Promise Assisted Living, LLC.

The unannounced annual inspection identified two critical deficiencies. The first relates to the water temperature in multiple resident bathrooms, which was outside the safe range specified by regulations. The second deficiency concerns medication management, where documentation was insufficient to account for all resident medications.

The investigation was conducted following a complaint regarding facility disrepair. The primary deficiency found was related to missing and unrepaired window screens across the facility. All other allegations, including pest infestation and unsanitary conditions, were unsubstantiated based on the evidence reviewed.

The inspection identified multiple deficiencies across several critical areas. Most notably, the facility failed to have working carbon monoxide detectors and had improper hot water temperatures in multiple bathrooms, both classified as Type A deficiencies. Additionally, there were Type B deficiencies noted regarding the cleanliness of the kitchen floor and the malfunction of auditory devices, alongside unsecured cleaning supplies.

This report details a Complaint Investigation conducted following an initial visit on 02/26/2025. The investigation addressed allegations regarding resident choice of doctors, staff training, pests (cockroaches/bedbugs), and chemical exposure. Based on interviews and records reviewed, the Licensing Program Analyst found insufficient evidence to support any of the allegations, resulting in an 'Unsubstantiated' finding for all claims.

This report details a complaint investigation regarding an allegation of staff assault on a resident. The investigation found that the allegation was unsubstantiated, as interviewed staff and residents could not corroborate the claim. No deficiencies were cited in this report.

This report details a complaint investigation regarding staff allegedly not accepting residents back after a hospital stay. The investigation found no evidence to support the allegations, concluding that the complaint was unsubstantiated. Staff and resident interviews indicated that the facility does take residents back from hospital stays.

The facility underwent an unannounced annual inspection conducted by the LPA. The inspector noted that the facility appears to be in good condition, observing clean areas, proper safety equipment, and sufficient supplies. No deficiencies were noted during the inspection.

This report details a complaint investigation concerning a resident fall. While the initial allegation of staff causing the fall was unsubstantiated, subsequent review revealed multiple deficiencies. The facility was cited for failing to maintain resident dignity, not ensuring timely medical assessment following an incident, and failing to submit required incident reports to the licensing agency.