Greenview Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 8.0)
- High staff turnover (76%)
- High RN turnover (77%)
Bottom 25% in Texas · Below recommended RN staffing · Very high staff turnover · Worst in EDURO HEALTHCARE chain · $50,213 in fines · Abuse citation
What this means for your family
This facility offers a compassionate nursing and therapy team that many families find deeply reassuring. However, you should closely monitor the management of personal belongings and be prepared to advocate for your loved one regarding communication with the front office and administrative staff.
Google Reviews
Google Reviews
44 reviews on Google“Families seeking long-term care will find a staff that many reviewers describe as genuinely caring, kind, and hardworking. However, significant concerns exist regarding the facility's aging infrastructure, inconsistent laundry services, and reports of administrative rudeness or poor communication during crises.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and hardworking nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained housekeeping in certain areas
- Positive and inclusive community atmosphere
Concerns
- Outdated or poorly maintained facility infrastructure (mentioned by 3 reviewers)
- Unprofessional or rude administrative/front desk staff (mentioned by 3 reviewers)
- Issues with laundry services and personal item management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
The owner provides personalized responses that address reviewers by name and acknowledge specific details in long-form reviews. For negative feedback, they consistently use a professional, non-defensive tone and provide a direct phone number to move the conversation offline.
Questions for Your Tour
- 1With the nursing staff being noted for their compassion, how do you ensure that this level of care is maintained during shift changes?
- 2What specific steps are being taken to improve the communication between the administration and the families of residents?
- 3Could you walk me through the protocols for medication management to ensure everything is handled accurately and timely?
- 4How does the facility manage laundry services and the tracking of personal belongings to prevent items from getting lost?
- 5What kind of daily activities or social programs are available to help residents engage with the community atmosphere here?
- 6Can you tell me more about the recent improvements being made to the facility's infrastructure and maintenance?
Personalized based on this facility's data
Key Review Excerpts
“The processes here are pretty great. The staff has always made sure my mom is taking care of and if something happens they are very prompt at letting my sister and myself know.”
“The maintenance and housekeeping staff keep the facility clean. Yes, the facility itself could use remodeling and updating (that’s why I rated it 4 stars & not 5). But I put the priority on cleanliness & care of the residents.”
“I did my therapy there due to a broken hip. The staff was very kind, and helped very much, and therapy people were compassionate and very helpful also.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
10
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing problems with families filing 31 complaints leading to federal violations, including recent abuse and neglect issues that remain uncorrected from January 2026. Recurring problems involve accident prevention and safety, medication management, and food safety. While most violations show correction dates, the pattern of repeated complaints about safety hazards and the most recent uncorrected abuse protection failures raise significant concerns about resident wellbeing.
Mar 5, 2026Complaint2
Resident Rights Deficiencies
Provide immediate access to any resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 29, 2026Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 9, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 12, 2025Complaint1
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Aug 29, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 3, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Apr 21, 2025
$8,281
Fine
Apr 21, 2025
$9,068
Payment Denial
Oct 14, 2024
11-day denial
Fine
Apr 30, 2024
$25,876
Payment Denial
Apr 30, 2024
2-day denial
Fine
Nov 9, 2023
$6,988
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
RICHLAND NURSING AND REHAB CENTER LLC
DEANNA TRUAX
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 17 of 21 (Worst)
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Sanderson, Clark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit greenviewhc.com
Medicare data downloads
Original nursing home datasets
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