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Nursing HomeMedicaid Investigative

York North Skilled Nursing and Rehabilitation Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1770 Barley Road, York, PA 17408161 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 123 Google reviews

5
4
3
2
1
York North Skilled Nursing and Rehabilitation Ctr Nursing Home in York, PA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (20 vs median 8.0)

Below average in PA · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility has a highly polarized reputation. While the physical therapy and administrative intake teams are frequently praised, families should be extremely cautious regarding daily nursing care; specifically, monitor call bell response times and hygiene standards closely. If you choose this facility, be prepared to be a highly active advocate for your loved one's daily needs.

Google Reviews

Google Reviews

123 reviews on Google
York North Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, including slow response times to call bells, poor hygiene, and inadequate nutrition. While some visitors praise the facility for being clean and having a friendly, helpful administrative or therapy staff, these positive experiences are frequently overshadowed by recurring reports of understaffing and unprofessional behavior from nursing personnel.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean5.0Activities4.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Helpful and professional admissions/administrative staff
  • Effective physical therapy department
  • Clean and well-maintained facility environment
  • Friendly reception and security personnel

Concerns

  • Extremely slow or ignored call bells (mentioned by 12 reviewers)
  • Poor hygiene and lack of assistance with personal care (toileting/bathing) (mentioned by 10 reviewers)
  • Inadequate food quality and portion sizes (mentioned by 8 reviewers)
  • Understaffing leading to burnout and poor care (mentioned by 6 reviewers)
  • Rude or condescending staff behavior (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'17(6)'19(5)'21(2)'23(26)'25(33)'26(18)

Distribution · 126 analyzed

5
62
4
14
3
5
2
1
1
44

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that input to improve the daily resident experience?
  • 2Given the importance of timely assistance, what is your current protocol for responding to call bells, and how do you ensure residents are never left waiting too long?
  • 3I understand that personal care and hygiene are top priorities for my family member; can you walk me through how your team manages daily toileting and bathing schedules?
  • 4With your physical therapy department being a known strength, how do you integrate those rehabilitation services into a resident's daily routine?
  • 5Regarding the dining experience, what steps are you taking to improve the variety and quality of meals to ensure residents are getting the nutrition they need?
  • 6How does your facility handle medication management and urgent medical needs to ensure that residents receive consistent care around the clock?

Personalized based on this facility's data


Key Review Excerpts

My wife is a 34 year experienced BSN, RN. Thank God she knew the questions to ask, how far to push things up the ladder with their Administration... In Summary, do NOT let your loved ones

Long-term resident's family · 2020☆☆☆☆

The nurses have attitude problems they forget to give medication and ignore the help bell

Family member · 2024☆☆☆☆

My grandmother has been here for 10 days and her bed clothes have yet to be changed. She was moved to a private room due to immune issues and the toilet did not work.

Grandchild · 2025☆☆☆☆
Source: 123 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
2.96hrs
72%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility66.5%
Worse than Avg
Here
66.5%
US
93.4%
PA
87.1%
York
92.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
12.1%
PA
8.3%
York
6.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
15.3%
PA
18.4%
York
19.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.4%
PA
26.0%
York
25.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.9%
Mixed vs Avgs
Here
20.9%
US
14.4%
PA
17.5%
York
21.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
19.5%
PA
19.9%
York
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility18.4%
Worse than Avg
Here
18.4%
US
81.8%
PA
69.2%
York
78.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.3%
Worse than Avg
Here
65.3%
US
79.8%
PA
68.7%
York
74.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
PA
1.4%
York
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (10.1)
10 complaint-triggered

Families have filed multiple complaints triggering inspections, revealing persistent problems with basic care, nutrition services, and care planning. The facility has 62 deficiencies across 12 surveys, with recurring issues in providing appropriate treatment according to residents' needs, ensuring adequate nutrition and dietary services, and conducting proper resident assessments. While most deficiencies show correction dates, one recent complaint-triggered issue regarding appropriate treatment care remains without a correction plan, indicating ongoing concerns about fundamental care quality.

Mar 26, 2026Routine
10
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

Jan 22, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 28, 2025Complaint
1
0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Feb 13, 2025Routine
22
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0576Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Jun 21, 2024Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Apr 23, 2024Complaint
1
0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Ownership & Operations

Who Operates This Facility

Owner / Operator

York North Skilled Nursing and Rehabilitation Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 106 of 188

Ownership & Management

Owners

Genesis Pm Pa Operations LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorCapuano, KarenManagerMorris, DianeManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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