Centralia Point Assisted Living and Memory Care
Families consistently rate this highly — reviewers highlight beautiful, newly renovated facility. Schedule a visit to confirm the fit.
based on 46 Google reviews
Watch Centralia Point Assisted Living and Memory Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Centralia Point offers a beautifully renovated environment and a highly praised marketing team that makes the transition process smooth. However, families should exercise caution regarding the memory care unit; we strongly recommend conducting unannounced visits and speaking directly with current families in the memory care wing to verify the consistency of hygiene and care standards.
Google Reviews
Google Reviews
46 reviews on Google“Centralia Point Assisted Living and Memory Care is a recently renovated facility that receives high praise for its aesthetic appeal, cleanliness, and the responsiveness of its marketing and leadership team. While many families report excellent experiences with staff attentiveness, there are serious, recurring allegations from some families regarding neglect in the memory care unit, specifically concerning hygiene and communication. Prospective families should weigh the positive facility environment against these specific reports of inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, newly renovated facility
- Highly responsive and helpful marketing/leadership staff
- Clean and well-maintained environment
- Welcoming and compassionate care staff
Concerns
- Neglect regarding hygiene and personal care in memory care (mentioned by 3 reviewers)
- Poor communication and lack of follow-through from staff (mentioned by 2 reviewers)
- High staff turnover and lack of training (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your daily operations?
- 2With the recent renovations to the facility, how have you updated the memory care wing to specifically support resident safety and comfort?
- 3How do you ensure consistent, high-quality standards for personal hygiene and daily care routines for residents in the memory care unit?
- 4What steps are you taking to maintain staff stability and ensure that caregivers are well-trained and familiar with each resident's unique needs?
- 5Could you walk me through your communication process so that families always feel updated and informed about their loved one's care?
- 6What does a typical day look like for residents in memory care, and how do you tailor activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff worked diligently with my father's medical care team to get him stable in his new environment (he had a rough time getting acclimated due to his dementia).”
“The staff does not communicate with each other, nobody ever has answers to questions, they just say they weren’t told. So when there’s a fall or anything, the staff doesn't know what happened.”
“My loved one was constantly sitting in her own feces and urine without being checked upon. She was constantly left in the same clothes for days.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 16, 2026Dispute
This document is an IDR (Informal Dispute Resolution) results letter confirming that the previously identified deficiency and $500 civil fine have been upheld.
May 28, 2026Investigation
This document is a follow-up letter confirming that deficiencies cited in previous reports (78107 and 75642) have been corrected.
May 14, 2026Fire
The inspection on 05/14/2026 indicates that all violations noted during previous related inspections have been corrected.
Strain protection pulled out of plate warmer in kitchen exposing inner wires; Floor 1 dryer outlet missing electrical cover.
Facility failed to provide a fire damper inspection report; provided report did not meet code requirements.
Facility failed to provide sensitivity testing of smoke detectors.
May 11, 2026Enforcement$500.00Report
This letter serves as a formal notice of a $500.00 civil fine. The facility must submit a plan of correction for the cited deficiency.
The facility failed to ensure one resident was able to receive visits from their chosen representative, resulting in the resident being denied access to their primary support person and only family.
Apr 9, 2026Enforcement$300.00Report
A civil fine of $300.00 was imposed for this violation. The deficiency was previously cited on December 23, 2025, and April 28, 2023.
The licensee failed to stay in compliance with local and state fire ordinances, placing residents, visitors, and staff at risk in the event of a fire. This is a recurring deficiency.
Apr 3, 2026Fire
The inspection indicates the facility was 'Disapproved'. Multiple items from the 02/24/2026 inspection were marked as 'Corrected' by the time of the 04/03/2026 follow-up.
Facility failed to provide a fire damper inspection report for all fire dampers throughout the building; provided report did not meet code requirements.
Facility shall provide sensitivity testing of the smoke detectors.
Strain protection pulled out of plate warmer in kitchen exposing inner wires.
Mar 11, 2026Investigation
A follow-up inspection on 04/21/2026 (Compliance Determination 76259) confirmed that these deficiencies were corrected. The facility had a system in place for tracking showers with no failed practice identified.
The facility failed to notify the resident's representative and physician regarding significant changes in Resident 1's condition, including multiple falls and skin breakdown.
The facility failed to take appropriate actions after identifying skin impairment for Resident 1, failing to have them evaluated by a health care provider, leading to worsened skin breakdown and pain.
Mar 2, 2026Investigation
This document is a follow-up letter confirming that previously cited fire marshal non-compliance issues were corrected.
The facility previously failed to have its building approved by the Washington state fire marshal, but this was verified as corrected.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit centraliapointalmc.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
South Creek Post Acute
< 1 miNursing Home · Centralia, WA
Three Rivers Care
< 1 miNursing Home · Centralia, WA
Sharon Care Center
1.4 miNursing Home · Centralia, WA
Sharon Care Center Assisted Living
1.4 miAssisted Living · Centralia, WA
Wellspring Centralia LLC
1.5 miAssisted Living · Centralia, WA
Chehalis West Retirement Center INC
3.4 miAssisted Living · Chehalis, WA