Woodlands Place Rehabilitation Suites
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews
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What this means for your family
This facility offers excellent physical therapy and a highly professional rehab team that many families find life-changing. However, you must be vigilant regarding hygiene and medication timing, as multiple reviewers have reported serious lapses in basic care and responsiveness.
Google Reviews
Google Reviews
40 reviews on Google“Families often praise the facility for its exceptional physical therapy and the compassionate, attentive nature of the nursing and rehab staff. However, there are serious, recurring allegations regarding neglect, including improper hygiene care, medication delays, and severe medical oversight. While many find the facility modern and clean, others have reported significant issues with cleanliness and sanitation.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and caring nursing staff
- Modern and clean facility environment
- Helpful and professional administrative team
Concerns
- Issues with hygiene and incontinence care (mentioned by 2 reviewers)
- Inadequate response to call lights and medication needs (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Substandard room cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for 5-star reviews, often using identical phrasing across different testimonials. While they do attempt to address negative reviews with more detail, the positive engagement lacks true personalization.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to a resident's specific recovery goals?
- 2Could you walk us through your process for managing medications and how you ensure call lights are answered promptly during the night shifts?
- 3What steps are being taken to ensure that room cleanliness and personal hygiene care remain consistent for every resident?
- 4We'd love to know more about the dining experience—how is the menu planned, and how do you ensure the food is both nutritious and enjoyable for the residents?
- 5In the event of a sudden medical emergency or a change in a resident's condition, what is the protocol for contacting the family and coordinating with doctors?
- 6What kind of daily social activities or group outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was at woodlands doing rehab on her back they were amazing she could not even walk and in 20 days she walked out with her walker I am very glad we went there.”
“The nursing team was attentive and compassionate, always checking in to ensure her pain was managed and her needs were met.”
“My grandmother just waited over a hour with her call light on to get a bad pan and ended up wetting herself before they finally came to help her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 14 complaint-triggered deficiencies where families reported problems, indicating serious issues with resident protection from abuse and neglect, infection control, and medication management. Recent complaints in 2024 involved failures to notify families of resident injuries and inadequate protection from abuse. While the facility corrects violations when cited, the recurring problems across multiple surveys and high volume of family complaints suggest ongoing care quality concerns that warrant careful evaluation during any visit.
Feb 26, 2026Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Dec 23, 2025Complaint2
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 5, 2024Routine7
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 18, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Federal Penalties
Fine
Apr 18, 2024
$109,954
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
BARRY W WALKER
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 26
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit woodlandsplace.com
Medicare data downloads
Original nursing home datasets
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