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Nursing HomeMedicaid Investigative

York South Skilled Nursing and Rehabilitation Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

200 Pauline Drive, York, PA 17402142 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 142 Google reviews

5
4
3
2
1
York South Skilled Nursing and Rehabilitation Ctr Nursing Home in York, PA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (14 vs median 8.0)

Bottom 25% in PA · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $31,186 in fines

Source: Medicare data

What this means for your family

This facility is frequently praised for its clean environment and friendly, dedicated nursing staff, making it a strong candidate for many families. However, you must be vigilant regarding call-button response times and medical oversight; we recommend asking management about their specific staffing ratios for your loved one's unit and how they handle urgent medical escalations.

Google Reviews

Google Reviews

142 reviews on Google
York South Skilled Nursing and Rehabilitation Center receives a high volume of positive feedback regarding the friendliness and professionalism of its nursing and therapy staff. While many families express relief and satisfaction with the care their loved ones receive, a recurring subset of reviews highlights serious concerns regarding understaffing, slow response times to call buttons, and inconsistent medical oversight.

Quality Themes

Tap a score for details
Food2.0Staff8.0Clean9.0Activities6.0Meds3.0Memory8.0Comms6.0ValueN/A

Strengths

  • Friendly and attentive nursing staff
  • Clean and well-maintained facility
  • Effective physical and rehabilitation therapy
  • Welcoming and helpful front-desk reception

Concerns

  • Slow or non-existent response to call buttons (mentioned by 6 reviewers)
  • Understaffing leading to neglect or lack of attention (mentioned by 5 reviewers)
  • Poor quality or inedible food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(2)'18(1)'20(1)'22(3)'24(32)'26(18)

Distribution · 124 analyzed

5
88
4
14
3
4
2
2
1
16

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a high volume of reviews; how does your leadership team use feedback from families to improve the quality of care?
  • 2Could you walk me through your current process for responding to call buttons, and how you ensure residents receive timely assistance when they need it?
  • 3Given the current staffing levels, what specific steps are you taking to ensure that residents receive consistent, personalized attention throughout the day?
  • 4We’ve heard mixed feedback regarding the dining experience; could you describe how you monitor food quality and accommodate residents' specific nutritional needs or preferences?
  • 5How does your nursing team manage medication administration to ensure accuracy and safety for residents?
  • 6What does a typical daily schedule look like for residents, and how do you encourage participation in activities to keep them engaged and active?

Personalized based on this facility's data


Key Review Excerpts

Without her care and dedication, our comfort level wouldn’t be where it is in such a difficult situation. Thank you to Kayla

Memory care family member · 2024★★★★★

The staff in the offices and the nurses are amazing and taking great care of my husband. They are all skilled and attentive to my husband's needs. I feel relieved that my husband is in great hands.

Long-term resident's family · 2026★★★★★

My father’s condition got worse during his ‘rehab’ stay. 30 minutes of rehab. Then hours sitting in a wheelchair. No activities. Food is not edible. Stay away.

Rehab patient's family · 2022☆☆☆☆
Source: 142 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

4

measures

Worse Than Avg

12

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.4%
PA
26.0%
York
25.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
14.4%
PA
17.5%
York
21.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.5%
Worse than Avg
Here
83.5%
US
93.4%
PA
87.1%
York
92.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
15.3%
PA
18.4%
York
19.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.5%
PA
19.9%
York
18.9%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility8.4%
Worse than Avg
Here
8.4%
US
3.2%
PA
3.2%
York
3.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.9%
Worse than Avg
Here
50.9%
US
79.8%
PA
68.7%
York
75.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.1%
Worse than Avg
Here
61.1%
US
81.8%
PA
69.2%
York
77.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
PA
1.4%
York
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (10.1)
12 complaint-triggered
$31,186 in fines

York South Skilled Nursing has 71 federal deficiencies across 11 surveys, with 17 triggered by family complaints, indicating ongoing concerns. The facility repeatedly struggles with basic care delivery, care planning, and infection control, with these issues persisting across multiple years despite corrections. Most concerning are recurring problems with providing appropriate treatment according to doctor's orders and resident preferences, proper care planning, and maintaining infection prevention standards. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges.

Jun 6, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 8, 2025Routine
12
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 17, 2025Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Oct 7, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 31, 2024Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

Jun 27, 2024Routine
16
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

Aug 3, 2023

$15,593

Ownership & Operations

Who Operates This Facility

Owner / Operator

York South Skilled Nursing and Rehabilitation Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 147 of 188 (Worst)

Ownership & Management

Owners

Genesis Pm Pa Operations LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorHetrick, TamathaManagerHetrick, TamathaAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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