Normandie Ridge

The resident-home contract for Resident #1 was not signed by the resident or the administrator/designee.

Contracts for Resident #1 and Resident #2 failed to specify the party responsible for payment.

Multiple incidents occurred where Resident #5 physically struck or intimidated Resident #6 and Resident #7.

A staff member's criminal background check was left under review without follow-up to receive the final disposition.

A staff member was observed yelling obscenities, using coarse language regarding a resident's hygiene, and refusing to provide care. Additionally, the staff member was observed arguing with a resident regarding room cleaning.

The home failed to report medication errors involving three residents to the Department within the required 24-hour timeframe.

A staff member failed to treat a resident with dignity and respect by verbally making a disparaging comment about the resident's odor.

A ceiling tile between resident rooms was observed to be wet due to an active water leak in a pipe.

The facility failed to immediately report alleged verbal abuse of a resident to the Department and AAA.

The home failed to notify the Department of a staff member's suspension/supervision plan until after completing an internal investigation.

The facility did not attempt to notify the resident's designated person/POA until two days after the alleged abuse was reported.

Reports indicated a staff member verbally abused a resident due to frustration regarding medication inquiries.

The resident-home contract for Resident #1 was not signed by the designated person/payor.

Two aerosol cans labeled as poisonous and flammable were stored in the kitchenette near the microwave and prep area.

Poisonous aerosol cans were left unlocked, unattended, and accessible to residents in the SDCU.

An exposed electrical outlet due to a missing socket cover was found in the kitchenette/community room.

The contract for Resident 1 was not signed by the resident.

Direct Care Staff Person C did not receive training in safe management techniques during the 2019 calendar year.

Ancillary Staff Members A and B lacked required annual training, and Direct Care Staff Persons D and E lacked training in emergency preparedness and falls prevention.