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Assisted Living

Valley Vista Adult Home and Assisted Living Program

Families consistently rate this highly — reviewers highlight hands-on, involved ownership. Schedule a visit to confirm the fit.

141 North Road, Highland, NY 1252889 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.0/5

based on 20 Google reviews

5
4
3
2
1

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What this means for your family

Valley Vista offers a warm, family-oriented environment with strong support for Medicaid navigation and physical therapy. However, we strongly advise families to verify current medication administration protocols and ask for a direct contact person in administration, as past reviews have highlighted significant gaps in communication and staffing consistency.

Google Reviews

Google Reviews

20 reviews on Google
Valley Vista Adult Home receives highly polarized feedback, with some families praising the dedicated, hands-on ownership and compassionate care, while others report significant concerns regarding staffing levels and communication. While some residents thrive due to the personalized attention of specific staff members, others have faced challenges with medication management and administrative responsiveness. Families should carefully vet the facility's current staffing ratios and communication protocols before committing.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean8.0Activities7.0Meds3.0MemoryN/AComms3.0Value8.0

Strengths

  • Hands-on, involved ownership
  • Compassionate and attentive individual staff members
  • Clean and well-maintained environment
  • Effective physical therapy and rehabilitation support

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Inconsistent or poor communication from administration (mentioned by 2 reviewers)
  • Issues with medication management and distribution (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02017(1)4.02018(3)2.72019(6)5.02022(9)3.02024(2)

Distribution · 21 analyzed

5
13
4
2
3
0
2
2
1
4

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With 89 residents in your care, what specific protocols do you have in place to ensure timely responses when a resident needs assistance?
  • 2How does your leadership team approach communication with families, and what is the best way for us to stay updated on our loved one's daily well-being?
  • 3Could you walk us through your current medication management process and how you ensure accuracy and consistency for each resident?
  • 4Given the strong focus on physical therapy here, how are these rehabilitation programs integrated into the daily schedule for residents?
  • 5What kind of social activities or community events are currently being prioritized to keep residents engaged and active throughout the week?
  • 6How does the ownership team stay involved in the day-to-day operations to ensure the high level of compassion your staff is known for is maintained?

Personalized based on this facility's data


Key Review Excerpts

My mother-in-law has been at Valley Vista for about a year. She is a very difficult woman, and the staff and administration have gone out of their way to accommodate her. They handled all the paperwork to apply for Medicaid.

Family member · 2022★★★★★

My mom stayed here for over two years. The aides were fantastic to her. She was able to walk again with the help of PT and she enjoyed the meals and her hot chocolate!

Long-term resident's family · 2022★★★★★

There is so much here that needs to be fixed 1) communication- i would call to speak to an administrator regarding some serious issues we were having with various incidents. My concsrns were apparently never passed on to the one person who coukd "fix: it.

Family member · 2017★★☆☆☆
Source: 20 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

7total
1deficiencies

Key Findings

No violations found in inspection history

Sep 12, 2025Other
487.10 (e) (1) (i)

Records and reports

May 6, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 29, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Nov 1, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Oct 19, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Oct 13, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Jun 6, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

New York Senior Care in the Valley, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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