Spiritrust Lutheran the Village at Sprenkle Drive
Strong Medicare quality ratings; families often praise warm, friendly nursing staff. Still worth an in-person visit.
based on 18 Google reviews

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What this means for your family
While some families report a positive, community-focused experience, the recent trend of complaints regarding staffing, hygiene, and management responsiveness is concerning. If you consider this facility, conduct a tour during a weekend or evening shift to observe staffing levels and ask management specifically how they address resident complaints and food quality issues.
Google Reviews
Google Reviews
18 reviews on Google“Sprenkle Drive presents a polarized experience, with some residents praising the community atmosphere and staff, while others report significant failures in management, hygiene, and food quality. Recent negative feedback highlights concerns regarding understaffing, cold meals, and poor responsiveness from leadership to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly nursing staff
- Strong sense of community
- Secure environment
- Professional care planning
Concerns
- Consistently cold or poor quality food (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Management unresponsive to resident or family complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2I understand that dining is a key part of daily life; what steps is the culinary team taking to improve the quality and temperature of the meals served to residents?
- 3How does the management team facilitate open communication with families, and what is the best way for us to share feedback or concerns once our loved one moves in?
- 4Given the importance of medication management, could you walk us through the oversight process to ensure accuracy and consistency for residents?
- 5What variety of social activities and community events are scheduled to keep residents engaged and connected with their neighbors throughout the week?
- 6How does the facility handle urgent medical needs or changes in condition, and how quickly are family members typically notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The staff, almost without exception, are kind, friendly and helpful. They have a good care plan for my wife and keep me informed about her progress.”
“The assisted living area of this facility is deplorable and that's generous. Meals were served cold, problems never addressed, and a loved one with mild dementia was reprimanded for not wearing an alert.”
“Not enough staff, you literally have to trapse through the entire building to find someone to help you. I was informed housekeeping is 2nd shift so residents bathroom trashcan, including those who are suffer incontinence, the trash waits til the afternoon.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections that found deficiencies in resident protection from abuse and safety supervision, though these were reportedly corrected. The facility shows recurring issues with care planning, safety protocols, and building/fire safety systems across multiple surveys. While all deficiencies indicate correction dates, the pattern of repeated violations in care planning and safety areas suggests ongoing operational challenges that families should discuss during visits.
Nov 18, 2025Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nov 6, 2024Routine15
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 23, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 4, 2024Routine9
Construction Deficiencies
Meet other general requirements.
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 19, 2023Routine7
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Oct 23, 2024
$12,335
Fine
Oct 23, 2024
$12,335
Ownership & Operations
Who Operates This Facility
Spiritrust Lutheran the Village at Sprenkle Drive
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit sprenkledrive.spiritrustlutheran.org
Medicare data downloads
Original nursing home datasets
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