New Paltz Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 100 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 6.0)
- High staff turnover (59%)
- High RN turnover (67%)
Bottom 25% in NY · Below recommended RN staffing · Worst in CENTERS HEALTH CARE chain · $136,737 in fines
What this means for your family
While the facility has a dedicated rehab team that has helped some patients recover, the frequency of reports regarding neglect and poor hygiene is concerning. We strongly advise families to conduct unannounced visits and ask specifically about their protocols for patient hygiene and communication with family members.
Google Reviews
Google Reviews
100 reviews on Google“New Paltz Center for Rehabilitation and Nursing receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and facility disrepair, while others praise the staff as caring and attentive. Recurring complaints highlight significant issues with communication, understaffing, and the physical condition of the building. Prospective families should be aware of the stark contrast between reports of excellent rehabilitation outcomes and serious allegations of patient mistreatment.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy team
- Some staff members described as warm and caring
- Efficient visitor registration process
- Positive experiences reported for short-term recovery
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 8 reviewers)
- Facility disrepair (mold, broken furniture, dirty floors) (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff/nurses (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Missing personal belongings (wallets, jewelry) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, could you walk us through your current schedule for room cleaning and deep-cleaning common areas?
- 2We understand that staffing levels can fluctuate; what specific protocols are in place to ensure that residents receive timely assistance with personal hygiene and daily care needs?
- 3How does your nursing team ensure consistent and proactive communication with families, particularly when there are changes in a loved one's health status or care plan?
- 4With the rehabilitation team being a noted strength, how do you integrate their therapy goals into the resident's daily routine to ensure a smooth recovery process?
- 5What security measures do you have in place to help residents keep track of their personal belongings and valuables during their stay?
- 6Can you describe the process for how medical emergencies are handled on-site, and how quickly family members are typically notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“My husband died in that disgusting filthy dump. He was not cared for, not bathed , sores on his heels, days with the same glass of water and food on his tray.”
“The staff was very friendly and you can tell that they really wanted to help, but they were so overwhelmed due to lack of staffing and poor staffing abilities. The floor in my room was filthy and slimy.”
“My sister got rehab here and they did a great job. She was able to progress and walk very well after her surgery while working with the therapy team.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 25 of 48 deficiencies triggered by family complaints, indicating ongoing problems that prompted reports. The most recurring issues involve nursing staffing and supervision, protection from abuse and neglect, and accident prevention. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys—particularly with staffing adequacy and safety hazards—suggests persistent challenges that families should carefully evaluate before choosing this facility.
Nov 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 13, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 22, 2024Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 22, 2024Complaint14
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 11, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 20, 2023
$136,737
Ownership & Operations
Who Operates This Facility
New Paltz Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 34 of 35 (Worst)
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit new-paltz-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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