The Residence at Fitz Farm
Families consistently rate this highly — reviewers highlight professional and welcoming community relations staff. Schedule a visit to confirm the fit.
based on 47 Google reviews
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What this means for your family
The facility offers a beautiful, high-end environment with exceptional community relations and dining. However, families must perform rigorous due diligence regarding the nursing and memory care staff, as there are documented, severe allegations of physical abuse and management's failure to communicate regarding resident safety.
Google Reviews
Google Reviews
47 reviews on Google“The Residence at Fitz Farm is highly regarded by many families and professional partners for its beautiful, modern facility and its welcoming, professional community relations team. While many praise the attentive care in memory care and the high quality of dining, a critical concern exists regarding serious allegations of staff misconduct and a lack of management responsiveness to such incidents.”
Quality Themes
Tap a score for detailsStrengths
- Professional and welcoming community relations staff
- Beautiful, clean, and well-maintained facility
- High-quality dining and catering services
- Warm and attentive memory care team
Concerns
- Allegations of physical and verbal abuse by staff (mentioned by 2 reviewers)
- Management unresponsiveness to serious family complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dining and catering services here; could you tell us more about how the daily menus are planned?
- 2The facility looks incredibly well-maintained and beautiful; what is your routine for ensuring the common areas stay clean and inviting for residents?
- 3We are looking for a place where communication is a top priority; how does the management team typically stay in touch with families regarding resident care or facility updates?
- 4What specific protocols are in place to ensure the safety and well-being of residents, especially during overnight hours or medical emergencies?
- 5The memory care team has a reputation for being very warm and attentive; how do you train your staff to provide that level of specialized emotional support?
- 6What kind of daily activities or social outings do you organize to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My firsthand experiences with staff at Fitz Farm and the care my client receives have been consistently positive over the past year. Kayla Koller, Director of Community Relations, and the staff in the Memory Care Unit specifically. My client is well cared for and thriving, living his best and best life!”
“We moved our mom from living in Maryland almost her whole life to living at Fitz Farm and in PA. We were nervous because our mom is an introvert. From the moment I walked in the door to meet Kayla Koller to the day we moved our mom we knew it was the right decision.”
“We moved our mother into The Residence at Fitz Farm April 2024. In only 6 weeks, two workers were fired for physically and verbally abusing her. The management staff did not take our initial concerns of our mother's bruises (which we found only a few weeks after her move-in) seriously.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2023 and 2025, The Residence at Fitz Farm underwent six inspections, resulting in two clean reports and 11 violations. The documented findings include issues regarding medication administration, staff supervision, and resident safety protocols.
Apr 8, 2025RoutineCleanReport
No deficiencies found during this inspection.
Mar 4, 2025Routine
A resident was punched in the face by another resident, resulting in redness and fear among residents.
A staff member used disrespectful language, telling a resident to "bite me" after observing them accessing a trash can.
A resident's support plan had not been updated to reflect changes in their needs as documented in caregiver notes.
Nov 13, 2024Routine
The home's most recent license inspection summaries were not posted in a conspicuous and public place.
During certain overnight hours, there was no staff person present in the home certified in CPR and First Aid.
Resident beds were equipped with partial bedrails and bed enablers that posed an entrapment risk.
Poisonous materials, including penetrating liquid and insect repellent, were left in plain view in an unsecured spa room.
Jun 25, 2024Routine
The home failed to report an incident of physical abuse to the Department within the required 24-hour timeframe.
A resident was subjected to physical abuse and verbal mistreatment by staff members.
Nov 1, 2023Routine
Glucometers were switched between two residents during blood glucose measurements, failing to maintain sanitary conditions.
Staff failed to follow prescriber's orders regarding insulin administration and sliding scale requirements.
Jul 25, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
York Healthcare Options, LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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