Ybor City Center for Rehabilitation and Healing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews
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What this means for your family
While some families report excellent experiences with specific staff members and therapy services, the facility has recurring, serious allegations regarding medical neglect and delayed emergency response. We strongly advise you to tour the facility in person, ask specifically about their emergency protocols, and verify their current staffing ratios before making a decision.
Google Reviews
Google Reviews
41 reviews on Google“Ybor City Center for Rehabilitation and Healing, also referred to in reviews as Elon Manor or The Home Association, receives highly polarized feedback. While some families praise specific staff members for their compassion and the facility's historic charm, multiple reviewers have raised serious concerns regarding medical neglect, slow emergency response times, and poor communication. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Beautiful historic building and atmosphere
- Responsive administrative and reception staff
- Effective physical therapy services
Concerns
- Negligence and delayed emergency medical response (mentioned by 4 reviewers)
- Poor communication and rude staff interactions (mentioned by 3 reviewers)
- Lack of building security and privacy (mentioned by 3 reviewers)
- Unsanitary conditions or unpleasant odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the historic nature of the building, what specific protocols are in place to ensure the facility remains clean and odor-free for residents?
- 2How does your team coordinate communication with families to ensure we are kept in the loop regarding our loved one's daily care and any changes in their health?
- 3With your physical therapy services being a noted strength, how do you integrate these sessions into the daily routine to keep residents active and engaged?
- 4Could you walk us through your emergency response process and how you ensure timely medical attention is provided when a resident experiences an urgent health issue?
- 5What measures are currently in place to balance the open, historic atmosphere of the building with the need for resident privacy and building security?
- 6I noticed your team has started responding to feedback online; how do you use that input to make tangible improvements to the dining experience and medication management processes?
Personalized based on this facility's data
Key Review Excerpts
“This facility did not contact 911 for my family member for more than 40 minutes after consent was given to transport to the Emergency Room.”
“My husband been to so many the past year and this place by far is the best from the administration to the therapy dept all the departments actually I recommend this place 100%”
“I particularly don't care for the open door for patients. Anyone can call or visit patients. Normally you can add a password for privacy. Not the case.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering federal inspections, with serious concerns including pressure ulcer care, resident abuse protection, and medication management. The facility shows recurring problems with resident rights, daily care assistance, and medication error rates across multiple surveys from 2020 to 2025. While all cited deficiencies have correction dates, the pattern of repeated issues and family complaints suggests ongoing care quality challenges that warrant careful consideration.
Mar 3, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 21, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 10, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 7, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 28, 2024Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Ybor City Center for Rehabilitation and Healing
for profit
Chain Affiliation
Infinite Care
21 facilities nationwide
Chain avg rating: 3.2/5 · Rank 12 of 20
Ownership & Management
Owners
Ybor City Snf Operations Holdings LLC
Owner · Organization
Drebin, Ezriel
Owner (parent company)
Klein, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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