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Assisted Living

Woodland Village

Families consistently rate this highly — reviewers highlight friendly and caring staff. Schedule a visit to confirm the fit.

2100 Sw Woodland Circle, Chehalis, WA 9853247 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.0/5

based on 11 Google reviews

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What this means for your family

Woodland Village is praised for its welcoming atmosphere and helpful administrative staff, making it a potentially good fit for independent residents. However, families should be vigilant regarding hygiene and care consistency; specifically, ask for a tour of the actual room and inquire about how the facility monitors and ensures that incontinence care plans are strictly followed.

Google Reviews

Google Reviews

11 reviews on Google
Woodland Village receives high praise for its friendly staff and welcoming environment, with several long-term families expressing deep satisfaction. However, recent feedback highlights significant concerns regarding hygiene standards and the reliability of promised care services, particularly regarding incontinence management.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms5.0Value2.0

Strengths

  • Friendly and caring staff
  • Welcoming, pleasant atmosphere
  • Helpful administrative support during transitions

Concerns

  • Poor hygiene and cleanliness (specifically urine odors)
  • Failure to provide promised level of care/attention to detail

Rating Trends

Tap a year to see what changed

2345.02017(1)2.32019(3)5.02020(1)4.72021(3)3.02022(2)3.72023(3)5.02026(1)

Distribution · 14 analyzed

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How They Respond to Reviews

64%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to see how much the administration supports families during transitions; how does your team help new residents settle into the Woodland Village community?
  • 2We want to make sure the living environment stays fresh and comfortable for everyone; what are your specific daily routines for deep cleaning and maintaining the cleanliness of the common areas and resident rooms?
  • 3How do you ensure that the high level of personalized care and attention to detail promised to each resident is consistently maintained by the staff throughout every shift?
  • 4What kind of daily activities or social outings do you have planned to help residents engage with one another and enjoy the pleasant atmosphere here?
  • 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for getting care to a resident?
  • 6As we look at the long-term budget for care, how do you ensure that the services provided continue to offer great value for the families living here?

Personalized based on this facility's data


Key Review Excerpts

My mom has been here 5 years and I couldn't find a better place for her. The staff is very friendly and caring from the housekeepers, dining room, handyman, hairdressers, management and the residents.

Long-term resident's family · 2017★★★★★

A week after I mentioned to the staff about him and his room smelling of urine, it still smelled of urine today. 3 months after a rude discussion with one of your staff about my dad, James Adcock not wearing his briefs, only to end up paying more for a "more concentrated attention to detail" of him wearing briefs, he still was not wearing briefs today when I picked him up.

Resident's family · 2022☆☆☆☆

Malorie went above and beyond to help find a placement for our family member even though it was out of town. They are so kind and helpful!

Family member · 2022★★★★★
Source: 11 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
37deficiencies
Sep 26, 2025Fire

Facility status is Disapproved. Next inspection scheduled on or after 10/26/2025.

Ceiling ClearanceIFC 315.2.1 2021

Facility failed to maintain 18 inch clearance in activities storage room floor 2.

Inspection and MaintenanceIFC 705.2 2021

Facility failed to provide fire door inspection report.

Activation TestIFC 1032.10.1 2021

Facility failed to provide monthly emergency light testing during May and September.

Equipment RoomsIFC 315.2.3 2021

Excessive storage found in maintenance office/mechanical room.

Duct and Air Transfer OpeningsIFC 706.1 2018

Facility failed to provide fire damper inspection report.

Fire DrillsWAC 212-12-044

Facility failed to provide fire drills for swing shift and night shift for the first quarter of 2025, and night shift third quarter of 2024.

Appliance Connection to Building PipingIFC 606.4 2021

Facility fails to maintain strain protection on kitchen appliances.

Testing and MaintenanceIFC 903.5 2021

Facility failed to provide quarterly fire sprinkler inspection reports.

Owner's ResponsibilityIFC 701.6 2021

Facility fails to provide annual inspection of fire resistance rated construction.

Inspection, Testing and MaintenanceIFC 907.8 2021

Facility failed to provide semi annual fire alarm system inspection. Fire alarm found inoperable; facility started fire watch and is working on replacement with AHJ.

Sep 24, 2024Investigation

The document set includes both a follow-up letter dated 12/06/2024 (confirming no deficiencies) and the original Statement of Deficiencies report dated 09/30/2024 (identifying a failure to notify family of a resident's injury).

Policies and proceduresWAC 388-78A-2600Corrected Sep 24, 2024

The facility failed to implement policies and procedures to monitor a resident and notify the family after a resident sustained an injury of unknown origin.

Sep 5, 2024Fire

The inspection on 07/25/2024 resulted in a 'Disapproved' status, but a subsequent visit on 09/05/2024 noted that all violations had been corrected.

