Nursing HomeMedicaid Investigative

Woodway Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7801 Woodway Dr, Waco, TX 76712|144 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 61 Google reviews

(254) 235-7801 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
High staff turnover (100%)
High RN turnover (100%)

Below average in Texas · Critically understaffed (RN) · Above average staffing · Very high staff turnover · $14,953 in fines

Source: Medicare data

What this means for your family

This facility shows strong signs of improvement, particularly regarding physical therapy and cleanliness following recent renovations. However, families must remain vigilant and frequently check on call-light responsiveness and hygiene care, as several recent visitors have reported instances of neglect in these specific areas.

Google Reviews

61 reviews on Google

“Families considering Woodway Rehabilitation and Healthcare Center will find a facility currently undergoing significant improvements and renovations. While many recent reviewers praise the compassionate nursing staff and excellent physical therapy, there are serious, recurring allegations of neglect, including failure to respond to call lights and inadequate hygiene care. Recent feedback suggests a positive turnaround in management and cleanliness, but historical patterns of poor communication and staffing issues remain a point of concern.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
High-quality physical therapy services
Clean and well-maintained environment
Improved facility renovations

Concerns

Failure to respond to call lights (mentioned by 4 reviewers)
Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
Inconsistent communication from staff/management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 58 analyzed

How They Respond to Reviews

93%response rate

Good

The owner provides personalized responses that frequently use the reviewer's name and mirror specific details mentioned in the review. They maintain a professional, warm, and appreciative tone across both positive and negative feedback.

Questions for Your Tour

1I noticed you've been working on some recent facility renovations; could you show us some of the newly updated areas?
2How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
3What specific protocols are in place to ensure residents receive consistent assistance with personal hygiene and daily grooming?
4How do you ensure that communication between the clinical staff and family members remains clear and frequent?
5Can you tell us more about the physical therapy programs available and how they help residents regain their independence?
6What is the process for handling medical emergencies or urgent changes in a resident's condition during the night?

Personalized based on this facility's data

Key Review Excerpts

“The communication was top notch & with the upmost compassion. The director and her immediate staff were professional, prompt and so compassionate and supportive.”

Family of resident · 2026★★★★★

“She wanted to see people in the halls and wanted to know that people were there to check on her. They absolutely do check on her multiple times a day, she raves about the food.”

Family of resident · 2026★☆☆☆☆

“The physical therapist working with the cousin who had knee surgery was awesome. Didn’t catch her name but she sure was doing a great job!!!!”

Family of resident · 2026★★★★☆

Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.32hrs

43%

Registered nurses for medical care

Total Nursing

3.69hrs

90%

All nurses + aides combined

Staff Turnover

84%

Lower is better (< 30% = good)

RN Turnover

67%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.5%

Better than Avg

Here

2.5%

12.1%

2.5%

Mclennan

2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.2%

Better than Avg

Here

9.2%

15.4%

9.4%

Mclennan

14.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

15.3%

14.9%

Mclennan

15.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

93.4%

96.9%

Mclennan

97.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility16.0%

Better than Avg

Here

16.0%

19.5%

18.4%

Mclennan

20.1%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility2.4%

Better than Avg

Here

2.4%

5.3%

3.2%

Mclennan

3.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility39.7%

Worse than Avg

Here

39.7%

79.7%

88.0%

Mclennan

92.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.7%

Better than Avg

Here

94.7%

81.8%

89.2%

Mclennan

94.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Mclennan

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

2penalties

Well below state avg (9.1)

14 complaint-triggered

$14,953 in fines

Multiple families have filed complaints against this facility, triggering 14 deficiencies related to resident abuse and neglect protection, medication management, and fire safety issues. The facility shows a troubling pattern with repeated violations in protecting residents from harm and maintaining proper safety systems across multiple surveys, though all deficiencies show correction dates, indicating ongoing efforts to address problems.

Nov 20, 2025Complaint2 findings

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 5, 2025Complaint1 finding

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 5, 2025Routine2 findings

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Mar 14, 2025Complaint3 findings

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 23, 2025Complaint4 findings

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 28, 2024Complaint1 finding

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Federal Penalties

Fine

Mar 14, 2025

$6,337

Fine

Jan 23, 2025

$8,509

Ownership & Operations

Who Operates This Facility

Owner / Operator

Coryell County Memorial Hospital Authority

Organization Type

for profit

Management Company

WRHC LLC

Administrator

KIMBERLY B MUNDEN

Chain Affiliation

Chain Name

Momentum Skilled Services

Chain Size

10 facilities nationwide

Chain avg rating: 2.0/5 · Rank 5 of 10

Ownership & Management

Owners

Coryell County Memorial Hospital Authority

Owner · Organization

100%

Key personnel

Fuze Ventures, Lp5% or Greater Mortgage InterestHealthcare Investments Rc, LLC5% or Greater Mortgage InterestM Ventures 111, LLC5% or Greater Mortgage InterestMmt Realty-Waco, LLC5% or Greater Mortgage InterestWrhc Re, LLC5% or Greater Mortgage Interest

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(254) 235-7801

woodwayrehab.com

sharlyn@msstx.us

7801 Woodway Dr

Waco, TX 76712

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

61 reviews from families & visitors

Official Website

Visit woodwayrehab.com

Medicare data downloads

Original nursing home datasets

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Mercy House Living Springs

< 1 mi

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St Elizabeth Place

1.0 mi

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Wesley Woods Health & Rehabilitation

1.6 mi

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★3.3(16)Medicare 2/5120 bedsMedicaid