St Catherine Center
Strong Medicare quality ratings; families often praise professional rehabilitation and therapy teams. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
This facility offers excellent rehabilitation services and a clean environment, particularly noted by those in the PT/OT programs. However, families should be extremely vigilant regarding skin care and fall prevention, as there are documented instances of significant neglect and safety lapses.
Google Reviews
Google Reviews
12 reviews on Google“Families may find high-quality rehabilitation and hospice care here, with several reviewers praising the professionalism of therapists and the friendliness of specific staff members. However, there are serious concerns regarding patient safety, specifically regarding frequent falls and instances of neglect related to hygiene and skin integrity.”
Quality Themes
Tap a score for detailsStrengths
- Professional rehabilitation and therapy teams
- Friendly and compassionate nursing staff
- Clean and well-maintained environment
- Good communication regarding patient care updates
Concerns
- Patient safety and fall prevention
- Neglect regarding hygiene and skin care
- Slow response times to call bells
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your rehab and therapy teams; could you tell me more about how they work with residents to regain their independence?
- 2Since your nursing staff is known for being so compassionate, how do you ensure that every resident receives consistent, attentive personal care and hygiene support?
- 3What specific protocols do you have in place to ensure resident safety and prevent falls within the facility?
- 4How do you manage call bell response times to ensure that residents feel heard and supported throughout the night?
- 5Can you describe what a typical day looks like for residents in terms of social activities and community engagement?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, OT, PT, house keepers, food services and speech therapist were phenomenal. They were very professional, caring, compassionate and extremely concerned about patient care.”
“The staff is very friendly. They keep the families updated and involved in care. I visit grandpa almost daily and yet to see it dirty or had a bad experience.”
“My elderly mother had a knee replacement and after 3 months of rehab at St. Catherine's, she was released to her home. She had dark purple urine burn over her private area (including inner thighs) and sores all over her backside.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Catherine Center has a concerning pattern of recurring safety and operational deficiencies across multiple surveys, with families filing complaints that triggered additional inspections. The facility repeatedly struggles with fire safety systems, resident assessment protocols, and food safety standards, with similar issues appearing across different survey dates. While all deficiencies show correction dates, the pattern of recurring problems in critical safety areas warrants careful consideration during your visit.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 26, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Sep 10, 2024Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jan 25, 2024Routine10
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Jan 25, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 16, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Ownership & Operations
Who Operates This Facility
Providence Park INC
nonprofit
AMY LEFCO HEANEY
Chain Affiliation
Ascension Living
16 facilities nationwide
Chain avg rating: 5.0/5 · Rank 1 of 1
Ownership & Management
Owners
Ascension Health Senior Care
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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