Wesley Pines Retirement Community
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 91 Google reviews
Watch Wesley Pines Retirement Community
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Wesley Pines is highly regarded for its clean environment and dedicated staff, making it a strong candidate for many families. However, given recent reports of poor administrative follow-up, we recommend that you document all communication and ask specifically about their process for resolving family complaints before committing.
Google Reviews
Google Reviews
91 reviews on Google“Wesley Pines Retirement Community is widely praised by residents and their families for its compassionate staff, clean environment, and engaging social activities. While the vast majority of reviews are highly positive, a small number of families have raised serious concerns regarding administrative follow-up and perceived neglect in specific instances.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Diverse and engaging social activities
- High-quality dining services
Concerns
- Lack of administrative follow-up on complaints (mentioned by 2 reviewers)
- Perceived neglect of residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; what is your process for ensuring that family concerns or complaints are addressed and resolved in a timely manner?
- 2With a 4-star staffing rating, how do you ensure that the nursing team has enough time to provide personalized, attentive care to each of the 62 residents throughout the day?
- 3Given the recent health inspection reports, could you walk me through the specific steps the facility has taken to address those findings and improve your overall compliance?
- 4I’ve heard wonderful things about your social activities; could you tell me more about the current calendar and how you help new residents integrate and make friends here?
- 5How does your nursing team coordinate with local hospitals or emergency services to ensure residents receive immediate and seamless medical care if an urgent situation arises?
- 6Since some families have expressed concerns about resident oversight, what protocols do you have in place to ensure that every resident is checked on regularly and their individual needs are met?
Personalized based on this facility's data
Key Review Excerpts
“All of the staff are passionate about their jobs and show love and kindness to the residence. The facility is tastefully decorated and whenever I visited it was always clean.”
“They worked very hard to keep residents safe during the separation from family required by Covid-19. Prior to the pandemic, we enjoyed meals with Mom every day. The facility is the cleanest and most attractive”
“As of today (8/7/24) I have not heard from him! It's just like I warned, this place is expensive and only wants your money! They do not follow up and will say whatever they can to keep that $5000 check coming in!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wesley Pines has 12 deficiencies across recent surveys, including families filing complaints about resident protection and safety hazards. The most frequent issues involve resident safety and protection from abuse, fire safety systems, and care planning standards. While most deficiencies show correction plans in place, the facility has faced repeated complaints about fundamental resident protection, suggesting ongoing concerns families should investigate during visits.
Jan 30, 2026Routine6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 14, 2024Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Sep 8, 2023Routine2
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Wesley Pines Retirement Community
for profit
Chain Affiliation
Life Care Services
44 facilities nationwide
Chain avg rating: 4.0/5 · Rank 15 of 20
Ownership & Management
Owners
The United Methodist Retirement Homes, Incorporated
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit wesleypines.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Woodhaven Nursing Center
< 1 miNursing Home · Lumberton, NC
Rivers Edge of Lumberton
< 1 miAssisted Living · Lumberton, NC
The Carrolton of Lumberton
< 1 miNursing Home · Lumberton, NC
Harborview Lumberton
1.8 miNursing Home · Lumberton, NC
Covenant Care
2.7 miAssisted Living · Lumberton, NC
Glenflora
2.8 miNursing Home · Lumberton, NC