Aegis of Mercer Island
Limited public data on Aegis of Mercer Island. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 15 Google reviews

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What this means for your family
Aegis of Mercer Island has a strong history of providing a warm, hotel-like atmosphere and excellent communication. However, recent reviews suggest a potential decline in service and food quality; we recommend scheduling a tour during a weekend or mealtime to observe current standards firsthand.
Google Reviews
Google Reviews
15 reviews on Google“Aegis of Mercer Island receives high praise for its welcoming atmosphere, dedicated staff, and effective communication, particularly during challenging transitions like the pandemic. While many families describe it as a top-tier facility, recent feedback highlights significant concerns regarding food quality, staff competence, and administrative responsiveness. Prospective families should weigh the long-standing reputation for quality care against these more recent reports of declining service standards.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff
- Effective communication with families
- Beautiful, well-maintained common spaces
- Strong focus on resident safety and wellness
Concerns
- Poor food quality and service (mentioned by 2 reviewers)
- Inadequate staff training or competence (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the common spaces here; could you walk me through how residents typically spend their time in those areas throughout the day?
- 2We value high-quality nutrition for our loved one, so could you tell us about your current approach to the dining program and how you gather feedback on meal satisfaction?
- 3I noticed your team is very proactive in communicating with families; what does that ongoing partnership look like once a resident has moved in?
- 4Given your strong focus on resident wellness, what specific training or professional development programs are in place to ensure your staff feels fully supported and prepared for daily care?
- 5Since safety is a top priority for your community, how do you handle medical emergencies or urgent health needs during the overnight hours?
- 6As we look at the overall value of the care provided, what unique services or amenities here do you feel truly set Aegis of Mercer Island apart for families?
Personalized based on this facility's data
Key Review Excerpts
“We were of course concerned about the transition and all the change being really hard on her. However, the wonderful Kathy Miller at Aegis made her feel comfortable from day 1.”
“My parents are extremely happy here. Every time I speak with them, they tell me it's like living at a 5-star hotel.”
“The quality of care here is second to none, the atmosphere among our fellow seniors is most pleasant, and the interaction with staff”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Aug 21, 2025Inspection
The report includes additional consultation regarding WAC 388-112A-1000 (Training approval), WAC 388-78A-2450 (Staff credentials), WAC 388-78A-2220 (Medication labeling), WAC 388-78A-2950 (Water temperature), WAC 388-78A-2400 (Record confidentiality), and WAC 388-78A-2290 (Family assistance plans).
Facility failed to ensure 3 of 6 staff members completed required training (First Aid/CPR hands-on skills and CE training).
Facility failed to ensure 1 of 6 staff members was screened for tuberculosis within three days of employment.
Aug 11, 2025Fire
The inspection conducted on 08/06/2025 resulted in a 'Disapproved' status. A follow-up inspection on 08/11/2025 confirmed that all violations from the previous related inspection(s) had been corrected.
An appliance was plugged into a multi-plug extension cord in the 2nd floor life and enrichments kitchen.
The nurse's storage closet door by 305 on the 3rd floor south hall would not latch.
The sprinkler riser room in the basement requires carbon monoxide detection.
Missing documentation for monthly visual inspections of exit signs and emergency lighting inventory.
Feb 27, 2024Inspection
A separate consultation deficiency regarding WAC 388-78A-2730 (Licensee's responsibilities/posting of inspection reports) was also noted in the follow-up correspondence.
Facility blocked access to a fourth-floor stairwell with a plastic dust barrier during construction, posing an evacuation risk.
Facility failed to provide instructions to visitors on how to exit the secured memory care unit independently.
Facility failed to ensure medical bed enabler devices for two residents were securely installed, posing entrapment and injury risks.
Jan 19, 2024Investigation
Complaint number 110379. Investigation included allegations of financial exploitation and fee increases without resident participation.
The facility updated the resident's service agreement without involving the resident or resident representative, resulting in an unauthorized rate increase.
Jul 10, 2023Fire
Inspection conducted on 6/5/2023 resulted in 'Disapproved' status. A follow-up inspection on 7/10/2023 verified all previously noted violations were corrected.
Power strips plugged into other power strips in laundry room and care office.
First and second semi-annual hood cleaning paperwork not provided.
Annual inspection of fire-resistance-rated construction not performed; facility needs to establish an inspection schedule.
Breached penetrations in fire-resistance-rated construction found in 4th floor mechanical room and main floor IT room.
Double doors by elevator next to resident room 413 did not latch automatically.
Helium tank in activities office and CO2 tanks in kitchen were not chained to the wall.
Fire/smoke damper 4-year inspection paperwork not provided.
Jun 1, 2023Investigation
Includes follow-up information regarding Compliance Determination 28573 (completed 08/11/2023) finding no deficiencies.
Facility failed to report an allegation of suspected sexual abuse of a resident to the department and law enforcement after being notified of a bruise on the resident's breast.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit aegisliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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