Alden Terrace Convalescent Hospital
Strong Medicare quality ratings; families often praise bilingual staff (korean/english/spanish). Still worth an in-person visit.
based on 116 Google reviews

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What this means for your family
This facility is an excellent choice for Korean-speaking families due to its bilingual staff and high standard of cleanliness. While the care is overwhelmingly praised, families should verify the current protocols for hygiene and physician coordination to ensure their specific needs are met.
Google Reviews
Google Reviews
116 reviews on Google“Families considering Alden Terrace Convalescent Hospital (noted in reviews as Olympia) can expect highly praised Korean-speaking staff and exceptional cleanliness. Reviewers frequently highlight the quality of the meals and the attentive, family-like care provided by the nursing and administration teams. However, one reviewer reported a serious issue regarding hygiene and medical oversight during a specific incident.”
Quality Themes
Tap a score for detailsStrengths
- Bilingual staff (Korean/English/Spanish)
- Exceptionally clean and well-maintained facility
- High-quality, nutritious meals (including Korean cuisine)
- Attentive and professional nursing care
Concerns
- Issue with hygiene/hygiene neglect during specific patient care
- Disagreement with physician/medical direction
Rating Trends
Tap a year to see what changed
Distribution · 197 analyzed
How They Respond to Reviews
The owner provides personalized responses that specifically acknowledge the reviewer's identity or mention specific staff members praised in the review. The tone is professional, warm, and reinforces the facility's commitment to care.
Questions for Your Tour
- 1I noticed your team is able to communicate in English, Korean, and Spanish; how does this multilingual support help with resident care and family communication?
- 2The facility looks incredibly well-maintained; what is your routine for ensuring the common areas and resident rooms stay so clean?
- 3We are very interested in the nutrition program; could you tell us more about the menu variety, particularly the availability of specialized options like Korean cuisine?
- 4How does the nursing team coordinate with outside physicians to ensure there is clear alignment on medical directions and care plans?
- 5What are your specific protocols for ensuring consistent hygiene and personal care during daily resident routines?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The floors are spotless, a.k.a. hospital clean, and I would be confident eating off the floor like it was a tile plate.”
“My mother's health has improved greatly during her time here at Olympia. Thank you Olympia!”
“The staff is very prompt, and understanding of her needs. Esther, Grace, Deborah, Claire, Hail-lu the nurse has been exceptionally attentive to all my mothers needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alden Terrace shows ongoing problems with families filing 10 complaints that led to federal violations, most recently citing failures in abuse reporting. The facility repeatedly struggles with resident rights protection, care planning, and fire safety systems across multiple surveys. While the provider reports correcting each issue, the pattern of complaints and recurring deficiencies in basic care standards suggests persistent quality concerns that families should carefully evaluate before placement.
Nov 20, 2025Routine14
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Apr 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 4, 2024Routine9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 13, 2024Complaint2
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 4, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Payment Denial
May 20, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Alden Terrace Convalescent Hospital
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 2 of 38 (Best)
Ownership & Management
Owners
Friedman Family Trust
Owner · Organization
Ira D Friedman 1991 Trust
Owner · Organization
Lehmann Family 1991 Trust
Owner · Organization
The Klavan Family Trust
Owner · Organization
The Tzippy Friedman Notis 1990 Trust
Owner · Organization
Friedman, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit olympia-convalescent.com
Medicare data downloads
Original nursing home datasets
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