Accel at Willow Bend
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 265 Google reviews
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What this means for your family
This facility offers an exceptional rehabilitation program and a beautiful, clean environment that many families find comforting. However, you must be extremely vigilant regarding medication administration and call light response times, as multiple families have reported serious lapses in these areas.
Google Reviews
Google Reviews
265 reviews on Google“Families often praise the facility for its beautiful, clean environment and the exceptional compassion of specific nursing staff members like Latasha Doss. However, there are serious, recurring allegations regarding medication errors, delayed response to call lights, and inconsistent staffing levels that can lead to patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Excellent physical and occupational therapy
- Welcoming and professional administration
Concerns
- Delayed response to call lights and patient neglect (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Inconsistent food quality and temperature (mentioned by 4 reviewers)
- Understaffing leading to hygiene and safety issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 178 analyzed
How They Respond to Reviews
The owner uses a mix of personalized greetings and templated phrases for positive reviews, while providing empathetic, professional, and solution-oriented responses to negative feedback. They consistently attempt to move serious grievances to a private, direct communication channel with administration.
Questions for Your Tour
- 1I've noticed some wonderful comments about how professional the administration team is; how do you ensure that communication between the staff and families stays consistent and clear?
- 2With the high level of physical and occupational therapy mentioned by many families, how do you tailor rehabilitation plans to meet each resident's specific mobility goals?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule every day?
- 4How does the nursing team manage call light responses during the night shifts to ensure residents are attended to promptly?
- 5Could you tell me more about the dining experience, specifically how you ensure meals are served at the right temperature and meet different nutritional needs?
- 6What is the process for handling a medical emergency after hours, and how is the clinical team notified?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is compassionate, attentive, and truly cares about the residents. Cinda, who handles his laundry, is very personal and kind, and Patty in the Business Office has been incredibly patient and helpful walking us through the billing process.”
“My grandma, who suffered a stroke and cannot use her left arm or leg at all, was left alone in her wheelchair unattended for hours on end. She has fallen twice due to lack of attention from staff.”
“The rehabilitation was so helpful and while I never met her PT therapist my mother spoke highly of him. The administrative staff at Accel is caring, professional and concerned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 32 of 46 deficiencies triggered by family complaints, indicating ongoing problems that prompted reports to authorities. The most recurring issues involve daily care assistance, care planning, infection control, and medication management. Notably, abuse prevention violations appeared in 2024, and infection control problems have persisted across multiple surveys from 2023-2025, suggesting some issues may not be fully resolved despite reported corrections.
Feb 3, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 7, 2026Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2025Routine4
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 21, 2025Complaint12
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Mar 13, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2024Routine1
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
South Limestone Hospital District
for profit
PF PLANO SNF OPS, LLC
ALEXANDRIA MADUKA
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.9/5 · Rank 10 of 13
Ownership & Management
Owners
South Limestone Hospital District
Owner · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Chance, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
265 reviews from families & visitors
Official Website
Visit accelwb.com
Medicare data downloads
Original nursing home datasets
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