis within three days of employment.

Aug 11, 2025Fire

The inspection conducted on 08/06/2025 resulted in a 'Disapproved' status. A follow-up inspection on 08/11/2025 confirmed that all violations from the previous related inspection(s) had been corrected.

AmpacityIFC 603.6

An appliance was plugged into a multi-plug extension cord in the 2nd floor life and enrichments kitchen.

Door OperationIFC 705.2.4

The nurse's storage closet door by 305 on the 3rd floor south hall would not latch.

Carbon Monoxide Detection - GeneralIFC 0915.1

The sprinkler riser room in the basement requires carbon monoxide detection.

Emergency Lighting Equipment Inspection and TestingIFC 1032.10

Missing documentation for monthly visual inspections of exit signs and emergency lighting inventory.

Feb 27, 2024Inspection

A separate consultation deficiency regarding WAC 388-78A-2730 (Licensee's responsibilities/posting of inspection reports) was also noted in the follow-up correspondence.

Emergency and disaster preparednessWAC 388-78A-2700Corrected Apr 12, 2024

Facility blocked access to a fourth-floor stairwell with a plastic dust barrier during construction, posing an evacuation risk.

Freedom of movementWAC 388-78A-2380Corrected Apr 12, 2024

Facility failed to provide instructions to visitors on how to exit the secured memory care unit independently.

Required assisted living facility servicesWAC 388-78A-2170Corrected Apr 12, 2024

Facility failed to ensure medical bed enabler devices for two residents were securely installed, posing entrapment and injury risks.

Jan 19, 2024Investigation

Complaint number 110379. Investigation included allegations of financial exploitation and fee increases without resident participation.

Service agreement planningWAC 388-78A-2130

The facility updated the resident's service agreement without involving the resident or resident representative, resulting in an unauthorized rate increase.

Jul 10, 2023Fire

Inspection conducted on 6/5/2023 resulted in 'Disapproved' status. A follow-up inspection on 7/10/2023 verified all previously noted violations were corrected.

Power SupplyIFC 604.4 2018

Power strips plugged into other power strips in laundry room and care office.

CleaningIFC 607.3.3 2018

First and second semi-annual hood cleaning paperwork not provided.

Owner's ResponsibilityIFC 701.6 2018 WAC 51-54A

Annual inspection of fire-resistance-rated construction not performed; facility needs to establish an inspection schedule.

Penetrations - Maintaining ProtectionIFC 703.1 2018

Breached penetrations in fire-resistance-rated construction found in 4th floor mechanical room and main floor IT room.

Door OperationIFC 705.2.4 2018

Double doors by elevator next to resident room 413 did not latch automatically.

SecurityIFC 5303.5 2018

Helium tank in activities office and CO2 tanks in kitchen were not chained to the wall.

Fire/Smoke Dampers Inspection and Testing19.4 NFPA 80

Fire/smoke damper 4-year inspection paperwork not provided.

Jun 1, 2023Investigation

Includes follow-up information regarding Compliance Determination 28573 (completed 08/11/2023) finding no deficiencies.

Reporting abuse and neglectWAC 388-78A-2630Corrected Jun 1, 2023

Facility failed to report an allegation of suspected sexual abuse of a resident to the department and law enforcement after being notified of a bruise on the resident's breast.

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References & Resources

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