Woodland Pond at New Paltz
Strong Medicare quality ratings; families often praise beautiful, scenic campus location. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
Woodland Pond offers an excellent environment for independent living with a vibrant social life and beautiful surroundings. However, if you are considering the Health Center for a loved one, proceed with caution; families have reported significant issues with management responsiveness and staffing levels that you should address directly with the administration before committing.
Google Reviews
Google Reviews
33 reviews on Google“Woodland Pond at New Paltz is highly regarded by independent living residents for its beautiful mountain views, active social calendar, and supportive community atmosphere. However, the facility faces significant criticism regarding its Health Center, with reports of poor management, communication breakdowns, and staffing issues that have left some families deeply dissatisfied with the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, scenic campus location
- Extensive range of activities and social events
- Strong, professional rehab therapy team
- Supportive and friendly independent living community
Concerns
- Poor management and communication in the Health Center (mentioned by 2 reviewers)
- Staffing issues and lack of support for lower-level staff (mentioned by 2 reviewers)
- Dissatisfaction with food quality and lack of responsiveness to resident feedback (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the beautiful, scenic campus here, what are some of the most popular social events or outdoor activities that residents participate in on a weekly basis?
- 2With the recent focus on your rehab therapy team, how do you ensure that communication between the clinical staff and family members remains consistent and transparent?
- 3I understand that maintaining high-quality dining is a priority; how do you incorporate resident feedback into your menu planning and meal service?
- 4Could you walk me through your protocol for handling medical emergencies or urgent health changes, particularly for residents requiring a higher level of care?
- 5How does the leadership team support the nursing and support staff to ensure that every resident receives attentive, compassionate care throughout the day?
- 6With your 5-star staffing rating, how do you manage the transition of care for residents moving from independent living into the health center to ensure they feel supported and well-informed?
Personalized based on this facility's data
Key Review Excerpts
“The shocking truth is that the Health Center at Woodland Pond is a disaster, mostly because the leadership is incompetent, dismissive, and unprofessional.”
“The unit is well staffed with RNS, LPNS, and CNAs. The PT/OT/Speech therapists are very professional and knowledgeable.”
“I attended a meeting for residents about improving the food situation and they were shot down by a woman named Ronnie who ran the meeting at every suggestion or request.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to deficiencies in nursing staffing and daily care assistance in 2025, indicating ongoing concerns about care quality. The facility shows recurring issues across facility safety, infection control, and food service that have persisted across multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.
Apr 24, 2025Routine5
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 24, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 3, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 28, 2020Routine8
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Feb 20, 2024
$3,011
Fine
Jan 30, 2024
$6,836
Fine
Dec 26, 2023
$3,252
Ownership & Operations
Who Operates This Facility
Woodland Pond at New Paltz
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit woodlandpondnp.org
Medicare data downloads
Original nursing home datasets
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