York North Skilled Nursing and Rehabilitation Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 123 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 8.0)
Below average in PA · Below recommended RN staffing · No penalties on record
What this means for your family
This facility has a highly polarized reputation. While the physical therapy and administrative intake teams are frequently praised, families should be extremely cautious regarding daily nursing care; specifically, monitor call bell response times and hygiene standards closely. If you choose this facility, be prepared to be a highly active advocate for your loved one's daily needs.
Google Reviews
Google Reviews
123 reviews on Google“York North Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, including slow response times to call bells, poor hygiene, and inadequate nutrition. While some visitors praise the facility for being clean and having a friendly, helpful administrative or therapy staff, these positive experiences are frequently overshadowed by recurring reports of understaffing and unprofessional behavior from nursing personnel.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions/administrative staff
- Effective physical therapy department
- Clean and well-maintained facility environment
- Friendly reception and security personnel
Concerns
- Extremely slow or ignored call bells (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with personal care (toileting/bathing) (mentioned by 10 reviewers)
- Inadequate food quality and portion sizes (mentioned by 8 reviewers)
- Understaffing leading to burnout and poor care (mentioned by 6 reviewers)
- Rude or condescending staff behavior (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that input to improve the daily resident experience?
- 2Given the importance of timely assistance, what is your current protocol for responding to call bells, and how do you ensure residents are never left waiting too long?
- 3I understand that personal care and hygiene are top priorities for my family member; can you walk me through how your team manages daily toileting and bathing schedules?
- 4With your physical therapy department being a known strength, how do you integrate those rehabilitation services into a resident's daily routine?
- 5Regarding the dining experience, what steps are you taking to improve the variety and quality of meals to ensure residents are getting the nutrition they need?
- 6How does your facility handle medication management and urgent medical needs to ensure that residents receive consistent care around the clock?
Personalized based on this facility's data
Key Review Excerpts
“My wife is a 34 year experienced BSN, RN. Thank God she knew the questions to ask, how far to push things up the ladder with their Administration... In Summary, do NOT let your loved ones”
“The nurses have attitude problems they forget to give medication and ignore the help bell”
“My grandmother has been here for 10 days and her bed clothes have yet to be changed. She was moved to a private room due to immune issues and the toilet did not work.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, revealing persistent problems with basic care, nutrition services, and care planning. The facility has 62 deficiencies across 12 surveys, with recurring issues in providing appropriate treatment according to residents' needs, ensuring adequate nutrition and dietary services, and conducting proper resident assessments. While most deficiencies show correction dates, one recent complaint-triggered issue regarding appropriate treatment care remains without a correction plan, indicating ongoing concerns about fundamental care quality.
Mar 26, 2026Routine10
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Jan 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Feb 13, 2025Routine22
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jun 21, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Apr 23, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
York North Skilled Nursing and Rehabilitation Ctr
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 106 of 188
Ownership & Management
Owners
Genesis Pm Pa Operations LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit yorknorthnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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