Three Rivers Care
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
While Three Rivers Care offers a beautiful environment and skilled rehabilitation services, the reports of poor communication and lack of clinical monitoring are concerning. We strongly recommend that you visit in person to observe staff-to-patient interactions and ask specifically about their protocol for updating families on medical status changes.
Google Reviews
Google Reviews
20 reviews on Google“Three Rivers Care receives high praise for its modern, clean facility and dedicated nursing and therapy staff, particularly from families of long-term residents and rehab patients. However, there are serious concerns regarding communication and medical oversight, with reports of difficulty reaching staff and a critical incident involving a failure to monitor a patient's declining health. Families should weigh the facility's aesthetic and professional strengths against these significant lapses in responsiveness and clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Professional and compassionate nursing staff
- Effective rehabilitation and IV therapy services
- Supportive and attentive management team
Concerns
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Lack of clinical oversight and patient monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how modern and clean the facility is; could you show us some of the common areas where residents relax?
- 2Since we want to ensure we stay in the loop, what is the best way for family members to get quick updates or reach the nursing team during the day?
- 3Could you walk us through your process for managing daily medications and how you ensure everything is double-checked for accuracy?
- 4How does the clinical team handle increased monitoring or extra care if a resident's health needs change suddenly?
- 5What kind of daily activities or social events do you have planned to keep the residents engaged and connected with each other?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff are incredibly kind, patient and compassionate. Words cant express how thankful I am for who cared for him!”
“The highly skilled Nurses did a stellar job healing me. It was a tedious and consistent healing process and they all work together as a professional team.”
“We could never get a call back from the staff every time we went in there was no one to be found. When we took her out of there and to the hospital she was in renal failure.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Three Rivers Care has recurring fire safety and building maintenance issues that persist across multiple surveys, including problems with fire systems, electrical equipment, and emergency preparedness appearing in both 2024 and recent 2025 inspections. One family filed a complaint regarding financial protection of resident belongings, which was addressed. While all 23 deficiencies have correction dates, the pattern of repeated safety violations across surveys suggests ongoing facility management challenges that families should carefully consider.
Nov 18, 2025Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Aug 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 10, 2024Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Three Rivers Care
for profit
Chain Affiliation
Caldera Care
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
Kh7 Healthcare Holdings, LLC
Owner · Organization
Kh7 Hh Cdw
Owner (parent company) · Organization
Kh7 Ops LLC
Owner (parent company) · Organization
Oscherowitz, Raphael
Owner (parent company)
Wolmark, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit threerivers.care
Medicare data downloads
Original nursing home datasets
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