Seaton Springwood
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 71 Google reviews
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What this means for your family
This facility offers exceptional dining and a very warm, family-like atmosphere for residents. However, families should perform rigorous due diligence regarding the final contract costs and verify the responsiveness of the administrative office, as recent reviews suggest potential issues with transparency and communication.
Google Reviews
Google Reviews
71 reviews on Google“Families often praise the facility for its compassionate staff, high-quality dining, and engaging activities that help residents thrive. However, some families have reported significant concerns regarding financial transparency during the contracting process and difficulties communicating with administration after a resident's passing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- High-quality, delicious dining options
- Engaging resident activities and outings
- Clean and well-maintained living spaces
Concerns
- Lack of transparency regarding contract costs and expenses
- Difficulty communicating with administration/management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team values feedback through their review responses; how do you typically involve families in the ongoing conversation about care improvements?
- 2The dining options here seem to be a real highlight for residents; could you tell us more about how the menus are planned and if there are options for specific dietary needs?
- 3What kind of weekly outings or group activities are currently popular among the residents to keep everyone engaged?
- 4Can you walk us through the specific protocols in place for handling a medical emergency or a sudden change in health status during the night?
- 5When it comes to the monthly service fees and long-term care, how do you ensure there is clear and upfront transparency regarding any potential additional costs?
- 6If we have a specific concern or a question regarding care, what is the best way to reach the administration to ensure we get a timely response?
Personalized based on this facility's data
Key Review Excerpts
“The staff is great. They treat mom like family. Very clean! Very reasonably priced facility.”
“The Dining Room Director at Seaton Springwood, cooks and serving staff are phenomenal. They are attentive to my mother’s needs, her likes and her quirky personality.”
“My mom had been living alone in MD for many years and had been fully independent until recently. ... she told me that she is extremely happy with everything/ everyone and that my wife and I could not have found a better place for her.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, SEATON SPRINGWOOD underwent 14 inspections, resulting in 3 clean reports and 29 recorded violations. The findings included issues regarding facility maintenance, documentation accuracy, and adherence to resident care protocols.
Sep 10, 2025Routine
A resident had two medical evaluations signed by a physician that contained inconsistent information regarding dietary and positioning needs.
An expired bottle of Milk of Magnesia was found in a medication cart, and an Ozempic pen was not labeled with its opening date.
Jul 8, 2025Routine
The most current licensing summary issued by the Department was not posted in a conspicuous and public place.
Poisonous materials, including bleach and various cleaning agents, were found unlocked, unattended, and accessible to residents.
Apr 22, 2025Routine
A binder containing Narc Count Sheets was left unlocked, unattended, and accessible on a medication cart.
The egress route from the lower level rehab room was blocked by a chair and two walkers.
Mar 12, 2025RoutineCleanReport
No deficiencies found during this inspection.
Sep 10, 2024Routine
The home failed to report an incident or condition to the Department's regional office or complaint hotline within the required 24-hour timeframe.
A violation was identified regarding regulation 2600.185(a) during the inspection.
Nov 1, 2023Routine
The home failed to report a resident's fall and fractured left clavicle to the Department within 24 hours.
A resident's medication administration time was changed to as needed without obtaining a new written order from an authorized prescriber.
The home failed to follow prescriber's orders as certain prescribed medications were not administered because they were unavailable in the home.
Jul 25, 2023Routine
Several unlocked and unattended medications were found in a resident's bedroom.
Discrepancies were observed between residents' glucometer readings and the electronic medication administration record (eMAR).
A staff member performed blood glucose testing without having completed a department-approved diabetes patient education program within the last 12 months.
Jun 6, 2023Routine
The home failed to report an altercation between two residents to the local Area Agency on Aging.
The home failed to report several instances of medication errors to the Department within 24 hours.
The quality management plan had not been reviewed or evaluated since March 2020.
The home failed to maintain the required number of staff members certified in first aid, obstructed airway techniques, and CPR.
Ownership & Operations
Who Operates This Facility
Haven at Springwood Opco LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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