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Assisted Living Investigative

Rivers Edge of Lumberton

Reviewer concerns include pervasive urine odors within the facility (mentioned by 3 reviewers) — investigate before committing.

550 Bailey Road, Lumberton, NC 28359104 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
1.6/5

based on 11 Google reviews

5
4
3
2
1

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What this means for your family

This facility presents significant risks regarding hygiene and resident safety, with multiple reports of urine odors and unsanitary environments. While one family had a positive experience with the administrator, the recurring pattern of neglect and staffing concerns is too severe to ignore. If you consider this facility, you must conduct an unannounced visit to inspect the cleanliness of the rooms and verify the presence of qualified nursing staff.

Google Reviews

Google Reviews

11 reviews on Google
Families should approach this facility with extreme caution due to serious allegations regarding cleanliness, including pervasive urine odors and unsanitary conditions like pests in resident rooms. While one reviewer highly praised the administrator and food quality, multiple other family members reported neglect, lack of professional nursing staff, and poor hygiene standards.

Quality Themes

Tap a score for details
Food5.0Staff1.0Clean0.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Responsive administration in specific instances
  • High quality food mentioned by one resident's family

Concerns

  • Pervasive urine odors within the facility (mentioned by 3 reviewers)
  • Inadequate cleanliness and hygiene maintenance (mentioned by 3 reviewers)
  • Lack of professional nursing or adequate staffing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02022(1)1.02023(2)2.22024(6)1.02026(2)

Distribution · 11 analyzed

5
1
4
1
3
0
2
0
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some families have mentioned how responsive the administration can be when issues arise; how does the leadership team stay in touch with families regarding day-to-day updates?
  • 2Since we want to ensure a comfortable environment, what specific cleaning and sanitation schedules are in place to maintain the freshness and cleanliness of the common areas and resident rooms?
  • 3Could you tell me more about the nursing staff's availability and how the facility manages medical needs or emergencies during the overnight hours?
  • 4We've heard great things about the food quality here; could you describe what a typical daily menu looks like for the residents?
  • 5What kind of daily activities or social outings are organized to help residents stay engaged with one another?
  • 6How does the staff ensure that the facility remains well-maintained and hygienic throughout the day and night shifts?

Personalized based on this facility's data


Key Review Excerpts

All I can say is that Administrator Ms. Tomeka is excellent, the staff have been nothing but wonderful to my grandfather! They all call him “Papa”If we ever had a issue it was addressed immediately therefore I can’t not complain never have I smelled urine always clean.

Long-term resident's family · 2026☆☆☆☆

Do NOT send your loved ones here, Do not voluntarily take your loved ones here. We were forced, out of our control. Never in my life would I put anyone here intentionally.

Family member of a forced resident · 2024☆☆☆☆

There is no telling how long it was there, had to be a few days AT LEAST because all I could smell was it rotting. Staff picked it up and sprayed air freshen

Family member of a resident · 2023☆☆☆☆
Source: 11 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

12total
13deficiencies
Jan 30, 2026Follow-up
Qualifications Of Medication StaffD125

The facility failed to ensure that two of three sampled staff members who administered medications had completed the required state-approved 5-hour, 10-hour, or 15-hour medication aide training and passed the written examination. Specifically, training certificates lacked required trainer signatures, and there was no documentation that the staff members had passed the required medication aide test.

Jan 30, 2026Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure that 2 of 3 sampled medication aides completed the required state-approved training and passed the written examination prior to administering medications. Specifically, staff records lacked trainer signatures on training certificates and documentation of passed medication aide tests.

Aug 15, 2024Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain a safe environment free of hazards in the Special Care Unit and Assisted Living Unit. Specifically, residents in the SCU had access to hazardous items such as aerosol air freshener, mouthwash, and pressurized shaving cream. Additionally, oxygen canisters were not properly stored in a storage closet within the AL Unit.

Aug 15, 2024Complaint
Housekeeping and FurnishingsC-tag not explicitly provided

The facility failed to maintain a safe environment free of hazards in the Special Care Unit and Assisted Living Unit. Specifically, residents in the Special Care Unit had access to hazardous items such as aerosol air fresheners, mouthwash, and flammable body sprays. Additionally, oxygen canisters were not properly stored in a storage closet in the Assisted Living Unit.

Dec 15, 2022Follow-up
Housekeeping and Furnishings10A NCAC 13F .0306(a)(5)

The facility failed to ensure the Assisted Living unit was free of hazards by not properly storing oxygen canisters in a storage closet. Specifically, the storage closet door was unlocked, and four oxygen canisters were found sitting unsecured in the room without a container or transport stand.

Qualifications Of Medication Staff10A NCAC 13F .0403(a)

The facility failed to ensure that one of five medication aides who administer medications independently passed the required written examination within 60 days of completing training and skills validation.

Jan 25, 2021Complaint
Health CareTYPE B VIOLATION

The facility failed to ensure proper referral and follow-up for a resident's healthcare needs. Specifically, a physician's order for home health nursing catheter care dated 12/16/20 was not communicated to the home health agency, resulting in a delay in services. This failure contributed to a resident developing a urinary tract infection (UTI) after their catheter was accidentally removed.

Jan 25, 2021Complaint
Health CareD 273

The facility failed to ensure proper referral and follow-up to meet the healthcare needs of a resident. Specifically, there was a failure regarding a home health referral for urinary catheter care and a lack of provider notification regarding a delay in home health wound care.

Dec 12, 2019Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for a resident in accordance with her assessed needs and current symptoms. Specifically, a resident with a history of seizures, Alzheimer's, and limited mobility fell or was found on the floor on four separate occasions between October and November 2019.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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