Normandie Ridge
Strong Medicare quality ratings; families often praise vibrant independent living community. Still worth an in-person visit.
based on 82 Google reviews

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What this means for your family
Normandie Ridge is an excellent choice for independent living, offering a vibrant community and well-maintained grounds. However, families seeking short-term rehab or skilled nursing should be diligent; verify current staffing ratios and establish clear communication protocols with the social work team before admission to avoid the administrative frustrations noted by other families.
Google Reviews
Google Reviews
82 reviews on Google“Normandie Ridge is a Continuing Care Retirement Community (CCRC) that receives high praise from independent living residents for its beautiful campus, active social life, and maintenance-free lifestyle. However, families of short-term rehab and skilled nursing patients report significant concerns regarding communication, staffing levels, and the quality of care during medical transitions. While many find the staff compassionate, others have experienced frustrating administrative hurdles and inconsistent responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant independent living community
- Well-maintained campus and facilities
- Compassionate and friendly staff
- Comprehensive continuum of care
Concerns
- Poor communication and responsiveness from staff (mentioned by 4 reviewers)
- Understaffing affecting patient care (mentioned by 3 reviewers)
- Inconsistent quality of food and meal delivery (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; what is the best way for our family to stay in the loop regarding our loved one's daily care and updates?
- 2With the current staffing levels, how do you ensure that residents receive timely assistance when they press their call buttons or need help with daily tasks?
- 3Since you offer a continuum of care, how do you manage the transition process if a resident's health needs change and they require a higher level of support?
- 4We’ve heard wonderful things about the vibrant community life here; could you walk us through what a typical social schedule looks like for a resident this week?
- 5Regarding the dining experience, how do you handle specific dietary preferences or requests to ensure residents are consistently satisfied with their meals?
- 6Given the recent health inspection findings, what specific steps has the facility taken to improve internal processes and ensure the highest quality of care for residents?
Personalized based on this facility's data
Key Review Excerpts
“My grandparents lived in the Independent Living apartments for 12 years. During that time, they made so many friends and was always busy! They were involved in a ton of groups, activities, events, etc.”
“The care she received was excellent and I highly recommend this facility. They are not perfect and have the same staffing issues as every other facility, but the overall care is very good and the facility is very clean.”
“Personal were are kind, wife was there for short term rehab and pain management , was stuck in a small room with a long term resident that kept her awake all night, do not understand why they cannot put short term rehab persons together”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Normandie Ridge shows recurring deficiencies across multiple care areas, with one complaint from a family about pressure ulcer care. The most persistent problems involve resident assessment and care planning, food safety and nutrition services, and building safety issues including fire protection systems. While all deficiencies have correction dates from the provider, several issues reappeared across different surveys, suggesting ongoing challenges with maintaining consistent care standards and facility safety requirements.
Sep 26, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 8, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Oct 5, 2023Routine9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 13, 2022Routine4
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Normandie Ridge
nonprofit
Chain Affiliation
Asbury Communities
7 facilities nationwide
Chain avg rating: 4.1/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Asbury Communities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit asbury.org
Medicare data downloads
Original nursing home datasets
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