South Creek Post Acute
Strong Medicare quality ratings; families often praise highly skilled and dedicated therapy team. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
This facility's rehabilitation and therapy team is highly regarded and effective for those focused on recovery. However, families should be extremely cautious regarding nursing oversight; please ask specifically about their staffing ratios and how they handle call-button response times, as multiple families have reported significant lapses in basic care.
Google Reviews
Google Reviews
55 reviews on Google“South Creek Post Acute receives highly polarized feedback, with a strong emphasis on its therapy department versus significant concerns regarding nursing responsiveness and patient safety. While many patients praise the physical and occupational therapists for helping them regain mobility, multiple families report serious issues with neglect, slow call-button response times, and poor communication regarding patient status.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated therapy team
- Clean and well-maintained facility
- Friendly and professional staff interactions
- Effective rehabilitation programs
Concerns
- Slow or non-existent response to call buttons (mentioned by 3 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 2 reviewers)
- Poor communication with family members regarding patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that same level of communication to keep families updated on their loved one's daily progress?
- 2With the current staffing levels, what specific protocols do you have in place to ensure call buttons are answered promptly and resident needs are met in a timely manner?
- 3Since your therapy team is so highly regarded, how do you integrate those rehabilitation programs into the daily routine for residents who aren't in active therapy sessions?
- 4Given the recent health inspection findings, what specific steps has the facility taken to improve oversight and ensure the highest standards of care for all residents?
- 5How do you ensure that families stay well-informed about changes in care plans, especially given that clear communication is a top priority for your leadership team?
- 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and notifying their family members?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department really cares and tries to get their patients back home and living their best and safest life possible. True professionals and not just people counting a number or doing a job but pursuing their passion for bettering lives.”
“My mother hit her call button over 10 times across 30+ minute period for someone to get her to a bathroom and nothing. She ended up soiling herself badly as she had diarrhea.”
“The neglect lead to a life threatening hospitalization which could have been avoided with care and supervision . I would avoid this SNF.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 12 complaints triggering inspections, revealing concerning patterns at this facility. The most recurring problems involve care planning and treatment quality, medication management, and food safety issues. While all deficiencies show correction dates, the persistent complaint pattern and repeated issues across multiple surveys - particularly with basic care quality and dietary services - suggest ongoing operational challenges that families should carefully evaluate during visits.
Apr 30, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Feb 20, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 11, 2026Routine14
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 29, 2025Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 2, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Dec 29, 2025
$12,735
Ownership & Operations
Who Operates This Facility
South Creek Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 65 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit southcreekpa.com
Medicare data downloads
Original nursing home datasets
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