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Nursing HomeMedicaid Top Rated

Normandie Ridge

Strong Medicare quality ratings; families often praise vibrant independent living community. Still worth an in-person visit.

1700 Normandie Drive, York, PA 1740464 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 82 Google reviews

5
4
3
2
1
Normandie Ridge Nursing Home in York, PA — Street View
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What this means for your family

Normandie Ridge is an excellent choice for independent living, offering a vibrant community and well-maintained grounds. However, families seeking short-term rehab or skilled nursing should be diligent; verify current staffing ratios and establish clear communication protocols with the social work team before admission to avoid the administrative frustrations noted by other families.

Google Reviews

Google Reviews

82 reviews on Google
Normandie Ridge is a Continuing Care Retirement Community (CCRC) that receives high praise from independent living residents for its beautiful campus, active social life, and maintenance-free lifestyle. However, families of short-term rehab and skilled nursing patients report significant concerns regarding communication, staffing levels, and the quality of care during medical transitions. While many find the staff compassionate, others have experienced frustrating administrative hurdles and inconsistent responsiveness.

Quality Themes

Tap a score for details
Food7.0Staff7.0Clean9.0Activities9.0MedsN/AMemory6.0Comms3.0Value5.0

Strengths

  • Vibrant independent living community
  • Well-maintained campus and facilities
  • Compassionate and friendly staff
  • Comprehensive continuum of care

Concerns

  • Poor communication and responsiveness from staff (mentioned by 4 reviewers)
  • Understaffing affecting patient care (mentioned by 3 reviewers)
  • Inconsistent quality of food and meal delivery (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(5)'20(1)'22(10)'24(36)'26(2)

Distribution · 85 analyzed

5
65
4
9
3
4
2
1
1
6

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; what is the best way for our family to stay in the loop regarding our loved one's daily care and updates?
  • 2With the current staffing levels, how do you ensure that residents receive timely assistance when they press their call buttons or need help with daily tasks?
  • 3Since you offer a continuum of care, how do you manage the transition process if a resident's health needs change and they require a higher level of support?
  • 4We’ve heard wonderful things about the vibrant community life here; could you walk us through what a typical social schedule looks like for a resident this week?
  • 5Regarding the dining experience, how do you handle specific dietary preferences or requests to ensure residents are consistently satisfied with their meals?
  • 6Given the recent health inspection findings, what specific steps has the facility taken to improve internal processes and ensure the highest quality of care for residents?

Personalized based on this facility's data


Key Review Excerpts

My grandparents lived in the Independent Living apartments for 12 years. During that time, they made so many friends and was always busy! They were involved in a ton of groups, activities, events, etc.

Grandchild of independent living residents · 2024★★★★★

The care she received was excellent and I highly recommend this facility. They are not perfect and have the same staffing issues as every other facility, but the overall care is very good and the facility is very clean.

Memory care/skilled nursing family member · 2025★★★★★

Personal were are kind, wife was there for short term rehab and pain management , was stuck in a small room with a long term resident that kept her awake all night, do not understand why they cannot put short term rehab persons together

Rehab patient's spouse · 2025★★★☆☆
Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.3%
PA
18.4%
York
20.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
PA
87.1%
York
91.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
PA
8.3%
York
7.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
14.4%
PA
17.5%
York
21.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
York
94.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.5%
PA
17.7%
York
18.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
81.8%
PA
69.2%
York
76.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.5%
Better than Avg
Here
88.5%
US
79.8%
PA
68.7%
York
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
PA
1.4%
York
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (10.1)
1 complaint-triggered

Normandie Ridge shows recurring deficiencies across multiple care areas, with one complaint from a family about pressure ulcer care. The most persistent problems involve resident assessment and care planning, food safety and nutrition services, and building safety issues including fire protection systems. While all deficiencies have correction dates from the provider, several issues reappeared across different surveys, suggesting ongoing challenges with maintaining consistent care standards and facility safety requirements.

Sep 26, 2025Routine
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 26, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 8, 2024Routine
10
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Oct 5, 2023Routine
9
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 13, 2022Routine
4
0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Normandie Ridge

Organization Type

nonprofit

Chain Affiliation

Chain Name

Asbury Communities

Chain Size

7 facilities nationwide

Chain avg rating: 4.1/5 · Rank 1 of 7 (Best)

Ownership & Management

Owners

Asbury Communities INC

Owner · Organization

100%

Key personnel

Joseph, AndrewOfficer / DirectorKolmen, BarbaraOfficer / DirectorMcelwain, DianeOfficer / DirectorRaski, EricOfficer / DirectorTakach, JosephOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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