Fulton Commons Care Center INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 141 Google reviews
Watch Fulton Commons Care Center INC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.0)
Below average in NY · Below recommended RN staffing · Above average staffing · Low staff turnover (stable workforce) · $8,278 in fines
What this means for your family
While the facility has a strong rehabilitation department that has helped many residents recover, the recurring reports of severe neglect, hygiene issues, and understaffing are deeply concerning. If you choose this facility, you must be prepared to visit daily to monitor your loved one's care, as multiple families report that consistent oversight is required to ensure basic needs are met.
Google Reviews
Google Reviews
141 reviews on Google“Fulton Commons Care Center receives highly polarized feedback, with families either praising the facility as a clean, compassionate environment for rehab or condemning it as a site of severe neglect and abuse. While some reviewers highlight excellent physical therapy and attentive nursing, a significant number of reports describe understaffing, poor hygiene, and unresponsive management. Families considering this facility should be aware of the stark contrast between these experiences and exercise extreme caution.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Helpful and professional admissions and administrative staff
- Compassionate care from specific nursing units
Concerns
- Chronic understaffing leading to neglect and delayed response times (mentioned by 18 reviewers)
- Poor hygiene, including uncleaned rooms and lack of personal care for residents (mentioned by 12 reviewers)
- Incompetent or cruel nursing staff behavior (mentioned by 9 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Unresponsive or dismissive management and communication (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 143 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the administrative team is very active in responding to community feedback; how does the management team currently work with families to ensure communication stays consistent and timely?
- 2With the physical and occupational therapy programs being a highlight here, how do you coordinate those sessions to ensure they don't interfere with a resident's rest or meal times?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule, especially during shift changes?
- 4How does the facility manage daily cleaning schedules and personal hygiene care to ensure every resident's room and personal needs are attended to promptly?
- 5Could you tell me more about the dining experience, specifically how the menu is planned and how you ensure meal service is consistent and high-quality?
- 6What kind of daily social activities or engagement programs are available to help residents stay connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was here for about 5 weeks. In that time where I visited her, I heard nurses yelling, berating, and even making fun of patients.”
“After just a couple of months we saw great improvement and after just a couple more months she was able to walk again.”
“Patients are often neglected for hours during some shifts causing residents to tolerate discomfort until they exhaust themselves. Patients are at risk of bed sores due to being often neglected.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues across multiple areas, with families filing complaints that triggered inspections revealing problems with nursing staffing levels, care planning, and safety hazards. The most persistent concerns involve inadequate nursing staff, incomplete care plans, and medication management oversights, with some issues like staffing and care planning appearing in both recent inspections. While all deficiencies show correction dates, the pattern of repeated problems in core care areas warrants careful consideration during any visit.
Dec 23, 2024Routine9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Install proper backup exit lighting.
Nov 28, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 28, 2023Routine18
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 20, 2020Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Federal Penalties
Fine
Apr 2, 2025
$8,401
Ownership & Operations
Who Operates This Facility
Fulton Commons Care Center INC
for profit
Chain Affiliation
The Grand Healthcare
16 facilities nationwide
Chain avg rating: 1.8/5 · Rank 7 of 16
Ownership & Management
Owners
Fogel, Esther
Owner
Kalter, Frady
Owner
Kalter, Moshe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit thegrandhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Bristal at Westbury
2.2 miAssisted Living · Westbury, NY
Village Green a Carlisle Assisted Living Community
2.5 miAssisted Living · Levittown, NY
Mayfair Care Center
2.6 miNursing Home · Hempstead, NY
Belair Care Center INC
2.9 miNursing Home · Bellmore, NY
Amber Court of Westbury
3.8 miAssisted Living · Westbury, NY
Garden Care Center
5.3 miNursing Home · Franklin Square, NY