Woodhaven Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 4.0)
- High staff turnover (64%)
- High RN turnover (77%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in LIBERTY SENIOR LIVING chain · $128,210 in fines
What this means for your family
This facility is highly recommended for short-term rehabilitation, with many patients praising the therapy team's effectiveness. However, if you are seeking care for a loved one with dementia, please be aware of reported challenges in staffing and engagement; we strongly recommend asking the administration specifically about their dementia-trained staff and activity programs.
Google Reviews
Google Reviews
32 reviews on Google“Woodhaven Nursing Center receives high praise for its short-term rehabilitation services, with many families highlighting the effectiveness of the physical and occupational therapy teams. However, the facility faces significant criticism regarding the care of long-term residents with dementia, specifically concerning staff responsiveness, cleanliness, and the ability to manage complex behavioral needs. While recent management changes appear to have improved general satisfaction, families of patients with cognitive impairments should exercise caution.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and attentive nursing staff
- Helpful administrative and office support
- Clean and well-maintained facility
Concerns
- Inadequate care and engagement for dementia patients (mentioned by 2 reviewers)
- Poor cleanliness in patient rooms and bathrooms (mentioned by 2 reviewers)
- Staff responsiveness and communication issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2Since my loved one requires memory care, could you walk me through the specific engagement programs and supervision strategies you have in place for those residents?
- 3What is your current process for ensuring that patient rooms and private bathrooms are cleaned and sanitized on a consistent daily schedule?
- 4With the current staffing levels, how do you ensure that call lights and requests for assistance are addressed promptly throughout the day and night?
- 5Can you share how your physical and occupational therapy teams coordinate with nursing staff to ensure residents are meeting their mobility goals?
- 6What specific protocols are in place for medical emergencies, and how do you keep family members informed during urgent health situations?
Personalized based on this facility's data
Key Review Excerpts
“She received excellent physical therapy care from Judy, Charley, and the PT Team. Her nurses, kitchen , and janitorial staff provided her with wonderful care in spite of her limitations.”
“The staff was very good they made sure you had everything you needed to get though the day and night. I'm so grateful for my nurses,cnas, doctor, physical therapist they were all great to work with me.”
“Not a place you want to have an elderly person with dementia. They have nothing more for them to do but sit in a chair in the activity center and watch a tv screen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, including serious concerns about abuse prevention and resident protection that were cited in 2024. The facility shows recurring problems with medication management, wound care, and building safety systems across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in core care areas and recent high-severity findings regarding resident safety warrant careful consideration during any visit.
Aug 29, 2025Routine7
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 12, 2024Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 31, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 31, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Dec 15, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Federal Penalties
Fine
Jul 31, 2024
$94,175
Payment Denial
Jul 31, 2024
26-day denial
Fine
Apr 24, 2024
$9,718
Fine
Dec 15, 2023
$24,317
Ownership & Operations
Who Operates This Facility
Woodhaven Nursing Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 30 of 35 (Worst)
Ownership & Management
Owners
Liberty Commons of Robeson County, LLC
Owner (parent company) · Organization
Liberty Real Properties II LLC
Owner (parent company) · Organization
Liberty Real Properties VII LLC
Owner (parent company) · Organization
Liberty Healthcare Group LLC
Owner (parent company) · Organization
Wilson, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit libertyhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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