ListingIFC 603.5.1Corrected Sep 5, 2024

Non approved multi plug adapter found in room 237

Door OperationIFC 705.2.4Corrected Sep 5, 2024

Non approved auxiliary device found blocking door in room 227

Temporary WiringIFC 603.8Corrected Sep 5, 2024

Extension cord found being used as permanent wiring in the Archives room

Duct and Air Transfer Openings - Maintaining ProtectionIFC 706.1Corrected Sep 5, 2024

Failed to provide 4 year fire damper inspection report

Owner's ResponsibilityIFC 701.6Corrected Sep 5, 2024

Facility failed to provide annual fire resistance-rated construction inspection report

Testing and MaintenanceIFC 903.5Corrected Sep 5, 2024

Failed to provide 3 year dry system trip test and annual forward flow report

Inspection and MaintenanceIFC 705.2Corrected Sep 5, 2024

Failed to provide annual fire door inspection report; multiple doors out of compliance (excessive gaps in rooms 240, 233, laundry room; holes in door of room 143b)

Extinguishing System ServiceIFC 904.13.5.2Corrected Sep 5, 2024

Failed to provide semi annual hood system report

Aug 19, 2024Investigation

Follow-up inspection on 12/06/2024 found no deficiencies; earlier deficiencies from 08/19/2024 were corrected.; The document spans pages 12-14 of 14. The plan of correction is signed by an administrator/representative on 08/30/2024.

Ongoing assessmentsWAC 388-78A-2100Corrected Oct 9, 2024

Facility failed to complete ongoing assessments for Resident 1 following multiple falls, leaving staff without updated care strategies or effective interventions for the resident's changing needs.

Infection controlWAC 388-78A-2610Corrected Oct 9, 2024

Facility failed to ensure all staff were fit-tested for N95 respirators and failed to follow proper PPE doffing procedures, putting residents and staff at risk of infection.

Respirator and PPE requirementsCorrected Oct 30, 2024

The facility failed to ensure employees (Staff E and Staff F) had proper medical clearances and respirator fit testing. Additionally, staff were observed doffing PPE inside COVID-19 positive resident rooms and potentially contaminating the area before disposing of items in resident room trash cans.

Maintenance and housekeepingWAC 388-78A-3090Corrected Oct 9, 2024

Facility failed to maintain a safe, sanitary environment in Resident 1's room, which was heavily cluttered with trash, household items, and bicycles, creating significant tripping hazards and unsafe living conditions.

Mar 21, 2024Inspection

An amended document confirms that as of 05/23/2024, a follow-up inspection found no further deficiencies.; This document is a cover letter notifying the facility of deficiencies found during the inspection. The noted deficiency is listed under a 'Consultation(s)' section and does not require a formal plan of correction submission.

Negotiated service agreement contentsWAC 388-78A-2140Corrected May 5, 2024

Facility failed to document necessary health support services from outside providers in the Negotiated Service Agreements (NSA) for 6 of 9 sampled residents.

PetsWAC 388-78A-2620Corrected May 5, 2024

One of two facility pets had an expired rabies vaccination.

Signing negotiated service agreementWAC 388-78A-2150Corrected May 5, 2024

Failure to ensure the NSA was agreed to and signed at least annually for 2 of 9 sampled residents (R5 and R8).

Training and home care aide certification requirementsWAC 388-78A-2474

The facility failed to ensure 1 of 3 sampled staff had a current first aid and cardiopulmonary resuscitation (CPR) card.

Mechanical warewashing equipment, hot water sanitization temperaturesWAC 246-215-04555Corrected May 5, 2024

Dishwasher failed to sanitize/rinse dishes at the required 165 degrees F as evidenced by multiple log entries below threshold.

Full assessment topicsWAC 388-78A-2090Corrected May 5, 2024

Failure to complete a full assessment within fourteen days of the resident's move-in date for 3 of 3 sampled residents.

Water supplyWAC 388-78A-2950Corrected May 5, 2024

Hot water temperatures at sinks in common areas measured above the 120 degrees F limit (126 and 122 degrees F).

Service agreement planningWAC 388-78A-2130Corrected May 5, 2024

Failure to complete the Negotiated Service Agreement (NSA) within 30 days of admission for 1 of 3 sampled residents.

Aug 25, 2023Fire

Inspection on 07/06/2023 resulted in Disapproved status; follow-up inspection on 08/25/2023 resulted in Approved status, noting all violations from the previous inspection have been corrected.

Duct and Air Transfer OpeningsIFC 706.1Corrected Aug 25, 2023

Facility failed to provide fire damper testing

Inspection, Testing and MaintenanceIFC 901.6Corrected Aug 25, 2023

Facility failed to provide annual forward flow testing documentation

Owner's ResponsibilityIFC 701.6Corrected Aug 25, 2023

Facility failed to present fire rated inventory and annual inspection

Extinguishing System ServiceIFC 904.12.5.2Corrected Aug 25, 2023

Kitchen hood suppression system shall have a heat survey conducted and documented

Inspection and MaintenanceIFC 705.2Corrected Aug 25, 2023

Facility failed to provide annual fire door inspection report

Power TestIFC 1031.10.2Corrected Aug 25, 2023

Facility failed to provide annual emergency lighting of exit signs and emergency lighting

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References & Resources

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