Normandie Ridge

Multiple incidents occurred where Resident #5 physically struck or intimidated Resident #6 and Resident #7.

The resident-home contract for Resident #1 was not signed by the resident or the administrator/designee.

A staff member's criminal background check was left under review without follow-up to receive the final disposition.

Contracts for Resident #1 and Resident #2 failed to specify the party responsible for payment.

A staff member was observed yelling obscenities, using coarse language regarding a resident's hygiene, and refusing to provide care. Additionally, the staff member was observed arguing with a resident regarding room cleaning.

A ceiling tile between resident rooms was observed to be wet due to an active water leak in a pipe.

The home failed to report medication errors involving three residents to the Department within the required 24-hour timeframe.

A staff member failed to treat a resident with dignity and respect by verbally making a disparaging comment about the resident's odor.

The facility did not attempt to notify the resident's designated person/POA until two days after the alleged abuse was reported.

The home failed to notify the Department of a staff member's suspension/supervision plan until after completing an internal investigation.

Reports indicated a staff member verbally abused a resident due to frustration regarding medication inquiries.

The facility failed to immediately report alleged verbal abuse of a resident to the Department and AAA.

An exposed electrical outlet due to a missing socket cover was found in the kitchenette/community room.

Poisonous aerosol cans were left unlocked, unattended, and accessible to residents in the SDCU.

The resident-home contract for Resident #1 was not signed by the designated person/payor.

Two aerosol cans labeled as poisonous and flammable were stored in the kitchenette near the microwave and prep area.

Direct Care Staff Person C did not receive training in safe management techniques during the 2019 calendar year.

The contract for Resident 1 was not signed by the resident.

Ancillary Staff Members A and B lacked required annual training, and Direct Care Staff Persons D and E lacked training in emergency preparedness and falls prevention.